The document discusses various components of communication skills, including verbal communication, non-verbal communication, paralinguistics, expressions, hand-eye movements, and active listening skills. It covers topics like opening communication, questioning techniques, reflection, and aspects of effective speaking. Non-verbal communication components include body language, posture, eye contact, personal space, facial expressions, and physiological changes. Positive and negative body language is also addressed.
Effective communication is all about conveying your messages to other people clearly and unambiguously. It's also about receiving information that others are sending to you, with as little distortion as possible.
Doing this involves effort from both the sender of the message and the receiver. And it's a process that can be fraught with error, with messages muddled by the sender, or misinterpreted by the recipient. When this isn't detected, it can cause tremendous confusion, wasted effort and missed opportunity.
Effective communication is all about conveying your messages to other people clearly and unambiguously. It's also about receiving information that others are sending to you, with as little distortion as possible.
Doing this involves effort from both the sender of the message and the receiver. And it's a process that can be fraught with error, with messages muddled by the sender, or misinterpreted by the recipient. When this isn't detected, it can cause tremendous confusion, wasted effort and missed opportunity.
Social media and the communication profession eacd en univ of st. gallenMarketingfacts
Social media and the communication profession eacd en univ of st. gallen
Source: http://www.eacd-online.eu/_files/news/eacd_1296806141_4d4bb0fd63614.pdf
via:
http://www.molblog.nl/bericht/onderzoek-social-mediagebruik-onder-communicatieprofessionals/
Social media and the communication profession eacd en univ of st. gallenMarketingfacts
Social media and the communication profession eacd en univ of st. gallen
Source: http://www.eacd-online.eu/_files/news/eacd_1296806141_4d4bb0fd63614.pdf
via:
http://www.molblog.nl/bericht/onderzoek-social-mediagebruik-onder-communicatieprofessionals/
Social media accounts for twenty-seven percent of all time spent online, so to say that they are an effective marketing resource would be an understatement. Furthermore, pictures obtain far more interaction than posts with simple text. The combination of these two resources make Pinterest and Instagram valuable assets to real estate professionals to connect with consumers. Erica Campbell, real estate social media extraordinaire, explains the best practices of using these social sites for growing your business in this NAR 2013 Presentation.
Based on one of Pam's blogs; the Bog Standard New Rules of Communication. Find 10 tips to improve the way you connect with people through your communication style. Great for the boss or anyone who wants to break through the clutter and better connect with people.
For startups, storytelling is crucial because it lets them clearly articulate what they do and why potential customers should be interested. It also differentiates them from rivals.
10 Steps for Putting Social Media Strategy into ActionJim HAYSOM
10 Steps for Putting Social Media Strategy into Action
This presentation provides 10 steps for putting social media strategy into action, that brands, businesses and retailers can take-away and readily implement on return to their businesses.
From content to engagement, most car retailers would benefit from further improving their social media strategy. Auto Trader highlights automotive retail social media examples and explains how one particular dealer, quite simply, hit the nail on the head.
These slides were presented at SAScon 2014 (Search, Analytics, Social Media) Conference on the 6 June 2014 by Jim Haysom, Business Development Director, Auto Trader and Ian Pollard, Senior Digital Strategy & Solutions Manager, Auto Trader. Auto Trader specialises in digital marketing solutions for the automotive industry.
Follow Jim Haysom on Twitter @jimhaysom
Follow Ian Pollard on Twitter @ian_pollard
Sharability, Conversation, Interactivity...these are just a few of the characteristics of good YouTube creative. Read through all 10, and look up the examples referenced in support of each, to understand what works on the world's largest video platform.
Visual Social Media Marketing -- Harnessing Images, Instagram, Infographics a...Krista Neher
Krista Neher (www.KristaNeher.com) author of Visual Social Media Marketing (www.VisualSocialMediaMarketing.com) shares this presentation how how visuals can enhance marketing for businesses.
Discover how Pinterest, Instagram, Infographics and Images can transform your business online.
