Emotional Intelligence is the most important concept that need to be considered for personality development. Ensuring developed and skilled interaction with others is the need of hour.

1. E M O T I O N A L I N T E L L I G E N C E
P R E PA R E D BY : D R . P O O J A R A J S R I VA S TAVA
T R A I N E R : … … … … … . . … … … … … … … … … … … … …

2. COVERAGE
• Emotional Intelligence
• Dealing with Emotions
• Enhancing Empathy
• Showing Sympathy, Dealing with Antipathy
• Developing Emotional Bonding

3. VIDEO

4. EMOTIONAL INTELLIGENCE
The ability to recognize your emotions as well as the emotions of others

5. ASPECTS OF EMOTIONAL
INTELLIGENCE

6. IMPORTANCE OF EMOTIONAL
INTELLIGENCE
Being in tune with
your Emotional
Intelligence is
essential to your
success

7. IF YOU HAVE A HIGH DEGREE OF EI
•Know what you’re feeling
•What your emotions mean
•How they affect other people
•Understand powerful effect of emotions
•Use information to guide thinking and behavior
•Know what you’re feeling
•What your emotions mean
•How they affect other people

8. SIGNS OF HIGH EI
• Handles criticism without
• Denial
• Blame
• Excuses
• Open minded
• Good listener
• Don’t sugarcoat the truth
• Apologizes when wrong

9. SIGNS OF LOW EI
No self-awareness
• Low empathy
• Oblivious to own & other’s
emotions
• Bull in a China shop
Finds others are to blame for
most of the issues on his/her
team

10. TIPS FOR IMPROVING YOUR OWN EI
 Reflect on your own emotions;
 Ask others for perspective;
 Be observant (of your own emotions);
 Use “the pause” (e.g., taking a moment to think before speaking);
 Explore the “why” (bridge the gap by taking someone else’s perspective);
 When criticized, don’t take offense. Instead, ask: What can I learn?
 Practice, practice, practice (Bariso, 2016).

11. EXERCISE

12. Procedure:
• Make group of 5 members
• Flash a card
• Tell them to describe and enact the situation
Lecturer guidelines:
• Analyse the members of the team on five skills:
– Positive Approach
– Empathy
– Problem Solving
– Listening
– Managing people

13. A BOSS YELLING ON SUBORDINATES

14. TEAM MEMBERS DISCUSSING PROJECT

15. DEALING WITH BORING PRESENTATION

16. ASSIGNMENT

18. THANK YOU