4. Types Of CommunicationTypes Of Communication
VerbalVerbal
CommunicationCommunication
Non-VerbalNon-Verbal
CommunicationCommunication
5. Importance Of CommunicationImportance Of Communication
In BusinessIn Business
Effective communication helps usEffective communication helps us
better understand a person orbetter understand a person or
situation, enables us to resolvesituation, enables us to resolve
differences, build trust and respect,differences, build trust and respect,
and create environments whereand create environments where
creative ideas, problem solving,creative ideas, problem solving,
affection, and caring can flourish.affection, and caring can flourish.
6. EFFECTIVEEFFECTIVE
COMMUNICATIONCOMMUNICATION
Effective communication combinesEffective communication combines
a set of skills including nonverbala set of skills including nonverbal
communication, attentive listening,communication, attentive listening,
the ability to manage stress in thethe ability to manage stress in the
moment, and the capacity tomoment, and the capacity to
recognize and understand yourrecognize and understand your
own emotions and those of theown emotions and those of the
person you’re communicating with.person you’re communicating with.
8. ListeningListening
It is one of the most important aspectIt is one of the most important aspect
of effective communication. It meansof effective communication. It means
not just understanding the words ornot just understanding the words or
information being communicate butinformation being communicate but
also understand how the speakeralso understand how the speaker
feels when they are communicating.feels when they are communicating.
9. Tips For Effective ListeningTips For Effective Listening
Fully focus onFully focus on
the speaker.the speaker.
Concentrate andConcentrate and
avoidavoid
interrupting.interrupting.
Show yourShow your
interest to theinterest to the
speaker.speaker.
10. Non-Verbal CommunicationNon-Verbal Communication
It includes wordless communication,It includes wordless communication,
body language, postures andbody language, postures and
gestures, body movement and tone ofgestures, body movement and tone of
your voice.your voice.
11. TipsTips
Observing people in public place.Observing people in public place.
Be aware of individualBe aware of individual
differences.differences.
Use nonverbal signals.Use nonverbal signals.
Use body language to conveyUse body language to convey
positive feelings.positive feelings.
12. Managing StressManaging Stress
In small doses, stress can help youIn small doses, stress can help you
perform under pressure. However,perform under pressure. However,
when stress becomes constant andwhen stress becomes constant and
overwhelming, it can hamperoverwhelming, it can hamper
effective communication byeffective communication by
disrupting your capacity to thinkdisrupting your capacity to think
clearly and creatively, and actclearly and creatively, and act
appropriately.appropriately.
13. Tips For Quick Relief FromTips For Quick Relief From
StressStress
Recognize whenRecognize when
you’re becomingyou’re becoming
stressed.stressed.
Bring your senses toBring your senses to
rescue and managerescue and manage
stress by taking deepstress by taking deep
breath.breath.
Look for humor in theLook for humor in the
situation.situation.
Be willing toBe willing to
compromise.compromise.
14. Emotional AwarenessEmotional Awareness
Emotions play an important role inEmotions play an important role in
the way we communicate at homethe way we communicate at home
and work.and work.
Emotional awareness provides youEmotional awareness provides you
the tools for understanding boththe tools for understanding both
yourself and other people, and theyourself and other people, and the
real messages they arereal messages they are
communicating to you.communicating to you.
15. Emotional Awareness CanEmotional Awareness Can
Improve Effective CommunicationImprove Effective Communication
Understand yourself.Understand yourself.
Communicate clearly and effectiveCommunicate clearly and effective
in any situation.in any situation.
Build strong, trusting andBuild strong, trusting and
rewarding relationships, thinkrewarding relationships, think
creatively and solve problems.creatively and solve problems.
16. Effective CommunicationEffective Communication
Requires Both Thinking & FeelingRequires Both Thinking & Feeling
When emotional awareness isWhen emotional awareness is
strongly developed, you’ll know whatstrongly developed, you’ll know what
you’re feeling without having to thinkyou’re feeling without having to think
about. The goal of effectiveabout. The goal of effective
communication is to find a healthycommunication is to find a healthy
balance between your intellect andbalance between your intellect and
your emotions, between thinking andyour emotions, between thinking and
feeling.feeling.
17. Purpose Of EffectivePurpose Of Effective
Communication In OrganizationCommunication In Organization
Managers need to be effectiveManagers need to be effective
communicators to achieve positivecommunicators to achieve positive
results in today’s organizations.results in today’s organizations.
Some of the purposes are – SeekingSome of the purposes are – Seeking
or receiving information,or receiving information,
encouragement, control, sellingencouragement, control, selling
proposals, confrontation.proposals, confrontation.
18. ORGANIZATIONALORGANIZATIONAL
COMMUNICATIONCOMMUNICATION
Organizational communication canOrganizational communication can
be External Communication andbe External Communication and
Internal Communication.Internal Communication.
Communication in organizations useCommunication in organizations use
two basic channels – formal andtwo basic channels – formal and
informal. Both are important andinformal. Both are important and
both carry messages – sometimesboth carry messages – sometimes
reinforcing and sometimesreinforcing and sometimes
conflicting – throughout theconflicting – throughout the
organization.organization.
19. Benefits Of EffectiveBenefits Of Effective
CommunicationCommunication
To defended anTo defended an
interview.interview.
To get the job.To get the job.
To do your jobTo do your job
well.well.
To beforehandTo beforehand
in your career.in your career.
20. Here is a advantageous
catchword to be think..
SUCCESS:
S tronger
U pturn
C learer
C onvincing
S uccessful
E nhanced
S ound
S uccessful
21. Importance of EffectiveImportance of Effective
CommunicationCommunication
Communication is the “lifeblood” ofCommunication is the “lifeblood” of
every organization.every organization.
Effective communication is anEffective communication is an
essential component ofessential component of
organizational success whether it isorganizational success whether it is
at the interpersonal, intra-group,at the interpersonal, intra-group,
organizational, or external levels.organizational, or external levels.
Relationships between people andRelationships between people and
consists of the transfer ofconsists of the transfer of
information and understandinginformation and understanding
between parts and people in anbetween parts and people in an
organization.organization.
22. Cont…Cont…
The effective management ofThe effective management of
interpersonal communication is thatinterpersonal communication is that
information is passed, andinformation is passed, and
relationships are built.relationships are built.
It helps people understand the needIt helps people understand the need
for change:for change:
*how they should manage it*how they should manage it
*how to reduce resistance to change.*how to reduce resistance to change.
23. CONCLUSIONCONCLUSION
Effective communication requiresEffective communication requires
you to also understand the emotionyou to also understand the emotion
behind the information. It combinesbehind the information. It combines
a set of skills including nonverbala set of skills including nonverbal
communication, attentive listening,communication, attentive listening,
the ability to manage stress in thethe ability to manage stress in the
moment, and the capacity tomoment, and the capacity to
recognize and understand your ownrecognize and understand your own
emotions and those of the personemotions and those of the person
you’re communicating with.you’re communicating with.
