The document provides guidance on how to effectively give feedback to others. It recommends that feedback be specific rather than general, focus on observable behaviors rather than intentions, describe actions the recipient can change, be well-timed and closely tied to the event, involve descriptions of what was done rather than why, check for understanding, and be consistently applied. Positive feedback should be timely, specific, and frequent, while constructive feedback alerts one to areas for improvement by describing actions rather than criticizing the person. The overall goal of feedback is to help people understand how their behavior affects others and how to improve performance.