The document discusses business process reengineering and the role of information technology. It covers several key points:
1) IT has historically played an important role in enabling new forms of working and collaboration. Early BPR identified technologies like shared databases and expert systems that challenged traditional work models.
2) Business process reengineering aims to fundamentally rethink workflows and processes to improve customer service, cut costs, and increase competitiveness. It focuses on redesigning processes rather than functions.
3) Examples are provided of how companies like Walmart and Ford redesigned their processes using IT to improve efficiency, effectiveness, and transformation. Principles of BPR like organizing around outcomes and linking parallel activities are also outlined.
Introduction to Business Process Analysis and RedesignMarlon Dumas
Special course on business process analysis and design delivered at University of Granada on 23-24 January 2014. The course covers qualitative and quantitative process analysis techniques and redesign heuristics. Based on the textbook Fundamentals of Business Process Management by Dumas et al.
Business Process Improvement (BPI 7) Process Training ModuleFrank-G. Adler
The Business Process Improvement (BPI 7) Methodology Training Module v2.0 includes:
1. MS PowerPoint Presentation including 127 slides covering our seven-steps Business Process Improvement Methodology.
2. MS Word Process Measure Definition Worksheet
3. MS Word Activity Assessment Worksheet
4. MS Word Change Management Worksheet
5. MS Word Process Management Worksheet
operational excellence ...an excersice of leadership, deals with the implementation of an op ex project, including the tactical part but also taking care of people througout the change process
Procurement 4.0 - Journey Towards ExcellenceKrishan Batra
Hello friends,
As you all know we hosted a Community of Practice event in Bangalore on 10th June, in association with WIPRO. It was a very informative and interactive session. The discussion was about Procurement 4.0, Journey towards Excellence. We have been getting many requests from the people who were unable to attend the event to share some materials with them so that they know what the discussion was about. Attached to this message is Mr. Batra's presentation. Go through it to understand his concepts and ideas about Procurement 4.0
Thank you.
Project organisation and erp implementation methodGaurav Kumar
The Project Organization defines the human infrastructure of the project. This task is designed to define the project organization chart, the roles, and the relationships of the project team. The organizational structure clearly identifies roles and responsibilities of each position, augmenting the existing role definitions where necessary to cover all of the responsibilities. The Project Organization technique that is used in this step provides a standard set of roles and responsibilities which can be customized for a particular project. This should cover all personnel resources required, both full and part time.
Introduction to Business Process Analysis and RedesignMarlon Dumas
Special course on business process analysis and design delivered at University of Granada on 23-24 January 2014. The course covers qualitative and quantitative process analysis techniques and redesign heuristics. Based on the textbook Fundamentals of Business Process Management by Dumas et al.
Business Process Improvement (BPI 7) Process Training ModuleFrank-G. Adler
The Business Process Improvement (BPI 7) Methodology Training Module v2.0 includes:
1. MS PowerPoint Presentation including 127 slides covering our seven-steps Business Process Improvement Methodology.
2. MS Word Process Measure Definition Worksheet
3. MS Word Activity Assessment Worksheet
4. MS Word Change Management Worksheet
5. MS Word Process Management Worksheet
operational excellence ...an excersice of leadership, deals with the implementation of an op ex project, including the tactical part but also taking care of people througout the change process
Procurement 4.0 - Journey Towards ExcellenceKrishan Batra
Hello friends,
As you all know we hosted a Community of Practice event in Bangalore on 10th June, in association with WIPRO. It was a very informative and interactive session. The discussion was about Procurement 4.0, Journey towards Excellence. We have been getting many requests from the people who were unable to attend the event to share some materials with them so that they know what the discussion was about. Attached to this message is Mr. Batra's presentation. Go through it to understand his concepts and ideas about Procurement 4.0
Thank you.
Project organisation and erp implementation methodGaurav Kumar
The Project Organization defines the human infrastructure of the project. This task is designed to define the project organization chart, the roles, and the relationships of the project team. The organizational structure clearly identifies roles and responsibilities of each position, augmenting the existing role definitions where necessary to cover all of the responsibilities. The Project Organization technique that is used in this step provides a standard set of roles and responsibilities which can be customized for a particular project. This should cover all personnel resources required, both full and part time.
