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EQ for leadership
Andy Ng is a business coach with 29 years of experience specializing in leadership, sales, and emotional intelligence (EQ). The document outlines the importance of EQ in leadership, including self-awareness, empathy, and effective communication strategies for achieving successful team dynamics. It also emphasizes the need for leaders to inspire and elevate their teams beyond their own capabilities.
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EQ for leadership
- 1. 1 EQ for Leadership Andy NgCA MBA Business Coach & Trainer Asia Trainers www.asiatrainers.com
- 2. 2 Your Business CoachAndy NgYour Business Coach Andy Ng • CA with MBA from UKCA with MBA from UK • 29 years in training,29 years in training, consultancy and coachingconsultancy and coaching • Former Director of Finance &Former Director of Finance & HR of Japanese MNC AlliedHR of Japanese MNC Allied Telesis International (Asia)…Telesis International (Asia)… • Specializes on 3 topics:Specializes on 3 topics: Sales, Executive &Sales, Executive & ManagementManagement • Also leading a team of 4 in aAlso leading a team of 4 in a global e-commerce businessglobal e-commerce business www.facebook.com/An
- 3. 3 Blog: www.AndyNgTrainer.blogspot.sgBlog: www.AndyNgTrainer.blogspot.sg Videos:www.youtube.com/AndyNgCoachVideos: www.youtube.com/AndyNgCoach FaceBook:FaceBook: www.fb.com/AndyTheCoachwww.fb.com/AndyTheCoach Join My Private Group 4321
- 4. 4 My Articles, Videos,Courses, Profile at www.asiatrainers.com
- 5. 5 55 Quality ofLeadershipQuality of Leadership = Quality of Team= Quality of Team
- 6. 6 1. Why mostleaders are leaning, not leading: Leadership and Self Deception 2. How to Get Out of the Box: Lead with EQ 3.3. Emotional Intelligence: doing your testEmotional Intelligence: doing your test The 5 Realms of EQ: Intra-personal, Inter-The 5 Realms of EQ: Intra-personal, Inter- personal, Adaptability, Stress Managementpersonal, Adaptability, Stress Management and General Moodand General Mood Intrapersonal Realms: Self-awareness,Intrapersonal Realms: Self-awareness, Assertiveness, Self-regard, Independence andAssertiveness, Self-regard, Independence and Self-ActualizationSelf-Actualization Interpersonal Realms: EmpathyInterpersonal Realms: Empathy 4.4. What to Do When people don’t follow you?What to Do When people don’t follow you? EQ for LeadershipEQ for Leadership
- 7. 7 Why People Don’tDo What You Say?Why People Don’t Do What You Say?
- 8. 8 1. We seeOthers as Objects, not people 2. We stay ‘in the box’ by seeing things as self- justifying images • See people who challenge these images as threats as those who reinforce these images as allies 3. We deceive ourselves by focusing on ourselves 4. Result: Low effectiveness
- 9. 9 True Leaders MakeTrueLeaders Make People Better than ThemselvesPeople Better than Themselves
- 10. 10 Definition of EmotionalIntelligenceDefinition of Emotional Intelligence IQ is a measure of a person’s intellectual, analytical, logical and rational abilities. It concerns verbal, spatial, visual and mathematical skills EQ is a measure of your skills other than IQ
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- 12. 12 Mindful or Mindfull?
- 13. 13 Assertive in 3Tools of Communication Direct Words with Ownership Firm Voice with Lower Tone Look into the Eyes, Stable Posture
- 14. 14 3 Ways toBe Assertive3 Ways to Be Assertive 1.1. Know YourKnow Your FeelingsFeelings 2.2. CommunicateCommunicate Your FeelingsYour Feelings 3.3. EmpathizeEmpathize Don’t PretendDon’t Pretend Attendee FluAttendee Flu Use ‘I’ not ‘You’Use ‘I’ not ‘You’ Factual Descriptions, notFactual Descriptions, not judgments or exaggerationsjudgments or exaggerations Express thoughts, feelings orExpress thoughts, feelings or opinions reflecting ownershipopinions reflecting ownership Use clear, direct requests orUse clear, direct requests or directives instead of hinting ordirectives instead of hinting or presumingpresuming ListenListen Case: Despite countless teachings, your colleague still makes the same mistake in quotation. How do you tell her with such impact so that she will not repeat the mistake again?
