Listening,Listening Structure,The Steps of listening,The Process of Listening,Hierarchy of Active Listening,Importance of Active Listening,BARRIERS TO EFFECTIVE LISTENING,BARRIERS TO GOOD LISTENING,How to Improve Listening Skills,How to improve listening skills in English,
Good listening skill is one of the most desirable soft skills. However, many of us are poor listeners. This presentation is about ten such habits which affects the quality of our listening adversely. We must avoid these habits to improve quality of our listening.
Active listening, Why and How to improve your listening skillsBabu Appat
Listening is too important to build and keep relations, work effectiveness, and success in life. Listening skill can be built up. You have to take some conscientious steps to achieve this end. It's worth taking some real efforts. Please go through these slides and develop active listening skills.
Good listening skill is one of the most desirable soft skills. However, many of us are poor listeners. This presentation is about ten such habits which affects the quality of our listening adversely. We must avoid these habits to improve quality of our listening.
Active listening, Why and How to improve your listening skillsBabu Appat
Listening is too important to build and keep relations, work effectiveness, and success in life. Listening skill can be built up. You have to take some conscientious steps to achieve this end. It's worth taking some real efforts. Please go through these slides and develop active listening skills.
Comprehension Skills-Listening Skills,Types, Barriers and solution to overcome it. This ppt helps the students, academicians to know, understand and apply the information of listening skills in their life and develop performance during professional presentation.
Listening is the ability to accurately receive and interpret messages in the communication process.
Listening is key to all effective communication. Without the ability to listen effectively, messages are easily misunderstood.
There are five key active listening techniques you can use to help you become a more effective listener:
Pay Attention. Give the speaker your undivided attention, and acknowledge the message.
Show That You're Listening.
Provide Feedback.
Defer Judgment.
Respond Appropriately.
Empathic listening is a disciplined approach that improves trust and relationships in the workplace by comprehending the emotional and intellectual content of the speaker. It entails paying attention to the speaker's emotions, accepting them, and listening carefully. In order to engage in empathetic listening, one should refrain from asking direct questions, echo the speaker's ideas and feelings, listen calmly, and pay attention to their body language. Be sincere in your request for feedback, but refrain from changing the speaker's mind. Control your emotions and put comprehension first. Gaining the speaker's trust enables more open communication of information, which improves results. Ignoring, pretending to listen, selective listening, attentive listening, and active or empathic listening are examples of effective listening levels. The intention is to include every listener in the discussion.
Empathic listening is a structured listening and questioning technique that allows individuals to develop and enhance relationships with a stronger understanding of what is being conveyed, both intellectually and emotionally. It helps to win the trust of team members and addresses the root cause of workplace problems. To use empathic listening skills:
1. Listen patiently to what the other person has to say, even if you do not agree with it.
2. Show acceptance, though not necessarily agreement, by simply nodding or injecting phrases such as "I understand" or "I see."
3. Try to get a sense of the feelings that the speaker is expressing and stay mindful of the emotional content being delivered as well as the literal meaning of the words.
4. Think of yourself as a mirror and repeat the speaker's thoughts and feelings back to them.
5. Encourage the speaker to continue with their message by
Barriers of Communication,Types of Barriers in Communication,1.Physical barriers,2.Physiological barriers,Example for psychological,PSYCHOLOGICAL BARRIERS,Selective perception,Message related barrier,4.Organizational barrier,Organizational barriers,Cross-cultural barrier,Different languages And cultures,Learning about other cultures,Discrimination,Dealing with Discrimination in the Workplace,Types Of Discrimination,Overcoming barriers,Personal barriers,Barriers related to the communicator
Aenon Orion Infomatics, About us, HR services,BENEFITS OF OUR APPROACH,WHAT IS OUTSOURCING,Top 10 Outsourcing Benefits,AOI COMMON SERVICES,AOI Services for Car Rental,AOI – No Headache,AOI staff trained on,
Service ,Supply chain management ,Characteristics of service,Product And Service Marketing Mix
Differences B/W Goods and Services,Classification of service,Service encounter,Service blueprint,service marketing triangle, types of marketing traingle.
