Effective Communication Skills

Objectives ,[object Object],[object Object],[object Object],[object Object]

What are the most common ways we communicate? Spoken Word Written Word Visual Images Body Language

What is Communication? ,[object Object],Communication is not a mysterious process. It takes place when the ideas from your mind are transferred to another’s and arrive intact, complete, and coherent.

The Communication Process SENDER (encodes) RECEIVER (decodes) Barrier Barrier Medium Feedback/Response

Types of Communication ,[object Object],[object Object],[object Object]

Components of Communication Verbal Communication Vocal communication Non-verbal communication

Features of Effective Communication ,[object Object],[object Object],[object Object],[object Object],[object Object]

Benefits of effective communication ,[object Object],[object Object],[object Object],[object Object],[object Object]

Barriers to communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Hearing Vs Listening ,[object Object],[object Object],[object Object],[object Object],Listening is hard. You must choose to participate in the process of listening.

Active Listening ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],Improving Verbal Communication-Tips

Improving Body Language - Tips ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

… in the new global and diverse workplace requires excellent communication skills! Success for YOU…

Effective Communication Skills

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Effective Communication Skills