A Case Study on BPR(Business Process Reengineering) implementation at a manufacturing Organization is presented. It was a practical example of BPR concept introduced by Dr. Michael Hammer where dramatic improvement in performance,cost ,and speed were realized in Business processes.
This presentation is from a live webinar hosted on June 19, 2012 by SEDA and Grow Our Region.
Brenda Mishak Beckman discusses change management strategies to build better relationships and better organizations.
File ini merupakan file presentasi tentang penerapan BPR (Business Process Reennginering) pada PT Timah Tbk
~Semoga bisa menjadi bahan referensi untuk materi pemebelajaran~
American Municipal Power has been on a journey from automating its HR processes for greater efficiency to truly transforming the HR functions as a platform for strategic change and optimal use of talent.
We invite you to this webinar to learn from American Municipal Power’s story:
The keys to retaining key people and high-performers.
Best practices and strategies to engage management.
How improved alignment drives execution, performance and business results.
A live demonstration of SuccessFactors’ solutions.
Procter and gamble:marketing capabilitiesNamrata Singh
this presentation is about procter and gamble .discuss its history and products and brands.reasons for its success and advertisments and sponsorship.net sales
Infosys - Enterprise System Integration Software | White PaperInfosys
"
Enterprise system integration requires a clear understanding of information flow across the enterprise and shop floor for any given software process"
OpenERP - ERP(Enterprise Resource Planning) is a system which used by organization to streamline their all organizational process and provide it a centrally accessible platform. So across the organization the flow of information becomes faster and reliable. In the present scenario of world only those organizations can move faster who are equipped with central information system where all the organization data is stored in one central location because by this decision making become very fast and reliable. ERP System provides a facility to exchange of information between different departments. As we all know that all the activities in organization are independent of their monetary aspect effects the organization, so in that case all activities in an ERP system can be mentioned and the effect of that activity can be also measured.
This presentation gives an executive overview of what is Business Process Management and explains why any successful company in the 21st Century organization will use BPM.
The presentation is divided into 3 parts: introduction of the process (BPM), process digitalization and the process platform (BPMS) and we end with the example of the Microsoft BPM platform. Architect. Mr. Pinto is an expert on Business Process Management, Machine-2-Machine communications and Complex Adaptive Systems, which are disciplines he combines in his designs to build cognitive-event-driven information systems.
Contact us at www.m2msysonline.com and see how we can help you significantly improve efficiency and effectiveness.
Business Process Services: Redefining Business Process OutsourcingCognizant
Business process services (BPS) enables organizations across industry and functional silos to more effectively lash together the collective strengths of global talent, standardized processes and the latest technology to deliver continuous business impact.
iON Manufacturing Solution Interpump Case StudyChirantan Ghosh
While Interpump had its regular customers, the seasonal nature of the auto market led to inventory excess. Hence, Interpump should have set scientific thumb rules for Production.
Towards a Software Framework for Automatic Business Process RedesignIDES Editor
A key element to the success of any organization is
the ability to continuously improve its business process
performance. Efficient Business Process Redesign (BPR)
methodologies are needed to allow organizations to face the
changing business conditions. For a long time, practices for
BPR were done case-by-case and were based on the insights
and knowledge of an expert to the organization. It can be
argued that efficiency, however, can further be achieved with
the support of automatic process redesign tools which are few
at the moment. Process mining as a recent approach allows
for the extraction of information from event logs recorded in
different information systems. In this paper we argue that
results driven by process mining techniques can be used to
capture the various types of inefficiencies in the organization
and hence propose efficient redesigns of its business model.
We first give an outline on the current directions towards
automatic BPR followed by a review on the different process
mining techniques and its usage in different applications.
Then, a specific framework of a Software tool that uses process
mining to support automatic BPR is presented.
In this presentation, we will discuss the concept of ERP, scope and potentials of ERP software, meeting the business needs with ERP implementation, key terminologies and use of ERP across a complete business system.
