Emotional intelligence (EI) refers to the ability to understand and manage emotions. The document discusses EI from a business perspective, noting that EI is becoming increasingly important in the workplace. High EI is linked to better leadership, employee performance and retention, sales outcomes, and overall organizational success. The document reviews various models and concepts of EI and provides examples of how developing EI competencies through training programs can significantly improve various business metrics like productivity, customer loyalty, and profitability.
The fact that leaders emotional style drives everyone else's moods and behaviours and eventually the bottom-line performance of your company is well established now.
What that means for a leaders is - understanding the impact of their behaviour on others and then adjusting their style accordingly.
Not the easiest thing to do...but essential if you want to be a better leader.
* Online course: https://www.voiceofthebusinessacademy.com/course/emotional-intelligence-ei-leadership-development
Emotional Intelligence (EI) is the ability to understand and manage your own emotions, and those of the people on your team or around you. People with a high degree of emotional intelligence know what they're feeling, what their emotions mean, and how these emotions can impact others.
For leaders, having emotional intelligence is essential for success in business. The five primary elements of emotional intelligence are self-awareness, self-regulation, motivation, empathy, and social skills. To be effective, the better a leader relates to and works with others, the more successful they will be.
This webinar will step you through all of the elements of emotional intelligence and how to incorporate them into your leadership development to improve relationships, build trust, and create a teamwork culture. The more that you, as a leader, manage each of these elements, the higher your emotional intelligence. So, let's look at each element in more detail and examine how you can grow as a leader.
An increasing amount of studies have demonstrated that emotional intelligence is essential for workplace success. Understand its relationship within the workplace and get tips on how to implement emotionally intelligent practices in your company with this PowerPoint. Emotional Intelligence PowerPoint Presentation Content slides include topics such as: 6 points on the importance of Emotional Intelligence in the workplace, 6 points on the difference between Emotional Intelligence and IQ, 5 Major categories of EI, 9 tips to improve your emotional intelligence, 13 points on the relationship between EI, Leadership, & Retention, 12 points on EI and Hiring Decisions, 5 slides on the Sales Implications of EI, 5 points on EI and Negotiation, 8 points on EI and Organizational change, 7 points on EI and Decision making, 7 points on EI and mentorships, 11 points on group emotional intelligence, 4 points on the future of EI, 5 slides for final action steps, and much more. Royalty Free - Use Them Over and Over Again. Once purchased, download instructions will be sent to you via email. (PC and MAC Compatible).
The fact that leaders emotional style drives everyone else's moods and behaviours and eventually the bottom-line performance of your company is well established now.
What that means for a leaders is - understanding the impact of their behaviour on others and then adjusting their style accordingly.
Not the easiest thing to do...but essential if you want to be a better leader.
* Online course: https://www.voiceofthebusinessacademy.com/course/emotional-intelligence-ei-leadership-development
Emotional Intelligence (EI) is the ability to understand and manage your own emotions, and those of the people on your team or around you. People with a high degree of emotional intelligence know what they're feeling, what their emotions mean, and how these emotions can impact others.
For leaders, having emotional intelligence is essential for success in business. The five primary elements of emotional intelligence are self-awareness, self-regulation, motivation, empathy, and social skills. To be effective, the better a leader relates to and works with others, the more successful they will be.
This webinar will step you through all of the elements of emotional intelligence and how to incorporate them into your leadership development to improve relationships, build trust, and create a teamwork culture. The more that you, as a leader, manage each of these elements, the higher your emotional intelligence. So, let's look at each element in more detail and examine how you can grow as a leader.
An increasing amount of studies have demonstrated that emotional intelligence is essential for workplace success. Understand its relationship within the workplace and get tips on how to implement emotionally intelligent practices in your company with this PowerPoint. Emotional Intelligence PowerPoint Presentation Content slides include topics such as: 6 points on the importance of Emotional Intelligence in the workplace, 6 points on the difference between Emotional Intelligence and IQ, 5 Major categories of EI, 9 tips to improve your emotional intelligence, 13 points on the relationship between EI, Leadership, & Retention, 12 points on EI and Hiring Decisions, 5 slides on the Sales Implications of EI, 5 points on EI and Negotiation, 8 points on EI and Organizational change, 7 points on EI and Decision making, 7 points on EI and mentorships, 11 points on group emotional intelligence, 4 points on the future of EI, 5 slides for final action steps, and much more. Royalty Free - Use Them Over and Over Again. Once purchased, download instructions will be sent to you via email. (PC and MAC Compatible).