Effectiveness of micro finance on living standards and empowerment1venkatesh yadav
Effectiveness of micro finance on living standards and empowerment,Micro- Finance - Meaning,Characteristics of Micro-finance,Microfinance Products and Services,Statement of the Problem
This power point presentation contain mainly- Aims and Objectives,Def” of Advertising,Brand and Marketing mix,The marketing mix,Role of Advertising,The Advertising Plan,The importance of advertising,Types of advertising,Major advertising media,The Functions of Advertising,The Key Players,Components of Advertising,What Makes an Ad Effective?.
Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
Palestine last event orientationfvgnh .pptxRaedMohamed3
An EFL lesson about the current events in Palestine. It is intended to be for intermediate students who wish to increase their listening skills through a short lesson in power point.
We all have good and bad thoughts from time to time and situation to situation. We are bombarded daily with spiraling thoughts(both negative and positive) creating all-consuming feel , making us difficult to manage with associated suffering. Good thoughts are like our Mob Signal (Positive thought) amidst noise(negative thought) in the atmosphere. Negative thoughts like noise outweigh positive thoughts. These thoughts often create unwanted confusion, trouble, stress and frustration in our mind as well as chaos in our physical world. Negative thoughts are also known as “distorted thinking”.
Synthetic Fiber Construction in lab .pptxPavel ( NSTU)
Synthetic fiber production is a fascinating and complex field that blends chemistry, engineering, and environmental science. By understanding these aspects, students can gain a comprehensive view of synthetic fiber production, its impact on society and the environment, and the potential for future innovations. Synthetic fibers play a crucial role in modern society, impacting various aspects of daily life, industry, and the environment. ynthetic fibers are integral to modern life, offering a range of benefits from cost-effectiveness and versatility to innovative applications and performance characteristics. While they pose environmental challenges, ongoing research and development aim to create more sustainable and eco-friendly alternatives. Understanding the importance of synthetic fibers helps in appreciating their role in the economy, industry, and daily life, while also emphasizing the need for sustainable practices and innovation.
This is a presentation by Dada Robert in a Your Skill Boost masterclass organised by the Excellence Foundation for South Sudan (EFSS) on Saturday, the 25th and Sunday, the 26th of May 2024.
He discussed the concept of quality improvement, emphasizing its applicability to various aspects of life, including personal, project, and program improvements. He defined quality as doing the right thing at the right time in the right way to achieve the best possible results and discussed the concept of the "gap" between what we know and what we do, and how this gap represents the areas we need to improve. He explained the scientific approach to quality improvement, which involves systematic performance analysis, testing and learning, and implementing change ideas. He also highlighted the importance of client focus and a team approach to quality improvement.
The Roman Empire A Historical Colossus.pdfkaushalkr1407
The Roman Empire, a vast and enduring power, stands as one of history's most remarkable civilizations, leaving an indelible imprint on the world. It emerged from the Roman Republic, transitioning into an imperial powerhouse under the leadership of Augustus Caesar in 27 BCE. This transformation marked the beginning of an era defined by unprecedented territorial expansion, architectural marvels, and profound cultural influence.
The empire's roots lie in the city of Rome, founded, according to legend, by Romulus in 753 BCE. Over centuries, Rome evolved from a small settlement to a formidable republic, characterized by a complex political system with elected officials and checks on power. However, internal strife, class conflicts, and military ambitions paved the way for the end of the Republic. Julius Caesar’s dictatorship and subsequent assassination in 44 BCE created a power vacuum, leading to a civil war. Octavian, later Augustus, emerged victorious, heralding the Roman Empire’s birth.