To know more about Welingkar School’s Distance Learning Program and courses offered, visit: http://www.welingkaronline.org/distance-learning/online-mba.html
As a film director, I have always been awestruck by the magic of animation. Animation, a medium once considered solely for the amusement of children, has undergone a significant transformation over the years. Its evolution from a rudimentary form of entertainment to a sophisticated form of storytelling has stirred my creativity and expanded my vision, offering limitless possibilities in the realm of cinematic storytelling.
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Skeem Saam in June 2024 available on ForumIsaac More
Monday, June 3, 2024 - Episode 241: Sergeant Rathebe nabs a top scammer in Turfloop. Meikie is furious at her uncle's reaction to the truth about Ntswaki.
Tuesday, June 4, 2024 - Episode 242: Babeile uncovers the truth behind Rathebe’s latest actions. Leeto's announcement shocks his employees, and Ntswaki’s ordeal haunts her family.
Wednesday, June 5, 2024 - Episode 243: Rathebe blocks Babeile from investigating further. Melita warns Eunice to stay clear of Mr. Kgomo.
Thursday, June 6, 2024 - Episode 244: Tbose surrenders to the police while an intruder meddles in his affairs. Rathebe's secret mission faces a setback.
Friday, June 7, 2024 - Episode 245: Rathebe’s antics reach Kganyago. Tbose dodges a bullet, but a nightmare looms. Mr. Kgomo accuses Melita of witchcraft.
Monday, June 10, 2024 - Episode 246: Ntswaki struggles on her first day back at school. Babeile is stunned by Rathebe’s romance with Bullet Mabuza.
Tuesday, June 11, 2024 - Episode 247: An unexpected turn halts Rathebe’s investigation. The press discovers Mr. Kgomo’s affair with a young employee.
Wednesday, June 12, 2024 - Episode 248: Rathebe chases a criminal, resorting to gunfire. Turf High is rife with tension and transfer threats.
Thursday, June 13, 2024 - Episode 249: Rathebe traps Kganyago. John warns Toby to stop harassing Ntswaki.
Friday, June 14, 2024 - Episode 250: Babeile is cleared to investigate Rathebe. Melita gains Mr. Kgomo’s trust, and Jacobeth devises a financial solution.
Monday, June 17, 2024 - Episode 251: Rathebe feels the pressure as Babeile closes in. Mr. Kgomo and Eunice clash. Jacobeth risks her safety in pursuit of Kganyago.
Tuesday, June 18, 2024 - Episode 252: Bullet Mabuza retaliates against Jacobeth. Pitsi inadvertently reveals his parents’ plans. Nkosi is shocked by Khwezi’s decision on LJ’s future.
Wednesday, June 19, 2024 - Episode 253: Jacobeth is ensnared in deceit. Evelyn is stressed over Toby’s case, and Letetswe reveals shocking academic results.
Thursday, June 20, 2024 - Episode 254: Elizabeth learns Jacobeth is in Mpumalanga. Kganyago's past is exposed, and Lehasa discovers his son is in KZN.
Friday, June 21, 2024 - Episode 255: Elizabeth confirms Jacobeth’s dubious activities in Mpumalanga. Rathebe lies about her relationship with Bullet, and Jacobeth faces theft accusations.
Monday, June 24, 2024 - Episode 256: Rathebe spies on Kganyago. Lehasa plans to retrieve his son from KZN, fearing what awaits.
Tuesday, June 25, 2024 - Episode 257: MaNtuli fears for Kwaito’s safety in Mpumalanga. Mr. Kgomo and Melita reconcile.
Wednesday, June 26, 2024 - Episode 258: Kganyago makes a bold escape. Elizabeth receives a shocking message from Kwaito. Mrs. Khoza defends her husband against scam accusations.
Thursday, June 27, 2024 - Episode 259: Babeile's skillful arrest changes the game. Tbose and Kwaito face a hostage crisis.
Friday, June 28, 2024 - Episode 260: Two women face the reality of being scammed. Turf is rocked by breaking
Scandal! Teasers June 2024 on etv Forum.co.zaIsaac More
Monday, 3 June 2024
Episode 47
A friend is compelled to expose a manipulative scheme to prevent another from making a grave mistake. In a frantic bid to save Jojo, Phakamile agrees to a meeting that unbeknownst to her, will seal her fate.
