Business Process Re-Engineering is a vast and large concept. Trying to simplify BPR in this article with research done extensively on the subject. Also have tried to shed light on its cohesion with IT, comparison with PI and criticism around BPR.
Decision Making and Information SystemsAriful Saimon
Premier University
[B.B.A]
Submitted To : Lecturer MS. Samima Parvez
Subject : Decision Making and Information
Semester: 5th Section: “A” Batch :22nd
Group Name: D’5
E-mail : Saimonchy20@gmail.com
BPM (Business Process Management) IntroductionIntegrify
An introduction to BPM for teams looking to improve business processes through business process management (BPM). This is an abridged version of the full BPM guide.
Business Process Re-Engineering is a vast and large concept. Trying to simplify BPR in this article with research done extensively on the subject. Also have tried to shed light on its cohesion with IT, comparison with PI and criticism around BPR.
Decision Making and Information SystemsAriful Saimon
Premier University
[B.B.A]
Submitted To : Lecturer MS. Samima Parvez
Subject : Decision Making and Information
Semester: 5th Section: “A” Batch :22nd
Group Name: D’5
E-mail : Saimonchy20@gmail.com
BPM (Business Process Management) IntroductionIntegrify
An introduction to BPM for teams looking to improve business processes through business process management (BPM). This is an abridged version of the full BPM guide.
Success And Failure of BPR in a Public Sector Industryharikrishnanjl
BPR can be defined as the �fundamental rethinking and radical redesign of business processes to achieve dramatic improvement in Critical Success factors like Cost Reduction, Quality Enhancement, Service Improvement and Cycle Time Reduction�. Re-engineering assumes the current process is irrelevant � it doesn�t work, it�s broke, forget it. Start over. In a manner of speaking, it is like projecting yourself into the future and asking yourself what should the process look like? What do my customers want it to look like? What do other employees want it to look like? How do best-in-class companies do it? What might we be able to do with new technology?
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1
Introduction To Business Process Design
2
Overview
What is a business process?
Three definitions
Process types and hierarchies
Components of process architectures
The essence of Business Process Design (BPD)
Why is BPD important?
BPD and overall business performance
BPD and strategy
Why do inefficient processes exist?
Activity classification and BPD
3
What is a Business Process?
A pragmatic definition
A Business Process describes how something is done in
an organization
In general terms…
Business - Organizational entity that deploys resources to provide customers with desired products and services
Process (Merriam-Webster’s Dictionary)
(i)A natural phenomenon marked by gradual changes that
lead to a particular result
(ii)A natural continuing activity or function
(iii)A series of actions and operations conducing to an end
4
What is a Business Process?
2.Traditional Process definition in OM literature
A process specifies the transformation of inputs to outputs
Different types of transformations
Physical (Ex. raw material finished product)
Locational (Ex. flying from Denver to L.A.)
Transactional (Ex. depositing money in a bank)
Informational (Ex. accounting data financial statement)
The transformation model of a process
Inputs
Outputs
Process
5
What is a Business Process?
The Process View
Any organization entity or business can be characterized as a process or a network of processes
Based on the simple transformation model of a process
Has its origin in the areas of manufacturing and quality
The transformation model of a process
Inputs
Outputs
Process
6
What is a Business Process?
A more comprehensive process definition
A business process is a network of connected activities and buffers with well defined boundaries and precedence relationships, which utilize resources to transform inputs into outputs with the purpose of satisfying customer requirements
Process
Customers
Suppliers
Resources
Inputs
Outputs
7
Process Types and Hierarchies
Individual processes
Carried out by a single individual
2.Vertical or Functional processes
Contained within one functional unit or department
3.Horizontal or Cross Functional processes
Spans several functional units, departments or companies
Make up
Make up
8
Marketing
Operations
Accounting
CEO
Order Request
Order Fulfilled
Production planning
Vertical process
Horizontal process
Individual process
Buying a TV commercial
Illustration: Process Types and Hierarchies
9
Process Types and Hierarchies
Core cross-functional processes often have highest improvement potential
Core processes – essential for meeting market place demand through a specific strategy
Especially high improvement potential if a significant amount of non-manufacturing/service related activities
Reasons
Difficult to coordinate
Have not ke ...
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Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
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RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
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Business Process Reengineering
1. Business Process Re-engineering & Government Process Re-engineering J Satyanarayana As part of the Capacity Building Workshop under the Joint Economic Research Program (JERP)
4. What is BPR? Business Process Re-engineering or BPR is the analysis and redesign of workflow and processes within and between Organizations - Michael Hammer & James Champy, 1993
5. A Definition of BPR BPR is the Fundamental rethinking and Radical redesign of Business Processes to achieve Dramatic improvements in critical measures of performance .. such as Cost, Quality, Service and Speed.
12. Problem Statement The Problem is that we are governing in the 21 st century with Processes and Organizations designed in the 19 th Century to work well in the 20 th Century! We need entirely different PROCESSES & ORGANIZATIONS for Governance in the 21 st Century
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16. Root Causes of Poor Service Delivery Legislative Intent Process Problems Delivery Channel Problems Delivery Problems BPR is an important part of the Solution
32. Existing System – Land Transactions Buyer & Seller Complete Documents Pay fees Submit Appln. Registration of deeds Verify and change records Buyer & Seller Buyer Complete application Submit Appln for Mutation . Verify documents and register Buyer Submit Appln for Sub-division Complete appl. Land Title Office Sub-divide the parcel and change records Land Surveyor Buyer Buyer Buyer gets proof of transaction Buyer gets ownership records Buyer gets boundary info. Cannot verify ownership
41. 8 Rules of Disruptive Technologies (1/2) Information can appear at only one place at a time Shared Databases Information can appear simultaneously at all the places it is needed Only experts can perform Complex work Expert Systems A generalist can do the work of an expert We should choose between Centralization & Decentralization Networks We can get the benefits of Centralization & Decentralization simultaneously Managers make ALL the decisions Decision Support Systems Decision-making is a part of everyone’s job
42. 8 Rules of Disruptive Technologies (2/2) Field personnel need a fixed place for communications Wireless, Laptops & PDAs Field personnel can send and receive Information anytime, anywhere Personal contact with customer Is the best contact Interactive Video Virtual contact with Customer is more conveneint You have to find out where things are.. RFID Things tell you where they are ! Plans get revised periodically High Performance Computing Plans get revised dynamically
Editor's Notes
So the challenge is to improve service – options, access, speed – in all imaginable ways and at the same time reduce costs And one option is to throw technology at the problem and automate. This was what the private sector did initially; soon realised that RoI was the victim; corrected by tryinjg to align IT strategy with Business strategy continuously. As we discussed yesterday that is not eGov
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