This document discusses non-verbal communication and its importance. It covers various categories of non-verbal communication including signs, symbols, body language, gestures, postures, facial expressions, paralanguage, proxemics, haptics, and olfactics. Effective non-verbal communication is important for managers to function as effective team leaders since team members express attitudes and feelings through non-verbal cues. Guidelines are provided for using non-verbal communication successfully, such as making eye contact, using open gestures, and avoiding excessive movements.

1. A Small Class Exercise

2. So What Does This Mean?
• Can I help!
• Trust me!
• You’re in
good hands!
• Helping Hand

3. So What Does This Mean?
• Dejected
• Disappointed
• Lost it.

4. So What Does This Mean?
• Now just stop
that!
• Get out of
here!
• Defensive
• Oppositional

5. So What Does This Mean?
• So tell me
more!
• Open
• Accepting
• Welcoming

6. Non Verbal Communication

7. Have you ever heard
anyone say, "His actions
spoke so loudly I couldn't
hear what he said?"

8. Non-verbal communication includes facial
expressions, eye contact, tone of voice, body
posture and motions, volume, word choice &
syntax and positioning within groups. It may also
include the way we wear our clothes or the silence
we keep.

9. Categories
The different
categories covered
are:
 Signs
 Symbols
 Physical aspects

10. Signs
Sometimes considered symbolic by the
receivers
 Smile- A symbol of happiness
 Cry –A symbol of sadness and sometimes
happiness
 Frown-A symbol of displeasure

11. Symbols
Subset of signs ,with
great meaning
and depth.
 Religious and
cultural symbols
 Patriotic Symbols
 Humanitarian
Symbols

12. • Symbolic-Use of religious, status, or ego-building
symbols.
• Includes jewellery, tatoos, cars, clothing and other
things to communicate social status, financial means,
influence or religion.

13. Clothing and Accessories
• Good Taste
• Color design cut
and fitting
• Avoid pattern
clothing
• Careful selection of
accessories
• Comfortably and
gracefully carried

14. Kinesicsgghg
• KINESICS
Body language or kinesics
 Body Language
 Gestures
 Postures
 Facial Expressions
 Eye Contact
r kinesics :
• - Body Movement.

15. Body Language
•changes that occur
in the body position
and movements that
show what the
person is feeling or
thinking
•Much of it is
involuntary and
unconscious
• powerful impact on
others

16. Gestures
Non-vocal bodily movement intended to
express meaninG
Maybe articulated with the hands, arms or
body and also includes movements of the
head , face and eyes
Gestures are of two types
 Positive gestures and
 Negative Gestures

17. Gestures
Positive Gestures
• Open Palms
• Eye-to-eye confrontation
• Smile
• Equal Handshake
Negative Gestures
 The “Dog Call”
It’s a method of
communication considered
worthy only to use on dogs

18. Gestures
Gestures play a very
important role in
conveying thoughts
or messages like
Winston Churchill’s
famous V (signifying
victory)soon after
World War I.

19. Postures
•Way we hold ourselves,
the way we stand or sit
•Indicates something about
feelings or thoughts ,
attitudes and health.
•Graceful postures is a
great asset in any business.

20. Facial Expressions
• Face is the index
of Mind
• The eyes, the
lips and the
muscles express
many feelings
• It can also be
deceived by
manipulation

21. oOlfactics
• Study of the
influence of smell
on communication
behavior
• Various odor and
fragrances convey
the emotions of the
sender and affect
the reaction of the
receiver.

22. Haptics
 It refers to the sense of
touch
 Touching people can
communicate friendship ,
love , approval , hatred
and anger
 A kiss on the cheek , a
pat on the shoulder , and
slap on the back is
prompted by various
emotions

23. Haptics
 Culturally determined and each culture
has a clear concept of what parts of the
body one may not touch
 For eg.----- In Western culture handshake
is common even for strangers , hugs ,
kisses for those of opposite genders or of
family on an increasingly more intimate
basis
-----Africans touch on greeting but
are annoyed if touched on the head.

24. Paralanguage
The non verbal aspects of the spoken word
It includes
• Voice – Tone , Volume and Pitch
• Speed – rapid speech indicates
excitement
We increase the speed of speaking to tell an
interesting story and reduce speed to
explain a difficult idea.

25. Proxemics
 The non verbal study of
time and space
 Different for people of
different descent
 Takes into account body
spacing and postures as
involuntary reactions to
sensory fluctuations

26. Importance Of Non Verbal
Communication To Managers
 To function
effectively as a
team leader
 Team members
project attitudes
and feelings
through non verbal
communication

27. The Importance Of Nonverbal
Communication
 Strengthens or weakens verbal
communication
 Provides Cues
 Clarifies
 Creates culture
 Adds depth

28. Guidelines for success
 Make steady eye contact
 Don’t move your head too much
 Avoid looking down
 Don’t smile too much
 Use open gestures
 Don’t rush
 Don’t touch your face while talking

29. Thank You

30. LEENA SINGBAL 34
NIDHI DEDHIA 05
NIDHI BAVISHI 02
SAISHRADDHA UCHIL 37
ALITTA

31. Reference Material
• Business Communication
Urmila Rai
• Effective Business Communication
Murphy
• The Power Of Nonverbal Communication
Henry Calero