- 15. 15 Self Regard vs SelfEsteem
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- 19. 19 EmpathyEmpathy • Not Sympathyor Pity • Feeling with a person and understands his feelings from that person’s perspective • How to Improve Your Empathy? Take away your Pride and Sense of Righteousness
- 20. 20 Even if youhave no empathy towards another person, do not think bad about them Your Thoughts about himYour Thoughts about him will affect how he treats you …will affect how he treats you … A simple experiment …
- 21. 21 Simple Way tohave EmpathySimple Way to have Empathy
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- 25. Reality Testing: WhatDo You See Here?Reality Testing: What Do You See Here?
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- 28. 28 Is All StressBad?Is All Stress Bad? Moderate levels of stress actually improvesModerate levels of stress actually improves performance and efficiency: Positive Stressperformance and efficiency: Positive Stress called Eustresscalled Eustress Too little stress results in boredomToo little stress results in boredom Too much stress may cause anToo much stress may cause an unproductive anxiety levelunproductive anxiety level Do Not Eliminate Stress,Do Not Eliminate Stress, Manage It InsteadManage It Instead
- 29. 29 Optimum WorkOptimum Work AbilitiesAbilities BurnoutBurnout BoredBored ChallengesChallenges Findthe Optimum BalanceFind the Optimum Balance Between Challenges and AbilitiesBetween Challenges and Abilities
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- 34. 34 Self-Coach for DailyHappinessSelf-Coach for Daily Happiness 1. What are you grateful for today? 3 things …. 2. What are you saying to yourself when things go wrong? 3. What can you let go? People? Bad feelings? Bad memory? 4. What good do you see in others? How can you leverage on them? 5. What can you do for others?
- 35. 35 Daily Affirmation forHappinessDaily Affirmation for Happiness 1. I am fulfilled and joyful 2. I am the source of my own happiness 3. I am at peace with myself and others 4. I love to smile 5. I am cheerful and blissful
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- 37. 37 3737 Top 10Ways to Develop Your EITop 10 Ways to Develop Your EI 1.1. Label Your Feelings (not people or situation)Label Your Feelings (not people or situation) 2.2. Distinguish Between Your Thought and Feelings (“I feelDistinguish Between Your Thought and Feelings (“I feel like” vs “I feel”)like” vs “I feel”) 3.3. Take 100% Responsibility for Your Feelings (“I feelTake 100% Responsibility for Your Feelings (“I feel jealous” vs “You’re making me jealous”)jealous” vs “You’re making me jealous”) 4.4. Be Passionate and Yet Understand Others’ FeelingsBe Passionate and Yet Understand Others’ Feelings Toward Your PassionToward Your Passion 5.5. Respect Other People’s Feelings (there’s always a reasonRespect Other People’s Feelings (there’s always a reason behind what they do)behind what they do) 6. Turn Anger into Energy6. Turn Anger into Energy 7.7. Seek First to Understand, Then to Be UnderstoodSeek First to Understand, Then to Be Understood 8.8. Ask “What If” Questions instead of merely “Why”Ask “What If” Questions instead of merely “Why” 9.9. Don’t Criticize without Acknowledge FirstDon’t Criticize without Acknowledge First 10.10. Use Your Ultimate Power: Choose Your FeelingsUse Your Ultimate Power: Choose Your Feelings
- 38. 38 Whatever the SituationWhateverthe Situation Make People Think and Feel TheyMake People Think and Feel They Are Smarter than YouAre Smarter than You
- 39. 39 The 7 MostCommon SituationsThe 7 Most Common Situations Leading: Tell and Correct Leading with EQ: Ask for Feedback Leading: Assign Leading with EQ: Attract people to Volunteer Leading: Push for Deadlines Leading with EQ: Pull people Leading: Set Goals and Ask people to Hit Leading with EQ: Guide people to set their own goals and achieve rewards
- 40. 40 The 7 MostCommon SituationsThe 7 Most Common Situations Leading: Mark performance Leading with EQ: Make performance Leading: Resolve conflicts Leading with EQ: Restore relationships Leading: Manage service Leading with EQ: Lead service Ask yourself this question: am I getting people to do better than what they think they can?