Emotional Intelligence - Understanding emotional resonance for leadership dev...Mick Lavin, MBA
Emotions help shape your current and future leadership development. Understanding how your own emotional state affects your behaviour and how this affects the emotional states of those around you can help you develop and become an effective leader, team member, and serve yourself better in many situations.
Discuss a workable definition of Emotional Intelligence in leadership and organizations.
Understand the five domains of Emotional Intelligence.
Utilize the EQ-i to explore personal strengths and vulnerabilities related to EQ.
Develop an EQ Action Plan resulting in demonstrable and measurable change.
EI is at the heart of job performance. This presentation discusses research indicating the link and how you can use EI to maximise organisational success.
We are all used to the concept of Intelligence quotient (IQ) for years, which is the outcome of standardized tests that are developed to measure and analyse the cognitive abilities of individuals, but according to Daniel Coleman is IQ enough measurement for people abilitiy to deliver on the job. Hence the concept of EQ, which is the ability to monitor one's own and other people's emotions, to discriminate between different emotions and use the emotional information to guide thinking and behaviors.
This presentation though not exhaustive, will provide insights into how best people and especially leaders are to cultivate their EQ for better relationship building and understanding.
Emotional Intelligence changing human resource functionalitySheetal Wagh
Emotional Intelligence changing human resource functionality - Presentation encompassing the importance of emotional intelligence than intelligence quotient
PM 201: Emotional Intelligence for Project ManagersNERUG
One of our key learning objectives is to help project managers understand the importance and balance of SMART with HEART. Both are major components of Emotional Intelligence (EQ). We will discuss where Emotional Intelligence is required in order to manage change effectively, lead others to the vision, and produce the desired results. We will review the history of EQ theory, the evolution of EQ models, measurement techniques to assess your EQ, and how to form a cohesive team using the five basic behaviors. Recognizing and facing the different types/maturity levels in EQ can and will lead to a smoother project.
Emotional Intelligence is the most fundamental attribute for success in a career.While Intelligent Quotient may take a person to a job, it is Emotional Quotient which sustains him there.
Leading With Heart: Incorporate Emotional Intelligence Into Your Leadership S...William DeFoore
Leading With Heart incorporates emotional intelligence into your leadership style and success. This approach activates and utilizes the whole brain, and your cumulative life experience and wisdom.
Although the study of emotional intelligence is no longer a new topic, many people are still unaware of what EI is. This presentation provides clarification on the subject of emotional intelligence and includes several easy to understand definitions.
Emotional Intelligence - Understanding emotional resonance for leadership dev...Mick Lavin, MBA
Emotions help shape your current and future leadership development. Understanding how your own emotional state affects your behaviour and how this affects the emotional states of those around you can help you develop and become an effective leader, team member, and serve yourself better in many situations.
Discuss a workable definition of Emotional Intelligence in leadership and organizations.
Understand the five domains of Emotional Intelligence.
Utilize the EQ-i to explore personal strengths and vulnerabilities related to EQ.
Develop an EQ Action Plan resulting in demonstrable and measurable change.
EI is at the heart of job performance. This presentation discusses research indicating the link and how you can use EI to maximise organisational success.
We are all used to the concept of Intelligence quotient (IQ) for years, which is the outcome of standardized tests that are developed to measure and analyse the cognitive abilities of individuals, but according to Daniel Coleman is IQ enough measurement for people abilitiy to deliver on the job. Hence the concept of EQ, which is the ability to monitor one's own and other people's emotions, to discriminate between different emotions and use the emotional information to guide thinking and behaviors.
This presentation though not exhaustive, will provide insights into how best people and especially leaders are to cultivate their EQ for better relationship building and understanding.
Emotional Intelligence changing human resource functionalitySheetal Wagh
Emotional Intelligence changing human resource functionality - Presentation encompassing the importance of emotional intelligence than intelligence quotient
PM 201: Emotional Intelligence for Project ManagersNERUG
One of our key learning objectives is to help project managers understand the importance and balance of SMART with HEART. Both are major components of Emotional Intelligence (EQ). We will discuss where Emotional Intelligence is required in order to manage change effectively, lead others to the vision, and produce the desired results. We will review the history of EQ theory, the evolution of EQ models, measurement techniques to assess your EQ, and how to form a cohesive team using the five basic behaviors. Recognizing and facing the different types/maturity levels in EQ can and will lead to a smoother project.
Emotional Intelligence is the most fundamental attribute for success in a career.While Intelligent Quotient may take a person to a job, it is Emotional Quotient which sustains him there.
