Skills

1. Gandhinagar Institute of
Technology(012)
Subject : Communicaton skills
Active Learning Assignment
Branch : Computer
DIV. : A - 2
Prepared by : - Vishvesh Jasani (160120107042)
Guided By: Prof. BENA BHATIA
Topic Name: Difference between Hearing & Listening,
Types of Listening

2. What is listening?
Listening is the absorption of the meanings of
words and sentences by the brain
Listening leads to understanding of facts and i
deas
Listening is considered to be the one of the mo
st important part of the oral communication

3. Process of Listening
HEARING :-
• It is a physical response
• Hearing is understanding of sound waves
• You must hear to listen, but you need not listen to hear
ATTENTION :-
 Brain permits only a select few to come into focus- this
selective perception is known as attention
 An important requirement for effective listening is att
ention

4. Process of Listening
UNDERSTANDING :-
 To understand symbols we have seen and heard, we m
ust analyze the meaning of the words we have perceive
d
REMEMBERING: -
• It is important listening process because it means that
an individual has not only received and clarified a mes
sage but has also added it into the mind’s storage ba
nk.

5. Process of Listening
 EVALUATING - It is a stage in which active listeners participa
te; it is at these point that the active listener weighs evidence ,
sorts fact from opinion, and determines the presence.
RESPONDING - This stage requires that the receiver complet
e the process through verbal and/or nonverbal feedback; bec
ause the speaker has no other way to determine if a message
has been received, this stage becomes the only overt means b
y which the sender may determine the degree of success in tr
ansmitting the message.

6. Difference between Hearing and Lis
tening
Hearing:-
• Hearing & listening are completely different things
• It is the ability to perceive sound by detecting vibrations t
hrough an organ such as the ear
• Hearing is a physiological process in which vibrations are
detected by the ear and then converted into nerve impuls
es and sent to the brain

7. Difference between Hearing and Lis
tening
Listening:-
 Listening is process of becoming aware of the sound signal
s entered through ears and modified by nervous system
 Your interpretation ability helps you to react to that hearin
g
 Listening requires a person to pay attention to the speaker
and provide feedback
 Listening is a process of communication, where if the perso
n is not listening it can cause a break in communication

8. Types of listening
 Active Listening:-
• Attentive listening with careful consideration and concentration b
ecomes active listening
• The ability to listen actively can improve personal relationships th
rough reducing conflicts, strengthening cooperation, and fosterin
g understanding
 Passive Listening:-
• Passive listening is hearing what a person says without responding
to them in any way
• In passive listening, nothing of the speaker's words goes into the
mind of the listener
• In passive listening, listeners are physically present though mental
ly absent

9. Types of listening
Comprehensive Listening :-
• Comprehensive listening is the name we give to the situation w
here the listener’s primary concern is to understand the mess
age
• For example, we listen to lectures or instructions from teachers
and what we learn depends on how well we listen
Empathetic Listening:-
• Listening with care and regard to give advice, or to solve proble
m is empathetic listening
• Therapeutic listening is a special type of empathetic listening

10. Types of listening
 Appreciative listening:-
• Appreciative listening is listening to something with a positive a
ttitude in order to appreciate it
• That which provides appreciative listening for one person may pr
ovide something else for another. For example, hard rock music i
s a source of appreciative listening for one person. But may not b
e the same for other
 Critical Listening:-
• Listening to solve problems, to think of a solution, to suggest opt
ions etc. requires critical listening
• In this type , the listener listens with attention but not for his/he
r comprehension, but to evaluate or judge the speaker

11. Thank you