Tell your brand story (visually) using Social MediaIdeas Collide Inc
"Brands will need to experiment with just about any form of digital, VISUAL storytelling as the competition for attention time only gets fiercer." Ideas Collide's Matthew Clyde explains how to stand out to the crowd at Phoenix Startup Week.
Web 4.0 is on its way, don't miss the flight and join while it's still time. Now is the unique occasion to be an early adopter for the most ground-breaking disruptive innovation from the last 20 years.
Slide ini adalah bahan presentasi untuk mengisi seminar di STMIK Nusa Mandiri. Membahas tentang bagaimana memanfaatkan sosial media agar menjadi lebih produktif dan mendukung aktifitas.
10 Steps to Create a Winning Social Media StrategyRebekah Radice
The competition for attention is fierce. How to create an integrated social media strategy that keeps you focused on your business objectives.
10 steps to create a winning social media strategy!
Effective communication & presentationNirooj Fidin
Some tips and tricks on how to give a presentation and communicate effectively. If you like it and find it helpful, please share. Also, comment below and let me know your thoughts.
communication depends on correct non-verbals. the presentation highlights how a person can make best use of non-verbals for a better and successful communication in English
The face tells a lot about feelings. When you speak, more than any other part of the body, your face will communicate most clearly your attitudes, feelings and emotions.
The lecture describes the definition of sepsis, infection, basteremia and how it leads to spetic shock and a general managent guidelines - for King Edward Medical Unviversity, Lahore
ARTIFICIAL INTELLIGENCE IN HEALTHCARE.pdfAnujkumaranit
Artificial intelligence (AI) refers to the simulation of human intelligence processes by machines, especially computer systems. It encompasses tasks such as learning, reasoning, problem-solving, perception, and language understanding. AI technologies are revolutionizing various fields, from healthcare to finance, by enabling machines to perform tasks that typically require human intelligence.
MANAGEMENT OF ATRIOVENTRICULAR CONDUCTION BLOCK.pdfJim Jacob Roy
Cardiac conduction defects can occur due to various causes.
Atrioventricular conduction blocks ( AV blocks ) are classified into 3 types.
This document describes the acute management of AV block.
Pulmonary Thromboembolism - etilogy, types, medical- Surgical and nursing man...VarunMahajani
Disruption of blood supply to lung alveoli due to blockage of one or more pulmonary blood vessels is called as Pulmonary thromboembolism. In this presentation we will discuss its causes, types and its management in depth.
TEST BANK for Operations Management, 14th Edition by William J. Stevenson, Ve...kevinkariuki227
TEST BANK for Operations Management, 14th Edition by William J. Stevenson, Verified Chapters 1 - 19, Complete Newest Version.pdf
TEST BANK for Operations Management, 14th Edition by William J. Stevenson, Verified Chapters 1 - 19, Complete Newest Version.pdf
These lecture slides, by Dr Sidra Arshad, offer a quick overview of physiological basis of a normal electrocardiogram.
Learning objectives:
1. Define an electrocardiogram (ECG) and electrocardiography
2. Describe how dipoles generated by the heart produce the waveforms of the ECG
3. Describe the components of a normal electrocardiogram of a typical bipolar leads (limb II)
4. Differentiate between intervals and segments
5. Enlist some common indications for obtaining an ECG
Study Resources:
1. Chapter 11, Guyton and Hall Textbook of Medical Physiology, 14th edition
2. Chapter 9, Human Physiology - From Cells to Systems, Lauralee Sherwood, 9th edition
3. Chapter 29, Ganong’s Review of Medical Physiology, 26th edition
4. Electrocardiogram, StatPearls - https://www.ncbi.nlm.nih.gov/books/NBK549803/
5. ECG in Medical Practice by ABM Abdullah, 4th edition
6. ECG Basics, http://www.nataliescasebook.com/tag/e-c-g-basics
Ozempic: Preoperative Management of Patients on GLP-1 Receptor Agonists Saeid Safari
Preoperative Management of Patients on GLP-1 Receptor Agonists like Ozempic and Semiglutide
ASA GUIDELINE
NYSORA Guideline
2 Case Reports of Gastric Ultrasound
Title: Sense of Smell
Presenter: Dr. Faiza, Assistant Professor of Physiology
Qualifications:
MBBS (Best Graduate, AIMC Lahore)
FCPS Physiology
ICMT, CHPE, DHPE (STMU)
MPH (GC University, Faisalabad)
MBA (Virtual University of Pakistan)
Learning Objectives:
Describe the primary categories of smells and the concept of odor blindness.
