The document discusses business process re-engineering and provides information on various aspects of process re-design and improvement such as the two approaches to business process re-engineering, defining processes, guidelines for selecting processes, visualization, process redesign issues, BPR project structure and methodology, and barriers to BPR.

1. Business Process Re-engineering 03 – Process Re-Design & Process Improvement

9. BPR Project Structure Strategy Analysis Visualisation Deployment Continuous Improvement Insight Invent Implement Develop full understanding of current situation Invent new ways of achieving business objectives Transition from current situation to new ways Optimise performance Stages to a BPR Project

10. Strategy Strategy Deliver: BPR plan Scope and plan Interviews & Surveys Develop Assessment Insight Stages to a BPR Project

11. Analysis Analysis Deliver: Comprehensive understanding Quick hits Current Process Problems: Assumptions Metrics Tools and Techniques Baseline of current operations Insight Stages to a BPR Project

12. Visualisation Visualisation Deliver: Implementable processes to meet objectives Business case Benchmarks; BestPractice Stretch goals Invent new processes Tools and Techniques Evaluate options Invent Stages to a BPR Project

13. Deployment Deployment Deliver: Implementable processes to meet objectives Business case Process design Deployment plan Implement new IT Staff - training & organisation IT Strategy Implement Stages to a BPR Project

14. Continuous improvement Implement Continuous Improvement Performance measurement Fine tune new processes TQM Deliver: Optimised processes; Measured improvement Stages to a BPR Project

21. Barriers to BPR