Leading With Heart: Incorporate Emotional Intelligence Into Your Leadership S...William DeFoore
Leading With Heart incorporates emotional intelligence into your leadership style and success. This approach activates and utilizes the whole brain, and your cumulative life experience and wisdom.
Although the study of emotional intelligence is no longer a new topic, many people are still unaware of what EI is. This presentation provides clarification on the subject of emotional intelligence and includes several easy to understand definitions.
Your Life Satisfaction Score (beta) is an indicator of how you thrive in your life: it reflects how well you shape your lifestyle, habits and behaviors to maximize your overall life satisfaction along the five following dimensions:
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Visit www.Authentic-Happiness.com to check your Life Satisfaction score. Free, no registration required.
What is Emotional Intelligence. How to develop your Emotional Intelligence.
Presentation made by Philippe Grall, Executive Coach & Trainer.
President of Equilibre Inc.
www.e-quilibre.jp
I was recently shopping at a medium sized retailer and couldn't help but observe how far behind they were in their consumer marketing programs. It got me thinking about the challenge facing many mid-tier retailers. Could Big Data be part of the answer? Maybe. Data itself is no silver bullet. However, if data insights are acted upon in a customer-centric way, it could drive greater retail marketing ROI..
Emotions Drive Our Performance by Sandra Van Den Ordel Xtraordinary Women
http://www.XtraordinaryWomen.co.za
08 May Xtraordinary Women: Somerset West
TOPIC: Our Emotions Drive Our Performance
Becoming aware of and learning to manage our emotions can be one of the most rewarding practices we ever learn. Our emotions drive us; they inspire us, or sometimes they pull us down until we feel like we cannot get up. As this happens, it impacts others around us too.
This is true for all of us and it is also the reason why emotional knowledge and skills are imperative in the business environment. Emotions are inherently neither good nor bad. It’s what we do with the information and energy they produce that makes the difference.
In this presentation, you will be introduced to an integrated framework for Emotional intelligence (EQ) and discover the link between EQ and personal effectiveness in business. This information about EQ will be useful, insightful, practical and relevant to you as a woman in business.
Other areas to be covered include:
• What are the benefits of developing EQ in business?
• Understanding how emotions impact and influence behaviour in the highly complex interaction between an individual and the environment
• Exposure to components of the EQ2.0 model with practical applications
• The neuroscience behind EQ - How the understanding of neuroscience can enable you to interact more effectively with others
About our Guest Speaker:
Sandra Van Den Ordel is a registered Industrial Psychologist. She successfully ran her own consulting business for 11 years before joining JvR Consulting Psychologists in 2011 as a Senior Manager/Lead Consultant. She has extensive experience in the areas of EQ, leadership development, team development, career development and mentoring. Sandra is passionate about maximising business benefit and value through facilitation processes that motivates and educates individuals, teams and leaders in organisations in a way that results in peak performance. www.jvrconsultingpsychologists.com
The Case for Emotional Intelligence – A Pinnacle Management Group, Inc. White...Pinnacle Management Group
This informative white paper outlines emotional intelligence and addresses some common myths. Additionally, it explores the results of the extensive research that has been performed in this field with specific focus on how EI impacts performance as compared to IQ, and specific competencies that are differentiators in performance.
The importantance of emotional intelligenceGreg Kontusz
70% of the success of an executive depends on his/her emotional intelligence. But the good news is unlike Cognitive Capability it is something that acquired. This presentation gives you the history and definitions application of EQ.
Emotional Intelligence Can Be Learned | SoGoSurveySogolytics
EQ (emotionally intelligent) leaders are critical in tricky times, and their strengths can support both employees' personal goals and companies' business goals. Sound impossible? The good news is that emotional intelligence can be learned! Learn how and why EQ is critical for all humans -- and especially leaders!
Artificial intelligence (AI) offers new opportunities to radically reinvent the way we do business. This study explores how CEOs and top decision makers around the world are responding to the transformative potential of AI.
Oprah Winfrey: A Leader in Media, Philanthropy, and Empowerment | CIO Women M...CIOWomenMagazine
This person is none other than Oprah Winfrey, a highly influential figure whose impact extends beyond television. This article will delve into the remarkable life and lasting legacy of Oprah. Her story serves as a reminder of the importance of perseverance, compassion, and firm determination.
The Team Member and Guest Experience - Lead and Take Care of your restaurant team. They are the people closest to and delivering Hospitality to your paying Guests!