Explain the structure and location of the olfactory membrane and mucosa, including the types and roles of cells involved in olfaction.
Describe the pathway and mechanisms of olfactory signal transmission from the olfactory receptors to the brain.
Illustrate the biochemical cascade triggered by odorant binding to olfactory receptors, including the role of G-proteins and second messengers in generating an action potential.
Identify different types of olfactory disorders such as anosmia, hyposmia, hyperosmia, and dysosmia, including their potential causes.
Key Topics:
Olfactory Genes:
3% of the human genome accounts for olfactory genes.
400 genes for odorant receptors.
Olfactory Membrane:
Located in the superior part of the nasal cavity.
Medially: Folds downward along the superior septum.
Laterally: Folds over the superior turbinate and upper surface of the middle turbinate.
Total surface area: 5-10 square centimeters.
Olfactory Mucosa:
Olfactory Cells: Bipolar nerve cells derived from the CNS (100 million), with 4-25 olfactory cilia per cell.
Sustentacular Cells: Produce mucus and maintain ionic and molecular environment.
Basal Cells: Replace worn-out olfactory cells with an average lifespan of 1-2 months.
Bowman’s Gland: Secretes mucus.
Stimulation of Olfactory Cells:
Odorant dissolves in mucus and attaches to receptors on olfactory cilia.
Involves a cascade effect through G-proteins and second messengers, leading to depolarization and action potential generation in the olfactory nerve.
Quality of a Good Odorant:
Small (3-20 Carbon atoms), volatile, water-soluble, and lipid-soluble.
Facilitated by odorant-binding proteins in mucus.
Membrane Potential and Action Potential:
Resting membrane potential: -55mV.
Action potential frequency in the olfactory nerve increases with odorant strength.
Adaptation Towards the Sense of Smell:
Rapid adaptation within the first second, with further slow adaptation.
Psychological adaptation greater than receptor adaptation, involving feedback inhibition from the central nervous system.
Primary Sensations of Smell:
Camphoraceous, Musky, Floral, Pepperminty, Ethereal, Pungent, Putrid.
Odor Detection Threshold:
Examples: Hydrogen sulfide (0.0005 ppm), Methyl-mercaptan (0.002 ppm).
Some toxic substances are odorless at lethal concentrations.
Characteristics of Smell:
Odor blindness for single substances due to lack of appropriate receptor protein.
Behavioral and emotional influences of smell.
Transmission of Olfactory Signals:
From olfactory cells to glomeruli in the olfactory bulb, involving lateral inhibition.
Primitive, less old, and new olfactory systems with different path
Flu Vaccine Alert in Bangalore Karnatakaaddon Scans
As flu season approaches, health officials in Bangalore, Karnataka, are urging residents to get their flu vaccinations. The seasonal flu, while common, can lead to severe health complications, particularly for vulnerable populations such as young children, the elderly, and those with underlying health conditions.
Dr. Vidisha Kumari, a leading epidemiologist in Bangalore, emphasizes the importance of getting vaccinated. "The flu vaccine is our best defense against the influenza virus. It not only protects individuals but also helps prevent the spread of the virus in our communities," he says.
This year, the flu season is expected to coincide with a potential increase in other respiratory illnesses. The Karnataka Health Department has launched an awareness campaign highlighting the significance of flu vaccinations. They have set up multiple vaccination centers across Bangalore, making it convenient for residents to receive their shots.
