This document defines and compares business process reengineering (BPR) and continuous process improvement (CPI). BPR involves fundamentally rethinking and radically redesigning business processes to achieve dramatic performance improvements, while CPI makes moderate changes to how an organization operates to take advantage of new opportunities or copy competitors. The document outlines the steps to successfully implement BPR, including preparing, assessing problems, developing solutions, benchmarking, testing, and implementing systems. It notes advantages of prioritizing customer needs and disadvantages like risk and low employee motivation. Finally, it compares BPR and CPI, noting their different definitions, management involvement, durations, and focuses.

1. BY:
NUR ZARIFAH FARHANAH BINTI ZAIDI
NORAIN BINTI ABDULLAH
MISLIANA BINTI OMAR

2. DEFINITION
Definition BPR
- BPR is the fundamental rethink and radical
redesign of business process to achieve
dramatic improvement in performance.
Definition CPI
- CPI means making moderate change to the
way in which organization operates to take
advantage of new opportunities offered by
technology or to copy what competitor are
doing.

3. STEP TO ENSURE SUCCESFUL
IMPLEMENTATION BPR
Prepare for reengineering
Recognise the need of BPR
Assessment
Identify main problem and obtain detail understanding of the process
Solution
From concept move to detail system.
Benchmarking
Find different approach to manage a process
Development of the process and testing
Process are actually develop and tested
Implement system
Provide a working system to user and doing post implementation

4. • Priority of customer needs
• Growth of knowledge
• Eliminate process that has
Advantage less value and complex
• Lower employee
motivation/willingness
• High cost
• Risk for long term
commitment
Disadvantage

5. Difference between BPR and
CPI
BPR CPI
Definition Rethinking and radical
redesign of business
process
Making moderate
change to the way
company operate
Management
involvement
Involve manager Involve employee
Duration Based on defined time
needed for a project
Never ending-always
have improvement made
on process
Focus Focus on outcome and
on achieving
breakthrough
improvement
Focus on narrowly
defined process.