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Modern Database Management 12th Global Edition by Hoffer solution manual.docxssuserf63bd7
https://qidiantiku.com/solution-manual-for-modern-database-management-12th-global-edition-by-hoffer.shtml
name:Solution manual for Modern Database Management 12th Global Edition by Hoffer
Edition:12th Global Edition
author:by Hoffer
ISBN:ISBN 10: 0133544613 / ISBN 13: 9780133544619
type:solution manual
format:word/zip
All chapter include
Focusing on what leading database practitioners say are the most important aspects to database development, Modern Database Management presents sound pedagogy, and topics that are critical for the practical success of database professionals. The 12th Edition further facilitates learning with illustrations that clarify important concepts and new media resources that make some of the more challenging material more engaging. Also included are general updates and expanded material in the areas undergoing rapid change due to improved managerial practices, database design tools and methodologies, and database technology.
Leadership Ethics and Change, Purpose to Impact Plan
Emotional intelligence and emotional quotient ( business perspective)
1. Emotional Intelligence and Emotional Quotient
(A Business Perspective)
Abhishek
Priyanka
Kunal
Pratik
Abhishek Gupta
2. Introduction
• Emotional Intelligence(EI) is the ability to use
emotions effectively
• The term became widely known with the
publication of Daniel Goleman’s “Emotional
Intelligence-Why it can matter more than IQ”
• Man is a social animal and he makes these
connections with emotions which is highly
essential for Survival.
3. EI @ Work
• Workplace scenario today demands increasing
use of Emotional Intelligence
• Emotional Intelligence Quotient (EQ) is a
measurement of a person’s ability to monitor his
or her emotions
• This idea has become very popular at work place
and is used for assessments while:
– Recruiting employees for the organization
– Promotion at managerial positions
– Successive leadership planning
4. Concepts- Mayer & Salovey
• The four branch model of Emotional Intelligence
– by Mayer & Salovey
5. Concepts- Goleman
• Goleman found that Truly effective leaders are distinguished by a high
degree of emotional intelligence, which includes self-awareness, self
regulation, motivation, empathy, and social skill.
Self
Awareness
Motivation
Self
Regulation
Empathy Social Skills
6. Concepts- R Bar-On
• Bar-On used Darwin’s work on importance of Emotional
expression for survival and conceptualized Emotional-Social
Intelligence which includes the following concepts:
– Ability to recognize, understand and express feelings
– Ability to understand how others feel and relate to them
– Ability to control and manage emotions
– Ability to manage change and solve personal and interpersonal
problems
– Ability to generate positive effect and be self motivated
8. Persons with High EI
•Has high self awareness
•Has high emotional literacy
•Ability to fell and understand the emotions of others
•Able to take strike balance between Emotion and reason
•Taking responsibility of your own emotion s
Persons with Low EI
•Have unrealistic goals and blind ambition
•Highly concerned about public Image
•Unable to tolerate failure
•Tendency to blame others for their own mistakes
•Working hard in a compulsive manner
9. EQ and Business Scenario
• Since the publication of the initial research in 1990,
innovative organizations have begun testing how to
integrate EQ into training and hiring to gain competitive
advantage.
• These skills are foundation of many HPOs like L’Oreal ,
PepsiCo as part of Human Capital Strategy
• Top issues we face at work :
76%
24%
Percentage
peopla/relational side
Technical/financial side
10. EQ and Business Scenario
Organization
People
Process
Property
• For a long time, "common wisdom“ Returns from Process and Property
• But in Last two decade focus has been shifted to the first one : a company's people
are the differentiating factor and from there on EQ is playing a major role.
70%
Top
Issues
Leadership
Crisis
Solution is
cutting edge
science : EQ
11. Top Issues @ Work
Time Management
with less Budget
and competitive
environment
Work
Pressure
As we can see the two most important issues are
Work Pressure
Engaging Talent
“No Matter how logical decision it is , we cannot take
it and cannot make it successful without being
involved emotionally” .
In that case people with High EQ make themselves
and organizations successful.
As per two eminent research scientist in the field of
Psychology who gave the first official /Formal
definition of EQ : Peter Salovey and Jack Mayer
“people with “high IQ” frequently made very poor
decisions”
12. EQ and Work Relationship
Self
Awareness
Personal
Self
Discipline
empathy
"Anyone can become angry – that is easy. But to be
angry with the right person, to the right degree, at
the right time, for the right purpose, and in the right
way – that is not easy."
-Aristotle 300 BC
That is called how emotionally intelligent you are.
What truly drives the people and what accelerates
the performance is emotional intelligence though its
emerging science but a necessary one.