To encourage widespread vaccination, the government is also collaborating with local schools, workplaces, and community centers to facilitate vaccination drives. Special attention is being given to ensuring that the vaccine is accessible to all, including marginalized communities who may have limited access to healthcare.
Residents are reminded that the flu vaccine is safe and effective. Common side effects are mild and may include soreness at the injection site, mild fever, or muscle aches. These side effects are generally short-lived and far less severe than the flu itself.
Healthcare providers are also stressing the importance of continuing COVID-19 precautions. Wearing masks, practicing good hand hygiene, and maintaining social distancing are still crucial, especially in crowded places.
Protect yourself and your loved ones by getting vaccinated. Together, we can help keep Bangalore healthy and safe this flu season. For more information on vaccination centers and schedules, residents can visit the Karnataka Health Department’s official website or follow their social media pages.
Stay informed, stay safe, and get your flu shot today!
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9. FiveRules of Conversation
Conversation is a Two-Way Street
Be Friendly and Polite
Build rapport –be nice – Don’t say you looked bored no matter what
Find a common ground
Be interested – you will become interesting
10. FiveRules of Conversation
Conversation is a Two-Way Street
Be Friendly and Polite
Build rapport –be nice – Don’t say you looked bored no matter what
Find a common ground
Be interested – you will
become interesting
17. Gibb’s Cycle of Reflection .
• What was the whole event ?
• What was good about it ?
• What was bad about it ?
• What can be the possible solutions?
18. Verbal communication
• Opening Communication
• Reinforcements
• Questioning
• Effective listening
• Reflection
• Closing
19. Aspects of Effective Speaking
• Accents
• Effect of Breath
• Quality of Voice
• Volume
• Clarity
• Variety
• Pace
• Volume
• Pitch- inflection – emphasis
• Pauses
20. Non-verbal communication consists of a complete package
of
expressions,
hand and eye movements,
postures,
and gestures
which should be interpreted along with speech (verbal
communication).
21. Non – verbal communications
•Body Movements (Kinesics), for example, hand gestures or nodding or shaking the head;
•Posture, or how you stand or sit, whether your arms are crossed.
•Eye Contact, Determines the level of trust and trustworthiness;
•Para-language, pitch, tone, and speed of speaking;
•Closeness or Personal Space (Proxemics), which determines the level of intimacy;
•Facial Expressions, including smiling, frowning and even blinking; and
•Physiological Changes, for example, sweating or blinking more when nervous.
22. Non – verbal communications
•Body Movements (Kinesics), for example, hand gestures or nodding or shaking the head;
•Posture, or how you stand or sit, whether your arms are crossed.
•Eye Contact, Determines the level of trust and trustworthiness;
•Para-language, pitch, tone, and speed of speaking;
•Closeness or Personal Space (Proxemics), which determines the level of intimacy;
•Facial Expressions, including smiling, frowning and even blinking; and
•Physiological Changes, for example, sweating or blinking more when nervous.
23. Non – verbal communications
•Body Movements (Kinesics), for example, hand gestures or nodding or shaking the head;
•Posture, or how you stand or sit, whether your arms are crossed.
•Eye Contact, Determines the level of trust and trustworthiness;
•Para-language, pitch, tone, and speed of speaking;
•Closeness or Personal Space (Proxemics), which determines the level of intimacy;
•Facial Expressions, including smiling, frowning and even blinking; and
•Physiological Changes, for example, sweating or blinking more when nervous.
24. Non – verbal communications
•Body Movements (Kinesics), for example, hand gestures or nodding or shaking the head;
•Posture, or how you stand or sit, whether your arms are crossed.
•Eye Contact, Determines the level of trust and trustworthiness;
•Para-language, pitch, tone, and speed of speaking;
•Closeness or Personal Space (Proxemics), which determines the level of intimacy;
•Facial Expressions, including smiling, frowning and even blinking; and
•Physiological Changes, for example, sweating or blinking more when nervous.
25. Non – verbal communications
•Body Movements (Kinesics), for example, hand gestures or nodding or shaking the head;
•Posture, or how you stand or sit, whether your arms are crossed.
