the presentation covers the following topics- emotional literacy, assertiveness and aggressiveness, learning to say no and saying please, learning to appreciate and giving praise, professional and personal excellence

1. E M O T I O N A L L I T E R A C Y
P R E PA R E D B Y : D R . P O O J A R A J S R I VA S TAVA
T R A I N E R : … … … … … . . … … … … … … … … … … … … …

2. COVERAGE
• Emotional Literacy
• Assertiveness versus Aggressiveness
• Learning to Say “No” & Saying “Please”
• Learning to Appreciate and Give Praise
• Dealing with Foreign Colleagues Professional and Personal Excellence

3. EMOTIONS
the feelings which occur in response to the surrounding, situations and
reactions
• .

4. EMOTIONAL LITERACY
understanding, expressing & effective handling of ourselves & others EMOTIONS

5. ASPECTS

7. LEARNING TO SAY ‘NO’

8. COURTESY

10. VIDEO

11. EXERCISE

12. Procedure:
Give the following information to the students: Give a situation like meeting and tell them to
exhibit the basics of emotional literacy. They should also exhibit the good manners and use
of those for the better office environment.
Lecturer guidelines
• Analyse the members of the team on three skills:
• Rationality of emotional literacy
• Understanding of courtesy
• Ability to say ‘no’ in a given context

13. THANK YOU