Under Augustus, the empire experienced the Pax Romana, a 200-year period of relative peace and stability. Augustus reformed the military, established efficient administrative systems, and initiated grand construction projects. The empire's borders expanded, encompassing territories from Britain to Egypt and from Spain to the Euphrates. Roman legions, renowned for their discipline and engineering prowess, secured and maintained these vast territories, building roads, fortifications, and cities that facilitated control and integration.
The Roman Empire’s society was hierarchical, with a rigid class system. At the top were the patricians, wealthy elites who held significant political power. Below them were the plebeians, free citizens with limited political influence, and the vast numbers of slaves who formed the backbone of the economy. The family unit was central, governed by the paterfamilias, the male head who held absolute authority.
Culturally, the Romans were eclectic, absorbing and adapting elements from the civilizations they encountered, particularly the Greeks. Roman art, literature, and philosophy reflected this synthesis, creating a rich cultural tapestry. Latin, the Roman language, became the lingua franca of the Western world, influencing numerous modern languages.
Roman architecture and engineering achievements were monumental. They perfected the arch, vault, and dome, constructing enduring structures like the Colosseum, Pantheon, and aqueducts. These engineering marvels not only showcased Roman ingenuity but also served practical purposes, from public entertainment to water supply.
2. Listening
• What is listening? Why is it important for us
to learn listening skill? In this lesson, we will
know how effective listening can bring
benefit to our life and what are the steps to
become effective listeners.
4. The Steps of listening…..
1.Look at the person, and suspend other things you
are doing. (pay attention)
2. Listen not merely to the words, but the feeling
content. (Speaker’s words, feelings)
3. Be sincerely interested in what the other person
is talking about. (the subject,matter,information)
4. Restate what the person said.(understand)
5. Ask clarification questions once in a
while(confirm)
6. Be aware of your own feelings and strong
opinions.
7. If you have to state your views, say them only
after you have listened.(feedback to the sender)
5.
6. The Process of Listening
• Sensing
• Interpreting
• Evaluating
• Responding
9. Hierarchy of Active Listening
1. SENSING
• Begins by hearing, seeing and receiving the verbal and
nonverbal aspects of the message.
• Concentration is required in this phase.
• The receiver's positive body language help the sender
deliver the message properly.
2. INTERPRETING
• After receiving the message, receiver must interpret
and place it in meaningful context.
• The speakers speech is linked to the verbal and non-
verbal elements of the message.
• Interpreting helps insure that the receiver is
understanding corresponds to the sender's meaning.
10. Contud….
3.EVALUATING
• Active listening occurs at the evaluation phase after the
interpretation phase.
• The receiver must sort fact from opinion.
• The receiver needs to judge the message based on its
strengths and weaknesses and how well it is liked or
disliked.
• The evaluation phase consists of both logical and emotional
components.
4. RESPONDING
• Two-way communication requires the receiver to respond
to the sender. It provides feedback to the sender on how
well the message has conveyed and encourages further
interaction between the two parties.
• Responses can be both verbal and non-verbal.
11.
12. Importance of Active Listening
• Respect
• Trust
• Productivity
• Accuracy
• Enhances Relationships
• Conflict Resolution
15. BARRIERS TO GOOD LISTENING
A barrier is anything that gets in the way
of clear communication. Below is a list of
barriers that are listed in three categories.
The three types of barriers are
physical,
psychological and
semantic.
16.
17. BARRIERS TO GOOD LISTENING
• Physical Barriers consist of any sound that
prevents a person from being heard. Physical
noise interferes with a speaker’s ability to
send messages and with an audience’s ability
to receive them.
• Examples: whispers, (Speak very softly using
one's breath rather than one's throat, esp. for
the sake of secrecy.) cheers, passing cars or
intercom interruptions
19. BARRIERS TO GOOD LISTENING
• Psychological Barriers consist of thoughts and
feelings that distract people from listening to what
is said are called psychological. The noise interferes
with the audience’s concentration and ability to
hear a speaker’s presentation.
• Examples: people not paying attention because
they are absorbed in their own thoughts, jumping
to conclusions, faking attention, yielding to
distractions, over-reacting to emotional words and
tuning out topics that one considers to be dull.
