Emotional intelligence is your ability to recognize and understand emotions in yourself and others, and your ability to use this awareness to manage your behavior and relationships. Travis Bradberry (from the book Emotional Intelligence 2.0)

1. EMOTIONAL
INTELLIGENCE
4.0
Seta A. Wicaksana
www.humanikaconsulting.com

2. Emotions Are Data…
• For understanding
ourselves and others.
• For making decisions.
• For initiating action.
• For protecting us.

3. “Denial of our emotions isn’t the only
danger we face when we rely too
heavily on our left brain. We can also
become too literal, leaving us without a
sense of perspective, where we miss the
meaning that comes from putting
things in context (a specialty of the
right brain).”
-Daniel Siegel

4. EQ vs. IQ Defined
Emotional Intelligence (EQ): Emotional intelligence
is your ability to recognize and understand emotions
in yourself and others, and your ability to use this
awareness to manage your behavior and
relationships. (Goleman & Boyatzis)
Cognitive Intelligence (IQ): Your ability to learn and
understand new situations, reason through a given
problem, and apply knowledge to a current situation.

5. Why is EQ so Important?
IQ + Skills + EQ
Required for complex jobs, especially leadership positions

6. Emotional Intelligence
“In the fields I have studied,
emotional intelligence is much more
powerful than IQ in determining
who emerges as a leader. IQ is a
threshold competence. You need it,
but it doesn’t make you a star.
Emotional intelligence can.”
- Warren Bennis, author of On Becoming a Leader

7. Goleman’s EQ Model
What I See
Personal
Competence
Social
Competence
What I Do
Self-Awareness
Social
Awareness
Self-Management
Relationship
Management

8. Key Questions To Ask Yourself:
Self-Awareness
Can I accurately identify
my own emotions and
tendencies as they
happen?
Self-Management
Can I manage my
emotions and behavior to
a positive outcome?
Social Awareness
Can I accurately identify
others’ emotions and
tendencies as I interact
with them?
Relationship Management
Can I manage the interactions I
have with others constructively
and to a positive outcome?

9. Leadership Competencies
Self-Awareness
Emotional Self-Awareness
Accurate Self-Assessment
Self-Confidence
Self-Management
Self-Control
Achievement
Transparency Initiative
Adaptability Optimism
Social Awareness
Empathy
Organizational Awareness
Service
Relationship Management
Inspiration Change Catalyst
Influence Conflict
Management
Developing Others
Teamwork & Collaboration

10. Managing Your Emotional Culture:
Creating a culture that stimulates innovation,
all-out performance and lasting relationships

11. “Research shows that, for better or worse,
emotions influence employees’
commitment, creativity, decision making,
work quality, and likelihood of sticking
around – and you can see the effects on
the bottom line.”
Harvard Business Review Jan-Feb 2016

12. Understanding Engagement:
The Bell Curve

13. UNDERSTANDING
THE BRAIN

14. 14

15. 15

16. [EMOTION]

18. What Drives Our Behavior?
SAFETY CONNECTION
SURVIVAL
Clarity
Predictable
Consistent
Participatory
Relational
Positive
Validating
Feedback
“What’s Next?” “How Am I Doing?”
Safe
Haven

19. (Losada & Heaphy, 2004)
Team Performance
High Medium Low
Positive Statement Ratio
supportive, encouraging, appreciative
vs. critical, disapproval, contradictory
5.6 to 1 1.8 to 1 .36 to 1
Curious/Commanding Ratio
questioning, probing, curious vs. commanding, declaring 1.1 to 1 .67 to 1 .05 to 1
Others/Self Ratio
external vs. internal focus .94 to 1 .62 to 1 .03 to 1
Connectivity Average
mutual influence, assistance, interaction
32 22 18
Manage Your Emotional Culture to
Increase Agility

20. PROBLEM SOLVING

21. Challenges to Problem Solving
1. Unconscious Biases
2. Emotional Triggers
“What the human being is best at doing is interpreting
all new information so that their prior conclusions
remain intact.”
-Warren Buffett

22. Problem Solving: Combining EQ & IQ
Edward de Bono’s Six Thinking Hats, The de Bono Group, LLC

23. Reading Emotional Cues:
Micro Expressions
Micro
expression: A
brief, involuntary
facial expression
shown on the face
of humans when
trying to conceal
an emotion.

24. The Face: A Window to Reading
Emotions
Learning to read micro expressions
will help you…
• Improve your Emotional
Intelligence
• Develop empathy
• Understand others
• Improve relationships
• Recognize and better manage
your own emotions

32. 5 Steps to Increase
Emotional Intelligence
1. What do I want to become?
2. Who am I now?
3. How can I build on my strengths while
reducing my gaps?
4. Practice New Behaviors
5. Support and Feedback

33. “Great leadership
works through
Emotions.”
Daniel Goleman, Harvard University

34. Questions? Contact
wicaksana@humanikaconsulting.co