Conceptual Note on BPR

1. PRESENTED BY:
SANDESH GHOSAL
BUSINESS POLICY 09-11 1

2. MEANING
WHY IT IS NEEDED
IMPACT OF BPR IN ORGANIZATION
STEPS OF BPR
HOW TO IMPLEMENTATION BPR
PROBLEMS IN BPR
ROLE OF IT
CASE STUDY
BUSINESS POLICY 09-11 2

3.  Systematic approach for analyzing business activities
 Improving organization’s strategic goals
 Improve on effectiveness, efficiency, competitiveness
 Radical redesign of processes
 Integration process with cost effective measures
BUSINESS POLICY 09-11 3

4. Functional
Deal with Updation of Competitive
Area to Flat
competition business scenario
Area
Reducing
To become
cost of Changing
more flexible
predictable dynamics
& adaptive
failures
BUSINESS POLICY 09-11 4

5.  Resulting changes into:
 Organization Structure
 Roles & responsibilities
 Supplier Relations
 Customer interfaces
 Stockholder relationships
 Cultural Change
BUSINESS POLICY 09-11 5

6. 1. Envisage new processes
2. Initiating change
3. Process diagnosis
4. Process redesign
5. Reconstruction
6. Process monitoring
BUSINESS POLICY 09-11 6

7. STEP 1 STEP 2 STEP 3
• Secure • Set up • Describing
management reengineering existing
support team processes
• Identifying • Outline • Uncover
reengineering Performance pathologies
opportunities goals in existing
• Identifying processes
enabling
technologies
• Align with
corporate
strategies
BUSINESS POLICY 09-11 7

8. STEP 4 STEP 5 STEP 6
• Develop alternative • Develop or install • Performance
process scenarios IT solution Management
• Develop new process • Establish process • Link to continuous
design changes improvement
• Design new HR • Change
Architecture management
• Select IT Platform
• Develop Blue print &
get feedback
BUSINESS POLICY 09-11 8

9. Empower –
Define – Evaluate -
business
strategic goal current status
strategies
Train +
Manage - Analyze -
Execute - HR
change mgmt. What is next
& implement
Test - the
Get – ROI
difference
BUSINESS POLICY 09-11 9

10. Cost of change becomes costly
Allocation of resources
Poor timing & planning
Chances of unfavorable desire to change
Commitment towards existing process is too
strong.
BUSINESS POLICY 09-11 10

11.  U.S Based Hitachi Consulting Group
 Problem of over-head costs to reduced
 Was also on reengineering mode to bring enhance
business processes & skills
 With successful BPR – rapid business assessment,
strategic process implementation, system selection,
balance scorecard & customer retention programs
BUSINESS POLICY 09-11 11

12.  Holistic Approach – integrate people, process &
technology
 Cyclical Approach – stages developed in cycles.
Development & process design will be enhance more
effectively
 Facilitative Approach
BUSINESS POLICY 09-11 12

13. BUSINESS POLICY 09-11 13