20. BARRIERS TO GOOD LISTENING
• Semantic Barriers are interferences that are caused
by words that trigger strong negative feelings
against the speaker or the content of the speech is
called semantic noise. Semantic noise leads to
misunderstanding, as well as unpleasant and
distracting nonverbal feedback from the audience.
22. How to Improve Listening Skills
• "We were given two
ears but only one
mouth, because
listening is twice as
hard as talking."
23. So what to do?
• Listen to something you enjoy
• Listen for the main ideas
• Listen for specific information
• Identify stresses and reductions
• Get meaning from context
24. Con’t
• Most beginners get difficulty due to the lack of
vocabularies, pronunciation and grammar.
- Listen to the cassette without reading the text/
dialogue once or twice. When you find difficulty in
grasping the meaning, listen again while scrutinizing the
text/ dialogue.
- Pay attention carefully to the pronunciation and
intonation. If you want to improve your pronunciation,
listen and repeat the dialogue/ text by pausing each
sentence.
26. Con’t
• After listening to the text/ dialogue, do the exercise
and check your answer with the answer-key or with
your teacher.
- If you watch TV, select the English program/ film.
Listen to the dialogue carefully without reading the
translation (text).
- Listen to English songs and learn the words. If you
like singing, memorize the words and sing them.
- Practice the above tips everyday although only half
an hour. By practicing the listening exercises many
times, your listening will improve faster.
27. Con’t
• Mentally put yourself in other person’s shoes
• Spend more time listening than talking
• Listen unconsciously to radio, television, movie.
• Ask questions
• Don’t translate – create barrier between speaker and
listener
• Encourage the speaker, provide feedback and
paraphrase to show you are listening
• Don't need to know a lot about a subject to have a
conversation but a desire to learn, understand and
make things interesting
• Take notes, analyze, paraphrase, summarize and ask for
clarification
28. Con’t
• Judge content, not delivery, i.e. what they
say, not how they say it
• Listen optimistically – don't lose interest
straight away
• Do not jump to conclusions
• Concentrate – don't start dreaming – and
keep eye contact
• Do not think ahead of the speaker – you
will lose track
29.
30. Con’t
• Work at listening – be alert and alive
• Keep emotions under control when
listening
• Open your mind – practice accepting new
information
• Breathe slowly and deeply
• Relax physically, get comfortable
31. My experience
• Listen/sing English songs
• Listen to radio, tapes, internet, movies, television. If fine, I
listen attentively; if not, I will just listen relaxingly
• Listen to different fields
• Talk to foreigners, friends.
• Use resources available: internet, tapes, CDs, movies, movie.
Copy files to computers, ipods, mp3, mp4 to listen at home,
on travel…
• Set a goal when listening or talking
• Remember “Failure is mother of success”. Allow ourselves to
make mistakes. Don’t worry! The game is still long!
32.
33.
34. Listen to wide range of audio
materials
• Listen to wide range of audio
materials
Since the recorded texts in
MUET may include dialogues,
radio talk shows, etc, the
more types of audio
materials you have listened,
the more prepared you are.
35. Listen to radio talk shows
• This is another effective
way to boost your
listening skill. Tune in to
your favorite radio station
and enjoy the talk shows.
36. Listen to conversation in the movies
• When watching movies,
sitcoms or dramas, instead
of reading the subtitles, you
should listen to
the conversation between
the actors. If English is not
your mother tongue, you
may find it quite hard to
start. Try to train yourself
not to read the subtitles
but listen carefully to what
the actors are talking about
in
37. Call Centers
• Strong communication skills are a
must for growing of any
organization or for achieving
complete success of any individual.
In a call center arena effective
listening skills are a prerequisite for
efficient performance. With
excellent listening skills of call
center staff the businesses can
ensure that an accuracy and
efficiency level of business
processes can be attained and
therefore, productive level can be
maximized.