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This document provides an overview of emotional intelligence. It discusses the history and definitions of emotional intelligence. Key aspects that were summarized include: 1. Emotional intelligence involves the capacity for recognizing our own feelings and those of others, motivating ourselves, and managing emotions well. 2. There are four main components of emotional intelligence: self-awareness, self-management, social awareness, and relationship management. 3. Effective leadership requires skills like empathy, adaptability, and persuasiveness that are aspects of emotional intelligence. Developing self-awareness, self-confidence, and trust are important for leaders.
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Ei attorney general texas slideshare
- 1. Emotional Intelligence Presented by: Kelly Alcorn, CT, CCP All copyrighted slides removed
- 2. Activity Form three teamsand complete the word search!
- 3. Why a WordSearch? • Communication skills • Listening skills • Organization skills • Cooperation
- 4. Emotional Intelligence Page1 Timeline 1960’s Harper’s Magazine 1980’s Howard Gardner’s Frames of Mind: The Theory or Multiple Intelligences 1995 Daniel Goleman’s Emotional Intelligence: Why It Can Matter More Than IQ 2012 Emotional Intelligence 2.0
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- 6. Today’s Workplace Page2 • What skills & abilities are needed to be successful here?
- 7. Take a Lookin the Mirror Page 2
- 8. Emotional Intelligence (EI)Page 4 What is it?
- 9. Emotional Intelligence (EI)Page 4 The capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships. Daniel Goleman “Working with Emotional Intelligence”
- 10. Let’s see whatmore Daniel has to share…. Lights, Camera…ACTION! http://ht.ly/anqmf
- 11. Emotional Intelligence 2.0 byTravis Bradberry, Jean Greaves and Patrick Lencioni
- 12. Key Characteristics ofEI Page 4 Personal Self Self Competence Awareness Management Social Relationship Social Awareness Management Competence
- 13. Personal Communication Styles Task Focus Thinker (I/T) Director (E/T) Passive Aggressive Slower Pace Faster Pace Indirect Direct Relater (I/F) Socializer (E/F) People Focused Relationship Focused
- 14. EQ Qualities ofLeaders • Empathy • Adaptability • Persuasiveness **Leaders know themselves.
- 15. Leaders • maintain emotionalbalance • listen • fact find • persuade • lead
- 16. Self-Confidence of Leader Thereis a quality of self-confidence a leader possesses that enlists trust from those they lead. The number one thing a leader needs to posses to be truly a leader is the trust of the team. A leader can ask for great contributions from a team only to the degree that there is credibility.
- 17. Credibility & Trustworthy Tobe deemed trustworthy, is an important characteristic of a person who possesses and exhibits EQ. Credibility is an incredibly hard leadership trait to possess. It cannot be taught. It must be learned and earned.
- 18. Beliefs Effect OurAssumptions • Ourselves • About others in the world • About how we expect things to be
- 19. Beliefs Are OurReality • how we think things are • what we think is true • what we expect as a likely consequence that will follow from our behavior **What we create through our thoughts is a belief system and that ultimately determines success in life.
- 20. Beliefs Can Be •Constructive or rational beliefs • Destructive or irrational beliefs Much of what we view as right or wrong, good or bad, is inherited from our family and our social group. Our belief system strongly influences our reactions to people and events in our lives.
- 21. Six Core Emotions 1.Anger 2. Fear 3. Disgust 4. Happiness 5. Sadness 6. Surprise
- 22. Expanded Dimensions ofEmotions Amusement Guilt Contempt Relief Contentment Satisfaction Embarrassment Sensory pleasure Excitement Shame Pride of achievement
- 23. Limbic System The limbic system: • The not-conscious part of the brain where all of your beliefs and habits are stored • Controls your feelings and heavily influences your behavior • Interprets sensory information and dispatches it to the cortex
- 24. Cortex The conscious centerof the brain that hears what you are thinking and can intellectually control behavior for processing. The limbic sets the emotional tone of the information before it reaches the cortex.
- 25. Rational / IrrationalBeliefs Rational beliefs: positive, constructive and adaptive Irrational beliefs: lead to negative emotions like anxiety, anger, and depression
- 26. Attitude Attitude is the mental state that you have while carrying out your actions. It is the way you view the world around you and choose to see it, either positively or negatively.