Tuesday, 4 June 2024
Episode 48
A mother, with her son's best interests at heart, finds him unready to heed her advice. Motshabi finds herself in an unmanageable situation, sinking fast like in quicksand.
Wednesday, 5 June 2024
Episode 49
A woman fabricates a diabolical lie to cover up an indiscretion. Overwhelmed by guilt, she makes a spontaneous confession that could be devastating to another heart.
Thursday, 6 June 2024
Episode 50
Linda unwittingly discloses damning information. Nhlamulo and Vuvu try to guide their friend towards the right decision.
Friday, 7 June 2024
Episode 51
Jojo's life continues to spiral out of control. Dintle weaves a web of lies to conceal that she is not as successful as everyone believes.
Monday, 10 June 2024
Episode 52
A heated confrontation between lovers leads to a devastating admission of guilt. Dintle's desperation takes a new turn, leaving her with dwindling options.
Tuesday, 11 June 2024
Episode 53
Unable to resort to violence, Taps issues a verbal threat, leaving Mdala unsettled. A sister must explain her life choices to regain her brother's trust.
Wednesday, 12 June 2024
Episode 54
Winnie makes a very troubling discovery. Taps follows through on his threat, leaving a woman reeling. Layla, oblivious to the truth, offers an incentive.
Thursday, 13 June 2024
Episode 55
A nosy relative arrives just in time to thwart a man's fatal decision. Dintle manipulates Khanyi to tug at Mo's heartstrings and get what she wants.
Friday, 14 June 2024
Episode 56
Tlhogi is shocked by Mdala's reaction following the revelation of their indiscretion. Jojo is in disbelief when the punishment for his crime is revealed.
Monday, 17 June 2024
Episode 57
A woman reprimands another to stay in her lane, leading to a damning revelation. A man decides to leave his broken life behind.
Tuesday, 18 June 2024
Episode 58
Nhlamulo learns that due to his actions, his worst fears have come true. Caiphus' extravagant promises to suppliers get him into trouble with Ndu.
Wednesday, 19 June 2024
Episode 59
A woman manages to kill two birds with one stone. Business doom looms over Chillax. A sobering incident makes a woman realize how far she's fallen.
Thursday, 20 June 2024
Episode 60
Taps' offer to help Nhlamulo comes with hidden motives. Caiphus' new ideas for Chillax have MaHilda excited. A blast from the past recognizes Dintle, not for her newfound fame.
Friday, 21 June 2024
Episode 61
Taps is hungry for revenge and finds a rope to hang Mdala with. Chillax's new job opportunity elicits mixed reactions from the public. Roommates' initial meeting starts off on the wrong foot.
Monday, 24 June 2024
Episode 62
Taps seizes new information and recruits someone on the inside. Mary's new job
From Slave to Scourge: The Existential Choice of Django Unchained. The Philos...Rodney Thomas Jr
#SSAPhilosophy #DjangoUnchained #DjangoFreeman #ExistentialPhilosophy #Freedom #Identity #Justice #Courage #Rebellion #Transformation
Welcome to SSA Philosophy, your ultimate destination for diving deep into the profound philosophies of iconic characters from video games, movies, and TV shows. In this episode, we explore the powerful journey and existential philosophy of Django Freeman from Quentin Tarantino’s masterful film, "Django Unchained," in our video titled, "From Slave to Scourge: The Existential Choice of Django Unchained. The Philosophy of Django Freeman!"
From Slave to Scourge: The Existential Choice of Django Unchained – The Philosophy of Django Freeman!
Join me as we delve into the existential philosophy of Django Freeman, uncovering the profound lessons and timeless wisdom his character offers. Through his story, we find inspiration in the power of choice, the quest for justice, and the courage to defy oppression. Django Freeman’s philosophy is a testament to the human spirit’s unyielding drive for freedom and justice.
