The document outlines the process of listening which includes 5 stages: receiving, understanding, remembering, evaluating, and responding. It describes each stage in more detail. Receiving means hearing sound waves with the ears. Understanding is learning what the speaker means and their thoughts and feelings. Remembering is adding what was understood to long-term memory, though interpretation can differ from the original message. Evaluating is judging the message and potentially the speaker's emotions. Responding is providing verbal or non-verbal feedback to complete the listening process.