•Eye Contact, Determines the level of trust and trustworthiness;
•Para-language, pitch, tone, and speed of speaking;
•Closeness or Personal Space (Proxemics), which determines the level of intimacy;
•Facial Expressions, including smiling, frowning and even blinking; and
•Physiological Changes, for example, sweating or blinking more when nervous.
26. Proxemics
• The Four Main Categories of Proxemics
• Intimate Distance (touching to 45cm)
• Personal Distance (45cm to 1.2m)
• Social Distance (1.2m to 3.6m)
• Public Distance (3.7m to 4.5m)
27. Non – verbal communications
•Body Movements (Kinesics), for example, hand gestures or nodding or shaking the head;
•Posture, or how you stand or sit, whether your arms are crossed.
•Eye Contact, Determines the level of trust and trustworthiness;
•Para-language, pitch, tone, and speed of speaking;
•Closeness or Personal Space (Proxemics), which determines the level of intimacy;
•Facial Expressions, including smiling, frowning and even blinking; and
•Physiological Changes, for example, sweating or blinking more when nervous.
28. Non – verbal communications
•Body Movements (Kinesics), for example, hand gestures or nodding or shaking the head;
•Posture, or how you stand or sit, whether your arms are crossed.
•Eye Contact, Determines the level of trust and trustworthiness;
•Para-language, pitch, tone, and speed of speaking;
•Closeness or Personal Space (Proxemics), which determines the level of intimacy;
•Facial Expressions, including smiling, frowning and even blinking; and
•Physiological Changes, for example, sweating or blinking more when nervous.
29. Body posture - positive
• Maintaining eye contact
• Smiling (if appropriate) but especially as a greeting and when parting.
• Sitting squarely on a chair, leaning slightly forward
• Nodding in agreement.
• A firm handshake.
• Presenting a calm exterior.
• Looking interested.
30. Negative body language includes:
• Not looking at a person when
speaking.
• Tapping a foot, fingers etc.
• Rocking backwards and
forwards.
• Continually clearing your throat.
• Fiddling with hair, ear lobes,
jewellery, jacket, glasses, etc.
• Picking at fingers or finger nails.
• Yawning.
• Repeatedly looking at your
watch or a clock in the room.
• Standing too close to others.
• Inattention to a person who is
speaking
• Scratching.
These four distnces are associated with the four main types of relationship - intimate, personal, social and public.
Each of the distances are divided into two, giving a close phase and a far phase, thus making eight divisions in all. It is worth noting that these distances are considered the norm in Western Society:
Intimate Distance: Ranges from close contact (touching) to the 'far' phase of 15-45cm. In British society, it tends to be seen as an inappropriate distance for public behaviour and, as mentioned above, entering the intimate space of another person with whom you do not have a close relationship can be extremely disturbing.
Personal Distance: The 'far' phase of personal distance is considered to be the most appropriate for people holding a conversation. At this distance it is easy to see the other person's expressions and eye movements, as well as their overall body language. Handshaking can occur within the bounds of personal distance.
Social Distance: This is the normal distance for impersonal business, for example working together in the same room or during social gatherings. Seating is also important; communication is far more likely to be considered as a formal relationship if the interaction is carried out across a desk. In addition, if the seating arrangements are such that one person appears to look down on another, an effect of domination may be created. At a social distance, speech needs to be louder and eye contact remains essential to communication, otherwise feedback will be reduced and the interaction may end.
Public Distance: Teachers and public speakers address groups at a public distance. At such distances exaggerated non-verbal communication is necessary for communication to be effective. Since subtle facial expressions are lost at this distance so clear hand gestures are often used as a substitute. Larger head movements are also typical of an experienced public speaker who is aware of changes in the way body language is perceived at longer distances.
Understanding these distances allows us to approach others in non-threatening and appropriate ways. People can begin to understand how others feel about them, how they view the relationship and, if appropriate, adjust their behaviour accordingly.