Don’t forget to like, comment, and subscribe to SSA Philosophy for more in-depth explorations of the philosophies behind your favorite characters. Hit the notification bell to stay updated on our latest videos. Let’s discover the principles that shape these icons and the profound lessons they offer.
Django Freeman’s story is one of the most compelling narratives of transformation and empowerment in cinema. A former slave turned relentless bounty hunter, Django’s journey is not just a physical liberation but an existential quest for identity, justice, and retribution. This video delves into the core philosophical elements that define Django’s character and the profound choices he makes throughout his journey.
Link to video: https://youtu.be/GszqrXk38qk
Panchayat Season 3 - Official Trailer.pdfSuleman Rana
The dearest series "Panchayat" is set to make a victorious return with its third season, and the fervor is discernible. The authority trailer, delivered on May 28, guarantees one more enamoring venture through the country heartland of India.
Jitendra Kumar keeps on sparkling as Abhishek Tripathi, the city-reared engineer who ends up functioning as the secretary of the Panchayat office in the curious town of Phulera. His nuanced depiction of a young fellow exploring the difficulties of country life while endeavoring to adjust to his new environmental factors has earned far and wide recognition.
Neena Gupta and Raghubir Yadav return as Manju Devi and Brij Bhushan Dubey, separately. Their dynamic science and immaculate acting rejuvenate the hardships of town administration. Gupta's depiction of the town Pradhan with an ever-evolving outlook, matched with Yadav's carefully prepared exhibition, adds profundity and credibility to the story.
New Difficulties and Experiences
The trailer indicates new difficulties anticipating the characters, as Abhishek keeps on wrestling with his part in the town and his yearnings for a superior future. The series has reliably offset humor with social editorial, and Season 3 looks ready to dig much more profound into the intricacies of rustic organization and self-awareness.
Watchers can hope to see a greater amount of the enchanting and particular residents who have become fan top picks. Their connections and the one of a kind cut of-life situations give a reviving and interesting portrayal of provincial India, featuring the two its appeal and its difficulties.
A Mix of Humor and Heart
One of the signs of "Panchayat" is its capacity to mix humor with sincere narrating. The trailer features minutes that guarantee to convey giggles, as well as scenes that pull at the heartstrings. This equilibrium has been a critical calculate the show's prosperity, resounding with crowds across different socioeconomics.
Creation Greatness
The creation quality remaining parts first rate, with the beautiful setting of Phulera town filling in as a scenery that upgrades the narrating. The meticulousness in portraying provincial life, joined with sharp composition and solid exhibitions, guarantees that "Panchayat" keeps on hanging out in the packed web series scene.
Expectation and Delivery
As the delivery date draws near, expectation for "Panchayat" Season 3 is at a record-breaking high. The authority trailer has previously created critical buzz, with fans enthusiastically anticipating the continuation of Abhishek Tripathi's excursion and the new undertakings that lie ahead in Phulera.
All in all, the authority trailer for "Panchayat" Season 3 recommends that watchers are in for another drawing in and engaging ride. Yet again with its charming characters, convincing story, and ideal mix of humor and show, the new season is set to enamor crowds. Write in your schedules and prepare to get back to the endearing universe of "Panchayat."
In the vast landscape of cinema, stories have been told, retold, and reimagined in countless ways. At the heart of this narrative evolution lies the concept of a "remake". A successful remake allows us to revisit cherished tales through a fresh lens, often reflecting a different era's perspective or harnessing the power of advanced technology. Yet, the question remains, what makes a remake successful? Today, we will delve deeper into this subject, identifying the key ingredients that contribute to the success of a remake.
From the Editor's Desk: 115th Father's day Celebration - When we see Father's day in Hindu context, Nanda Baba is the most vivid figure which comes to the mind. Nanda Baba who was the foster father of Lord Krishna is known to provide love, care and affection to Lord Krishna and Balarama along with his wife Yashoda; Letter’s to the Editor: Mother's Day - Mother is a precious life for their children. Mother is life breath for her children. Mother's lap is the world happiness whose debt can never be paid.
Meet Crazyjamjam - A TikTok Sensation | Blog EternalBlog Eternal
Crazyjamjam, the TikTok star everyone's talking about! Uncover her secrets to success, viral trends, and more in this exclusive feature on Blog Eternal.