UCLA experiment using FMRI((functional magnetic
resonance imaging: Specific Brain Activity)
For emotion regulation Study of 30 Adults
13. Sales and Customer Loyalty: The Customer Perspective
• As Benjamin Schneider wrote in the Sloan Management Review, to create loyal
customers, organizations must target "customer delight”. But we can not provide
delight without relationship and without EQ we can not have a good relationship.
• After a year-long EQ development program, the Sheraton Studio City hotel
experienced a dramatic increase in guest satisfaction and market share along with
a significant reduction in staff turnover.
• Higher EQ sale people develops: Higher sales, stronger Customer services, Better
Customer relation and retention.
• Customer leaves vendor due
to technical and production
quality 30%
• Due to emotional and
70% relational factors
14. Employee Performance and Retention
EQ Perspective
• Primary Reason for leaving is job is Relationship based not logical or compensation only like
the example of customer vendor management.
Employee
Supervisor
Manager
• As leadership guru Richard Leider says,
"People don't leave companies – they leave
leaders."
• In their landmark research of over two
million working Americans, the Gallup team
found only about 26% of employees are
engaged (caring and committed).Engaged
employees are 50% more likely to stay in
their jobs.
26% engaged Critical
Factors as EQ
50% more
likely to stay
15. Recruitment Cost/Profit: EQ Perspective
• The US Air Force spends millions of dollars on recruitment every year -- but their
professional recruiters were only picking up an average of one recruit per month. A
$10,000 investment in EQ testing let them profile the top performers, and in one year
they saved $2.7 million. Ultimately, the General Accounting Office requested that the
Secretary of Defence order all branches of the armed forces to adopt this procedure in
recruitment and selection
• Healthcare provides a prime example of the link between EQ, employee retention and the
bottom line.
•28%
• Lack of staff
Additional
Turnover
Emotional
Competence
Program • Dropped to
• Cut turnover by 50%
under 2%
• Saving of $80000
annually
Total Turnover
16. Leadership and Financial Performance
The Bottom Line Perspective
• Bottom line is total loss or total profit a company is working on: Turnover.
• What it has to do with emotional intelligence. But Performance is directly related to EQ /EI
and performance affect Bottom line .
• Jack Welch about EI: My experience says it is actually more important in the making of a leader. You
just can't ignore it.
• In one study: 261 members of the Royal Navy were administered measures of intellectual
competency, managerial competency, emotional intelligence competency, overall
performance, and personality.
• Compared to both managerial and IQ competencies :
Overall performance EQ Leadership
Competencies
17. Gallup Study : EQ and Bottom Line
27% more likely
to report higher
profitability
38% more likely to
have above
average
productivity
56% higher than average
customer loyalty
50% more like to have
turnover
18. EQ and Leadership
• EQ competencies made a greater contribution to leadership and performance at
higher levels of the organization (i.e., EQ mattered even more for senior officers).
• Determinants of Officer Leadership which predicts performance
Intellectual 9.20 %
Managerial 10.40%
Emotional Intelligence 13%
10%
increase
productivity
• In a pilot project at PepsiCo Executive
Selected
87%
decrease in
executive
turnover
1000% ROI
$3.75m
added EVA
19. Emotional Contagion and Team Performance
• The affect (emotional behaviour) of the leaders plays a major role in team
performance. You can see this clearly in the way “everyone just knows” when
boss is having a bad day.
• The way feelings spread from one person to another is called “emotional
contagion.”
Emotional Contagion
Higher EQ Leaders
Effect Mood of Group Leader
Much Better
Decisions
Right Mood for Job
Engage and
Influence
effectively
20. EQ and Development Programs
• A study of 30 retired National Football League players shows that the benefits of emotional
intelligence go far beyond financial performance. In fact, over 60% in the variation of these
“life success” factors is predicted by emotional intelligence. Keeping that in mind many
organizations started various programs.
Stress Management Training
Management training, Performance reviews
Leadership
Development
Sales Hiring
Human Capital Strategy & Leadership Development
Leadership
Development
Leadership
Training and Team
Development
Leadership Development in
Express
21. Impacts and Conclusion
• As per Doug Lennick, VP of American Express Financial Advisors (now Ameriprise)
EQ is a Blue Chip Investment :
"Emotional competence is the single most important personal quality that each
of us must develop and access to experience a breakthrough."
And the good part is very little investment of resources producing high results :
ROI exceeds the investment
American Express
Financial Advisors:
12 Hours of
Training
The Sheraton
Turnaround in 24
Hours of Training
The Air Force
project $10,000
only for EQ
Training
Almost 3/4ths of the workforce is disengaged. Leaders who use their emotional resources to foster "engagement" (a sense of caring and commitment) deliver significant bottom-line results. Teams with higher engagement are