- 41. 41 Another 4 CommonAnother4 Common SituationsSituations Leading: Tell and Correct Leading with EQ: Ask for Feedback Leading: Ask what’s wrong Leading with EQ: Ask what’s right Leading: Follow blindly Leading with EQ: Right understanding first Leading: Get Hardworking people do more Leading with EQ: Inspire people, systemize, leverage, re-structure, self-service etc
- 42. 42 What to DoWhen Others Don’t Follow You?What to Do When Others Don’t Follow You? 1.1. Re-examine Yourself – are you a Real Leader or JustRe-examine Yourself – are you a Real Leader or Just a Pusher?a Pusher? 2.2. If there is nothing wrong with you, do you have theIf there is nothing wrong with you, do you have the right team? Is your team trained on Followership?right team? Is your team trained on Followership? 3.3. Do you have the right vision?Do you have the right vision? 4.4. Do you have enough action? (e.g. too much ‘soft’Do you have enough action? (e.g. too much ‘soft’ skills, not enough specific skills)skills, not enough specific skills) SW-SW-SW – Enjoy the JourneySW-SW-SW – Enjoy the Journey
- 43. 43 1. Why mostleaders are leaning, not leading: Leadership and Self Deception 2. How to Get Out of the Box: Lead with EQ 3.3. Emotional Intelligence: doing your testEmotional Intelligence: doing your test The 5 Realms of EQ: Intra-personal, Inter-The 5 Realms of EQ: Intra-personal, Inter- personal, Adaptability, Stress Managementpersonal, Adaptability, Stress Management and General Moodand General Mood Intrapersonal Realms: Self-awareness,Intrapersonal Realms: Self-awareness, Assertiveness, Self-regard, Independence andAssertiveness, Self-regard, Independence and Self-ActualizationSelf-Actualization Interpersonal Realms: EmpathyInterpersonal Realms: Empathy 4.4. What to Do When people don’t follow you?What to Do When people don’t follow you? EQ for LeadershipEQ for Leadership
- 44. 44 Blog: www.AndyNgTrainer.blogspot.sgBlog: www.AndyNgTrainer.blogspot.sg Videos:www.youtube.com/AndyNgCoachVideos: www.youtube.com/AndyNgCoach FaceBook:FaceBook: www.fb.com/AndyTheCoachwww.fb.com/AndyTheCoach Thank You, See You Again!
Editor's Notes
- #15 Show them that you’re going to reward their time and then give them a little of your background. Remember, you’re earning the right to be their teacher and in the very near future, their consultant. Also, be sure to use the credibility of ACTION and Brad Sugars to back yourself up. Then it’s over to read through some testimonials.
- #26 Great job, now it’s time to close people into coaching using the “Rush System” developed by the Eric Dombach coaching team in the United States. Make sure to get the signed contract and don’t send contracts home with people in order to protect Action IP.
- #30 Stress importance of education giving new possibilities. Invest this time each and every week/day.
- #31 Fear can turn into frustration when you only TRY … You have to DO and keep testing and measuring to see real results.
- #38 Tony Robbins Six essential needs for all human beings We all need to feel these at some level no matter what we do. What do you need as Leader to be recognized?, how do you make connection in your team, with your clients? Variety? - try new things – challenges etc Certainty – how can you reduce personal risk? Rituals? Rules? Etc Contribution – how can each person in your team contribute? How? Discuss rewards – unexpected consequences of reward systems? – demotivating? Motivating? Growth – personal, for team, learning – allowance for failure -