Source: https://blogeternal.com/celebrity/crazyjamjam-leaks/
Are the X-Men Marvel or DC An In-Depth Exploration.pdfXtreame HDTV
The world of comic books is vast and filled with iconic characters, gripping storylines, and legendary rivalries. Among the most famous groups of superheroes are the X-Men. Created in the early 1960s, the X-Men have become a cultural phenomenon, featuring in comics, animated series, and blockbuster movies. A common question among newcomers to the comic book world is: Are the X-Men Marvel or DC? This article delves into the history, creators, and significant moments of the X-Men to provide a comprehensive answer.
Maximizing Your Streaming Experience with XCIPTV- Tips for 2024.pdfXtreame HDTV
In today’s digital age, streaming services have become an integral part of our entertainment lives. Among the myriad of options available, XCIPTV stands out as a premier choice for those seeking seamless, high-quality streaming. This comprehensive guide will delve into the features, benefits, and user experience of XCIPTV, illustrating why it is a top contender in the IPTV industry.
Tom Selleck Net Worth: A Comprehensive Analysisgreendigital
Over several decades, Tom Selleck, a name synonymous with charisma. From his iconic role as Thomas Magnum in the television series "Magnum, P.I." to his enduring presence in "Blue Bloods," Selleck has captivated audiences with his versatility and charm. As a result, "Tom Selleck net worth" has become a topic of great interest among fans. and financial enthusiasts alike. This article delves deep into Tom Selleck's wealth, exploring his career, assets, endorsements. and business ventures that contribute to his impressive economic standing.
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Early Life and Career Beginnings
The Foundation of Tom Selleck's Wealth
Born on January 29, 1945, in Detroit, Michigan, Tom Selleck grew up in Sherman Oaks, California. His journey towards building a large net worth began with humble origins. , Selleck pursued a business administration degree at the University of Southern California (USC) on a basketball scholarship. But, his interest shifted towards acting. leading him to study at the Hills Playhouse under Milton Katselas.
Minor roles in television and films marked Selleck's early career. He appeared in commercials and took on small parts in T.V. series such as "The Dating Game" and "Lancer." These initial steps, although modest. laid the groundwork for his future success and the growth of Tom Selleck net worth. Breakthrough with "Magnum, P.I."
The Role that Defined Tom Selleck's Career
Tom Selleck's breakthrough came with the role of Thomas Magnum in the CBS television series "Magnum, P.I." (1980-1988). This role made him a household name and boosted his net worth. The series' popularity resulted in Selleck earning large salaries. leading to financial stability and increased recognition in Hollywood.
"Magnum P.I." garnered high ratings and critical acclaim during its run. Selleck's portrayal of the charming and resourceful private investigator resonated with audiences. making him one of the most beloved television actors of the 1980s. The success of "Magnum P.I." played a pivotal role in shaping Tom Selleck net worth, establishing him as a major star.
Film Career and Diversification
Expanding Tom Selleck's Financial Portfolio
While "Magnum, P.I." was a cornerstone of Selleck's career, he did not limit himself to television. He ventured into films, further enhancing Tom Selleck net worth. His filmography includes notable movies such as "Three Men and a Baby" (1987). which became the highest-grossing film of the year, and its sequel, "Three Men and a Little Lady" (1990). These box office successes contributed to his wealth.
Selleck's versatility allowed him to transition between genres. from comedies like "Mr. Baseball" (1992) to westerns such as "Quigley Down Under" (1990). This diversification showcased his acting range. and provided many income streams, reinforcing Tom Selleck net worth.
Television Resurgence with "Blue Bloods"
Sustaining Wealth through Consistent Success
In 2010, Tom Selleck began starring as Frank Reagan i
2. Objectives
The impact of IT
The reengineering of work
IT and Business Process Redesign
3. The role of information technology
Information technology (IT) has historically played an important role in the
reengineering concept.[10] It is considered by some as a major enabler for new
forms of working and collaborating within an organization and across
organizational borders[
Early BPR literature [11] identified several so called disruptive technologies that
were supposed to challenge traditional wisdom about how work should be
performed.
