Business Process Reengineering (BPR) is the fundamental rethinking and redesign of business processes to achieve significant improvements in performance metrics like cost, quality, service, and speed. It involves understanding and improving processes, not just tasks or functions, in response to changing customer needs, competitive environments, and rapid technological advancements. Key benefits of BPR include empowered employees, increased efficiency, reduced costs, and improved customer satisfaction.

1. BPR Introduction
A tool for managing in a
complex & changing
world !
Jane Cochrane

2. Reengineering
is the
fundamental
rethinking and redesign
of
What is BPR? business processes
to achieve
dramatic improvements
in
critical, contemporary
measures of performance,
such as
cost, quality, service
and speed.
(Hammer & Champy, 1993)
2

3. The Bible!
3

4. Not a:
• Belief system or straitjacket
• Prescriptive handle turning
exercise
Needs:
• Interpretation
• Customising
• Intelligent application
4

5. Start with the basics
Look anew at all business
processes and make sure
they really meet the needs
of:
• Customers
• Competition
• Change

6. The Business Process
Customer
A Orders
collection
of
activities
which
Goods
together Materials
produce
Material orders
something
Process Customer
of value
Order
to a
customer
Resources
6

7. BPR changes and improves
processes
NOT
tasks, functions, departments, or
geographies
7

8. BPR is not just….
• Automation
• Downsizing
• Outsourcing
8

9. Why Reengineer?
It’s A Changing World!
1. Customers
2. Environment
3. Technology
9

10. Why Reengineer?
1. Customers
• Networked
• Younger
• Progressive
• Sophisticated
• 24/7
10

11. Why Reengineer?
2. Business Environment
• Brittle
• Ultra competitive
• Global & local
• Emerging new models
11

12. Why Reengineer?
3. Rapid tech change
• Accessible
• Mobile
• Networked
• Cost effective
• Changing
12

13. Why Reengineer?
Everyone is now on line
• Digital divide has gone
• Costs are negligible
• Digital working norm
• Need for speed
• Global competition
13

14. Performance
Seek improvements in
• Cost
• Quality
• Service
• Speed
14

15. Performance
• Systems Philosophy
• Global Perspective
• Radical Improvement
• Integrated Change
• People Centred
• End-Customers Focus
• Process-Based
15

16. Key Steps
Identify Process(es) & Appoint Process Team
Fully Understand The Current Process(es)
Develop & Communicate Vision Of Improved Process(es)
Develop & Agree Plan of Action
Execute Plan
16

17. Benefits
Include:
1) Empowered employees
2) Increased efficiency
3) Reduced costs
4) Reduced cycle times
5) Improved quality
6) Higher customer satisfaction
17

18. Thank you !
Jane@ca-­‐global.org
Cochrane
Associates
www.ca-­‐global.org