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3 Steps To Effectively Communicating
The document discusses the importance of effective communication in enhancing efficiency and effectiveness. It outlines three key steps to communicate effectively: listening actively, building rapport through non-verbal cues, and carefully choosing words to convey messages. The emphasis is on understanding the audience and using relatable language to ensure clarity and engagement.
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3 Steps To Effectively Communicating
- 1. Improving Communication AlanGillies-L2LGroup Copyright © 2009, L2LGroup, All rights reserved.
- 2. Effective Communication is crucial to all our roles
- 3. Improving communication will make you more Effective and Efficient
- 4. Communicating effectively isa Challenge
- 5. Your message hasto be Understood
- 6. 3 Steps to Communicate Effectively
- 7. Step 1 Listen don’t Hear
- 8. Step 1 Listen don’t Hear
- 9. Communication is Two Way
- 10. Active Listening is necessary for two way communication
- 11. Barriers to Listening
- 12. Understand what is being said
- 13. Seek Clarity
- 14. Don’t Assume
- 15. Replay what you heard
- 16. Don’t focus on your Response
- 17. Once you understanda Response will Follow
- 18. Active listening demands 100% attention
- 19. Active Listening will send the Right Signals
- 20. Step2 Build Rapport
- 21. Be in Sync
- 22.
- 23.
- 24. Understand their Map of the World
- 25. Be aware of Verbal and Non verbal Communication
- 26.
- 27.
- 28.
- 29.
- 30. Body Language is crucial
- 31. Effectiveness 93% Non Verbal Cues Source: Study UCLA California
- 32. Impact 7% Words Source: Study UCLA California
- 33. Impact 38% Voice Quality Source: Study UCLA California
- 34. Impact 55% Non Verbal Source: Study UCLA California
- 35. Listen with your eyes
- 36.
- 37. Step 3 ChooseWords Carefully
- 38. Send yourmessage
- 39. Remember their MAP
- 40. Use their Language
- 41. Say only whatyou Need to say
- 42. Use Scenarios and Stories
- 43. Metaphors and Analogies are very powerful
- 44. Connect Emotionally and Rationally
- 45. Use Props or Visuals if appropriate
- 46. Respond Straightforwardly to questions
- 47. Check Understanding
- 48. Avoid Technical Language
- 49. Avoid Ambiguity
- 50. ? Do YouHave Any Questions ? ? ? Contact : Alan Gillies Tel : 0844 873 3170 Mobile : 07787 506697 Email : info@L2LGroup.com Web: www.L2LGroup.com Copyright © 2009, L2LGroup, All rights reserved
Editor's Notes
- #2 Alan Gillies spent 16 years in the Pharmaceutical Industry working in the UK and Internationally. He held a number of Senior Positions and roles some of which he had responsibility for in excess of 250 Staff. He is a qualified Master Practitioner of NLP certified by the Society of NLP set up by Dr Richard Bandler one of the founders of Neuro Linguistic Programming. His company L2LGroup provide Consulting, Training and Coaching Services on a wide variety of topics such as Marketing, Business Planning, Communication and Negotiation Skills to many sectors including Pharmaceutical Companies and Healthcare Providers. Alan also works as a Coach and Mentor to SME Owners and Entrepreneurs as well as providing support on a voluntary basis to assist young business owners via his involvement with the Princes Scottish Youth Business Trust.