Shared databases, making information available at many places
Expert systems, allowing generalists to perform specialist tasks
Telecommunication networks, allowing organizations to be centralized and
decentralized at the same time
Decision-support tools, allowing decision-making to be a part of everybody's job
Wireless data communication and portable computers, allowing field personnel to
work office independent
Interactive videodisk, to get in immediate contact with potential buyers
Automatic identification and tracking, allowing things to tell where they are,
instead of requiring to be found
High performance computing, allowing on-the-fly planning and revisioning
4. Business process reengineering (BPR) is the analysis and
redesign of workflow within and between enterp
Organize around outcomes, not tasks.
2. Identify all the processes in an organization and prioritize
them in order of redesign urgency.
3. Integrate information processing work into the real work
that produces the information.
4. Treat geographically dispersed resources as though they
were centralized.
5. Link parallel activities in the workflow instead of just
integrating their results.
6. Put the decision point where the work is performed, and
build control into the process.
7. Capture information once and at the source.rises.
5. Business process re-engineering is a business
management strategy, originally pioneered in the early
1990s, focusing on the analysis and design of workflows and
processes within an organization. BPR aimed to help
organizations fundamentally rethink how they do their work
in order to dramatically improve customer service, cut
operational costs, and become world-class competitors. [1] In
the mid-1990s, as many as 60% of the Fortune 500
companies claimed to either have initiated reengineering
efforts, or to have plans to do so.
Business process re-engineering is also known as business
process redesign, business transformation, or business
process change management.
6. The Impact of IT
To improve efficiency
To improve effectiveness
To facilitate transformation
7. The Impact of IT
On individual
Efficiency Task Word processing
mechanization Spreadsheet
Effectiveness Work Using database to
improvement generate sales
letters
Transformation Role expansion Doing what if
analysis for
investment client
8. The Impact of IT
On individual
Efficiency Task Word processing
mechanization Spreadsheet
Effectiveness Work Using database to
improvement generate sales
letters
Transformation Role expansion Doing what if
analysis for
investment client
9. The Impact of IT
On functional unit
Efficiency Process Order entry, credit
automation checking
Effectiveness Functional CAD, CAM
enhancement
Transformation Functional CD ROM disks for
redefinition business research
10. The Impact of IT
On the organization
Efficiency Boundary Linking customers
extension and suppliers
Effectiveness Service Online
enhancement diagnostics
databases
Transformation Product videoconferencing
innovation
11. Reengineering of Work
Historically, organizations have become
hierarchies of complex functions over time.
The division of labor
Command and control structure
Nature of post-world war II market
What has changed??
BPR changes processes not functions , geographies, department or
tasks. It is not reorganizing or downsizing.
12. Reengineering of Work
Customers have power over suppliers
Competition has changed
Technology
REASONS FOR RE-ENGINEERING :-
. HIGH dEmANd , EFFIcIENcy ANd cONtROl.
INNOvAtION , SpEEd , SERvIcE & quAlIty.
13. Reengineering of Work (examples)
Wal-Mart’s inventory management
process
Wal- Mart lets Proctar & Gamble know how
much stock it moves from its distribution
centers into its stores.
P&G inturn tells Wal-Mart how much it needs
to order
P&G can anticipate the demand and schedule
its production
Wal-Mart offloads its inventory mgmt. to
vendor and receive inventory into its stores
even before it pays P&G
14. Reengineering of Work (examples)
Ford’s accounts payable system
Traditional process Reengineered process
Multiple deptts. We pay when we rec. the
goods
receiving
purchasing vendor
ase order
purchasing Purch
Purc
hase s
orde
od
Co rcha
r vendor go
Pu
py s e
c.
do
of
receiving
c.
ice
Re
o
ord
inv
ent
er
m
Accounts payable
pay
Database
Acc. payable
15.
16.
17. Reengineering of Work (examples)
Ford’s accounts payable system
Technology is an important part of the
new process.
The shared purchasing/ rec./accounts
payable database integrates the three
functions to accomplish the overall
business process, order procurement,
successfully
18. