The document discusses listening skills and defines listening as an active process of attending to, perceiving, interpreting, remembering, and responding to verbal and non-verbal communication from other people. It distinguishes listening from merely hearing and outlines the components and steps of effective listening, including receiving sound, understanding meaning, remembering information, evaluating messages, and responding. The document also discusses models of listening like active listening and passive listening, as well as common listening mistakes.

1. LISTENING SKILLS
Submitted to
Sir Munawer Ahmed Malik

2. INTRODUCTION
 Communication has two dimensions:
 Speaking (Expression)
 Listening (reception)
 Effective Speaker
 How much power listening can provide
 Conscious Listening

3. Definition of Listening:
 Michael Purdy:
“Listening is the active and dynamic process of attending,
perceiving interpreting, remembering and responding to the
expressed (verbal/ non-verbal) needs, concerns and information
offered by other human beings”.

4. LISTENING IN CLASSROOMS:
 Mid 1950’s did theorist began to differentiate
between intelligence, reading and listening abilities.
 The first formal listening studies were concerned
with listening comprehension at elementary school
level
 Durrell-Sullivan Reading Capacity Test

5. DIFFERENCE BETWEEN HEARING AND
LISTENING
 HEARING
 a physical act
 physiological capacity to
receive and perceive
sound
 perceiving sound by the
ear
 LISTENING
 a mental act
 assigning the meaning to
the stimuli received by
the brain
 concentration so that
your brain processes
meaning from words and
sentences.

6. AUDITORY TRAINING
 Use the residual hearing maximally
 improve the recognition and interpretation of speech
sounds
 listens to a large number of presentations of speech
sounds or other kinds of sounds,
 Makes a judgement after listening to each presentation
such as identifying the sound heard, and
 Receives feedback after each attempt about whether the
judgment was correct or incorrect.

7. COMPONENTS OF LISTENING:
 Discriminating between sounds.
 Recognizing words and understanding their
meaning.
 Identifying grammatical groupings of words.
 Identifying expressions and sets of utterances that
act to create meaning.
 Connecting linguistic cues to non-linguistic and
paralinguistic cues.
 Using background knowledge to predict and to
confirm meaning.
 Recalling important words and ideas.

8. Process of listening
Step 1
Receiving
(Hearing)
Step 2
Understanding
(Learning)
Step 3
Remebering
(Recalling)
Step 4
Evaluating
(Judging)
Step 5
Responding
(Answering)

9.  HEARING:- It is referred to the response caused by
sound waves stimulating the sensory receptors of
the ear
 UNDERSTANDING:- This step helps to understand
symbols we have seen and heard, we must analyze
the meaning of the stimuli we have perceived;
 REMEMBERING:- has added it to the minds storage
bank.

10.  EVALUATING:- weighs evidence, sorts fact from
opinion
 RESPONDING- verbal and/or nonverbal feedback;
because the speaker has no other

11. Steps of Effective Listening
 Face the speaker and maintain eye contact.
 Be attentive, but relaxed.
 Keep an open mind
 Listen to the words
 Don't interrupt & don't impose your solution
 Wait for the speaker to pause to ask clarifying
questions

12. Steps of Effective Listening
 Ask questions only to ensure understanding
 Try to feel what the speaker is feeling
 Give the speaker regular feedback
 Pay attention to what isn't said—to nonverbal cues

13. Models of Listening
 Active or Reflective Listening
 interested in understanding what the other person is
thinking, feeling, wanting or what the message means
 reflects it back to the sender for verification
 Passive or Attentive Listening
 interested in hearing and understanding the other
person’s point of view
 stay passive and do not verify it

14. Models of Listening
 Competitive or Combative Listening
 interested in promoting his own point of view than in
understanding or exploring someone else’s view

15. Common Listening Mistakes
 Interrupting the speaker.
 Completing the speakers sentences in advance.
 Habit of topping another person's story with your
own is demeaning and relegates the speaker's story
to something less important.
 Dominating Conversations

16. THANK YOU