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EffectiveCommunicationSkillsWithout effective communicationyou can’t lead…….
What is communication?Communication is the art of transmittingInformationIdeasAttitudesfrom one person to another. Communicationis the process of meaningful interaction.
What are the channels used for communication?ListeningSpeakingSmellingSeeingTouchingTastingWriting
Why dowe communicate? To change the behavior
 To get action
 To ensure understanding
 To persuade
 To get and give informationWhat are the most common ways we communicate?BodylanguageVisual ImagesSpeakingWritingspoken wordwritten word
What is communication process?senderReceiverBarriers to communication Noise
 Inappropriate medium
 Assumptions
 Emotions
 Language differences
 Poor listening skills
 DistractionsHearing Vs ListeningListening Hearing Physical process, natural,passive Physical process as well asmental  process, active,learned process, a skillListening is hard.  Listening to others is an elegant art
Good listening reflects courtesy and good manners
Listening carefully to the instructions of superiors improvecompetence and performance The result of poor listening skill could be disastrous in business Good listening skill can improve social relations and conversations.
 Listening is a positive activity rather than a passive or negative activity
Communication involves  3 components Verbal Messages     the word we choose Para verbal Messages     how we say the words Nonverbal Messages     our body movements
How it worksThere are three major components in human face to face communication which areBody languageVoice tonalitywordsAccording to research
Types of communicationBased on the channels used for communicating, the process of communication can be broadly classified asVerbal communication (oral, written, email)Non verbal communication (expression, expressive behavior, body language)
Verbal communicationVerbal communication is further divided into written and oral communication.Oral: the oral communication refers to spoken words inthe communication process. Spoken conversations or dialogs are influenced by voice modulation, pitch, volume and even the speed and clarity of speaking.Written: All the things which are communicated by writing. Effectiveness of written communication depends on the style of writing, vocabulary used, grammar, clarity and precision of language.
The person who makes eye contact open the flow of communication and conveyinterestconcernwarmthcredibility

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Communication

  • 2. What is communication?Communication is the art of transmittingInformationIdeasAttitudesfrom one person to another. Communicationis the process of meaningful interaction.
  • 3. What are the channels used for communication?ListeningSpeakingSmellingSeeingTouchingTastingWriting
  • 4. Why dowe communicate? To change the behavior
  • 5. To get action
  • 6. To ensure understanding
  • 8. To get and give informationWhat are the most common ways we communicate?BodylanguageVisual ImagesSpeakingWritingspoken wordwritten word
  • 9. What is communication process?senderReceiverBarriers to communication Noise
  • 15. DistractionsHearing Vs ListeningListening Hearing Physical process, natural,passive Physical process as well asmental process, active,learned process, a skillListening is hard. Listening to others is an elegant art
  • 16. Good listening reflects courtesy and good manners
  • 17. Listening carefully to the instructions of superiors improvecompetence and performance The result of poor listening skill could be disastrous in business Good listening skill can improve social relations and conversations.
  • 18. Listening is a positive activity rather than a passive or negative activity
  • 19. Communication involves 3 components Verbal Messages the word we choose Para verbal Messages how we say the words Nonverbal Messages our body movements
  • 20. How it worksThere are three major components in human face to face communication which areBody languageVoice tonalitywordsAccording to research
  • 21. Types of communicationBased on the channels used for communicating, the process of communication can be broadly classified asVerbal communication (oral, written, email)Non verbal communication (expression, expressive behavior, body language)
  • 22. Verbal communicationVerbal communication is further divided into written and oral communication.Oral: the oral communication refers to spoken words inthe communication process. Spoken conversations or dialogs are influenced by voice modulation, pitch, volume and even the speed and clarity of speaking.Written: All the things which are communicated by writing. Effectiveness of written communication depends on the style of writing, vocabulary used, grammar, clarity and precision of language.
  • 23. The person who makes eye contact open the flow of communication and conveyinterestconcernwarmthcredibility
  • 24. Facial ExpressionsThere are six categories of facial expressions, happiness,sadness, anger, disgust, surprise, fear.You have 80 muscles in the face that can create morethan 7000 facial expressions. The facial muscles produce the varying facial expressionsthat convey information about emotions, mood, and ideas.
  • 25. What is the face youshow?Smiling is a powerful cue that transmits;HappinessFriendlinessWarmthLikingAffiliation
  • 27. GestureIf you fail togesture whilespeaking, youmay be perceived asboring, stiffand unanimated.
  • 28. Gestures are a form of nonverbal communication in which visiblebodily actions are used to communicate a particular messages, eitherin place of speech or together and in parallel with spoken words.Gestures include movement of the hand, face, or other parts of body.
  • 29. Posture and Body OrientationYou communicate numerous messages by the way you walk, talk, stand and sit.
  • 30. اپنے معاشرے پرنظر ڈالیے کیا آپ محسوس نہیں کرتے کہہمارا ماحول بہت خوبصورت ہوسکتا ہے اگر ہم اسے زیادہ صاف ستھرا رکھیں۔کچرا وہیں ڈالیں جو اُس کی مناسب جگہ ہے۔ہمدیکھتے ہیں کہ لوگ کچرے کےڈبے استعمال کرنے کے حوالےسے بہت غیر ذمہ دارہیں۔ہممسلمان ہیں اور تہارت سب سے پہلا سبق ہے۔ براے مہربانی کچرا دان استعمال کریں۔
  • 31. Essentials of CommunicationDos Always think ahead what your going to say
  • 32. Use simple words and phrases that are understand by every body
  • 33. Increase your knowledge on all subjects your required to speak
  • 34. Speak clearly and audibly
  • 35. Check twice with the listener whether you have been understoodaccurately or not In case of interruption, always do a little recap of what has been already said Always pay undivided attention to the speaker while listening
  • 36. While listening always make notes of important points
  • 37. Always ask for clarification if you have failed to grasp other’s point of view Repeat what the speaker said to check whether you have understand accurately.
  • 38. Essentials of CommunicationDon’ts Do not instantly react and mutter something in anger
  • 39. Do not use technical terms and terminologies not understood bymajority of people Do not speak too fast or too slow
  • 40. Do not speak in inaudible surroundings, as you won’t be heard
  • 41. Do not assume that every body understands you
  • 42. While listening do not glance here and there as it might distractthe speaker Do not interrupt the speaker
  • 43. Do not jump to the conclusion that you have understood every thing
  • 44. Effective communicationIt is two wayIt involves active learningIt reflects the accountability of speaker and listenerIt utilizes feedbackIt is free of stressIt is clear