- 27. Ability Ability is the quality of being able to perform; a quality that permits or facilitates achievement or accomplishment. It is how highly skilled you are. Much of this is genetically predetermined in IQ or physical ability.
- 28. Motivation Motivation is the level at which you are able to find “a reason to act.” This is the internal drive that you find that enable you to exercise your abilities.
- 29. Motivation Comes fromWithin Motivation is an internal force that drives individuals to act to achieve a specific goal. Two people listen to the same inspirational audio -- one person is motivated to act, the other is not.
- 30. Motivation and Goals Weattain emotional intelligence by managing negative emotions and attaining our goals.
- 31. Maslow’s Hierarchy ofNeeds 1. Biological and Physiological Needs 2. Safety Needs 3. Belonginess and Love Needs 4. Esteem Needs 5. Cognitive Needs 6. Aesthetic Needs 7. Self-Actualization Needs 8. Transcendence Needs
- 32. The Law ofAttraction “Whatever we think about, we bring about.” The Law of Attraction is considered by many to be the most important law of all in explaining both success and failure.
- 33. Pessimism Such perceptions areassociated with: • high stress factor • a predisposition to depression • low self esteem • poor self confidence • wide variety of health risks
- 34. Pessimism Perceptions of helplessnessand poor coping were associated with the inability to attribute any real meaning or purpose to a problem situation.
- 35. Using Positive Illusion •Acknowledge the negative feelings respectfully as signposts of negative thinking • Focus your energies on a positive substitute • Use your creativity (imagination) to rehearse a more productive line of thinking • Dwell on the positives in your life
- 36. GOAL SETTING “The worldcares very little what a man or woman knows; it is what a man or woman is able to do that counts.” Booker T. Washington Goal Setting Gives Us Purpose! Self motivation + positive attitude = SUCCESS
- 37. Goal Setting IsA Powerful Way to Motivate People! “If you think you can do a thing or think you can't do a thing, you're right.” Henry Ford
- 38.
- 39. Tips for EstablishingRapport • Possessing a desire for a better relationship • Continuously learning about human behavior • Individualize interaction • Adjust your communication style to the other persons’ • Let them know you want to work with them effectively • Express your knowledge and understanding of them as a person • Be truthful • Establish trust
- 40. Establish Trust • Mirroring--reflectinganother person’s communication style back to them in a positive way. Mirror don’t mimic! • Self-awareness • Self-control • Motivation: desire to show empathy • Communication skills • Listening
- 41. Effective Communication Face-to-Face Telephone Body Language 55% 0% Tone 38% 87% Words 7% 13% Total 100% 100%
- 42. Listening Staying Focused iskeeping your full attention centered on the speaker. Capturing the Message is understanding, completely and accurately, the speaker’s message. Helping the Speaker involves paying attention and giving supportive feedback.
- 43. Body Language NONVERBAL BEHAVIOR INTERPRETATION Arms crossed on chest Defensive, cold or comfortable Fist clinched Angry, stressed Excessive blinking Lying Hands on hips Impatience Tapping or drumming fingers Impatience Pinching bridge of nose, eyes Negative evaluation closed Open palm Sincerity, openness
- 44. Body Language NONVERBAL BEHAVIOR INTERPRETATION Consistent eye contact Confident, honest Rubbing the eyes Doubt, disbelief Hand to cheek Evaluation, thinking Touching, slightly rubbing nose Rejection, doubt, lying Head resting in hand, eyes Boredom downcast Patting/playing with hair Lack of self-confidence, insecurity
- 45. Bonus Executive Intelligence What All Great Leaders Have By Justin Menkes www.HR.com
- 46. Bonus-Executive Intelligence Getting TasksDone: Ability to evaluate data Define problems & determine obstacles Deliver sensible solutions Working effectively with & through others Evaluating & adapting own behavior
- 47. Fun Homework Our friendsat The Office demonstrate EI http://ht.ly/ano5E
- 48. Remember: Progress Not Perfection Enjoy the Journey!!!