The document discusses the importance of developing behavioral emotional intelligence (EQ) as a means to improve individual performance and organizational effectiveness. It outlines key definitions, benefits, and practical strategies for enhancing leadership EQ, establishing the significant impact of emotional awareness on behavior and relationships. The content emphasizes that behavioral EQ can be learned and developed, making it essential for managing emotions and improving interpersonal dynamics in various professional settings.

1. Developing Behavioral EQ
Developing Behavioral EQ
Behavioral EQ, Putting Emotional Intelligence to Work, The Social Intelligence Company and TRACOM are registered
trademarks of he TRACOM Corporation. Developing Behavioral EQ, BEQ and Behavioral EQ Model are trademarks of Th
TRACOM Corporation.

2. Developing Behavioral EQ
TRACOM Overview
WHY
We believe that improving peoples’ understanding of
themselves and others makes the world a better place
HOW
Through research and experience we uncover the
hidden barriers to individuals achieving their maximum
potential and identify how to help overcome them
WHAT
We synthesize our discoveries into actionable learning
and resources that improve an individual's
performance in all parts of their lives

3. Social Intelligence for the Expert FacilitatorDeveloping Behavioral EQ

4. Today’s Speakers
• Dr. Casey Mulqueen
• Dr. Natalie Wolfson
• David Collins
Developing Behavioral EQ

5. • Part 1: Why Emotional Intelligence Matters
• Part 2: 7 Ways to Boost Leadership EQ
• Part 3: Your Questions
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Developing Behavioral EQ

6. Polling Question
Who has experience with Emotional Intelligence training?
My company provides EQ training
My company is considering providing EQ training
Not providing or considering EQ training
Previous
Not sure
Developing Behavioral EQ

7. Emotional intelligence:
• Ability to perceive and understand
one’s own emotions and the
emotions of others
• Having insight into oneself and
awareness and empathy for others
Behavioral intelligence:
• Ability to recognize the impact that
emotions have on one’s own behavior
and the behavior of others
• Ability to use this awareness to
manage personal behavior
and relationships
Definitions
Developing Behavioral EQ

8. • Emotional awareness ≠ outward behavior
• People notice and respond to behavior
• Behavior has the greatest impact on personal effectiveness
• The Behavioral EQ Model considers both emotional and
behavioral intelligence
Behavior: The Key Component
Developing Behavioral EQ

9. Why is Behavioral EQ Important?
Research shows:
• It distinguishes between star and average performers.
• It applies across cultures and occupations.
• Good managers are adept at controlling emotions, accepting
feedback and adjusting behavior.
• Manager Emotional Intelligence predicts employee
engagement and performance.
• Stocks of companies whose employees have high self-
awareness outperform those whose employees have low self-
awareness.
• It can be learned and developed!
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Developing Behavioral EQ

10. Group Exercise!
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Developing Behavioral EQ

11. Group Exercise
Janet has 55 apples. She finds another 95. How many
apples does Janet have in all?
Answer: 150
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Developing Behavioral EQ

12. Group Exercise
What is the sum of $8.22
and $12.33?
Answer: $20.55
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Developing Behavioral EQ

13. Group Exercise
A bat and ball cost $1.10.
The bat costs one dollar more than the ball.
How much does the ball cost?
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Answer: 10 cents
Developing Behavioral EQ

14. 15
Group Exercise
Developing Behavioral EQ

15. Brain Systems
Our brains have two “operating systems.”
• One is fast and looks for quick and easy solutions. It is
often irrational. It is often wrong. This
is our default operating system.
• The other is logical, slow, effortful, and cautious.
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Developing Behavioral EQ

16. What brought you here today?
What led you to participate in today’s webinar? Why is EQ of
interest to you?
Developing Behavioral EQ

17. 7 Ways to Boost Your Leadership EQ
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Developing Behavioral EQDeveloping Behavioral EQ

18. 1. Control Behavior by Understanding Emotions
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Developing Behavioral EQ

19. 2. Mentally rehearse
situations that set off
emotional triggers
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Developing Behavioral EQ

20. 3. Force your brain
into action by
solving a problem
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Developing Behavioral EQ

21. 4. Engage in healthy escapism
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Developing Behavioral EQ

22. 5. The send button is not your friend
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Developing Behavioral EQ

23. 6. Walk away from tense situations
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Developing Behavioral EQ

24. 7. Speak clearly and with decorum
in emotionally charged situations
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Developing Behavioral EQ

25. • Recognizing emotions is
hard
• People don’t understand the
impact of emotions on
others
• We overestimate that our
feelings are known by others
• Emotions are contagious –
for good or bad
• By changing behavior, we
influence our attitudes and
beliefs through neural
rewiring
“Ah Ha” Concepts
Developing Behavioral EQ

26. • Genetic disposition or
opportunity for development?
• Research clearly shows it can
be learned
• Need for practice and
reinforcement vs. EQ
vaccination
• EQ can be developed, but only
with a sincere desire to do so
Can Be Developed
Developing Behavioral EQ

27. In Summary
The research is clear:
• Behavioral EQ is the next generation
of Emotional Intelligence
• More targeted
• Easier to understand
• More actionable
• Behavioral EQ can improve both
individual and organizational
improvement
Developing Behavioral EQ

28. Follow-Up
• Behavioral EQ Whitepaper
• On-Demand Version
of Webinar
• Specific question
follow-up
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Developing Behavioral EQ

29. Questions
Developing Behavioral EQ Behavioral EQ, Putting Emotional Intelligence to Work, The Social Intelligence Company and TRACOM are registered
trademarks of he TRACOM Corporation. Developing Behavioral EQ, BEQ and Behavioral EQ Model are trademarks of Th
TRACOM Corporation.