The document discusses the importance and nature of giving and receiving feedback, comparing it to both a tennis ball and a present. It differentiates between compliments, criticism, and constructive criticism while providing tips for giving and receiving feedback effectively. Emphasizing feedback as a tool for improvement, it highlights the need for honesty and positive reinforcement in the process.

1. Giving and receiving feedbackPrepared by Kayte Judgewww.goodthingsltd.com

2. Giving and getting feedback.What is feedback?What could Simon Cowell learn from Les Goodman?The good, the bad and the helpful.Why feedback is more like a present than a tennis ball.

3. So, what is it?Information…used as a basis for improvementSo feedback should help us to improve…

4. Who would you most/least like to be judged by? Why?

5. What’s the difference between a bad judge and a good judge?

6. The good, the bad and the helpful.

7. The good, the bad and the helpful.Compliments are positive but don’t tell us how to improveCriticism is negative but doesn’t tell us how to improveFeedback can be positive and/or negative but does help us improve.This is sometimes called CONSTRUCTIVE CRITICISM

8. Constructive criticism builds up, it doesn’t knock down…

9. Tips for Simon Cowell…(Or, how to give helpful feedback…)Ask before you tell (they may already know)Check your motives – feedback should help not hurtBuild on the positivesBe honest about the negativesBe specificPerhaps/ I wonder if/ have you thought about?

10. How to receive feedback…(it’s not as easy as it sounds)

11. How can getting feedback be like being hit with a tennis ball?You usually bat it backIf you are not ready for it, it can hurt!It can be competitiveIt can be aggressive/ too fast/ too hardYou have to deal with it immediately

12. How can getting feedback be like a receiving a present?Given with good intentionsIt is packaged nicelyYou can take it away with you and look at it laterIt might be something you want, or something you don’t.You can keep it or throw it away!

13. When receiving feedbackListenDon’t throw it back (like a tennis ball). We often do this by giving excuses.Say ‘thank you’It is now yours to do with what you like (a bit like a gift)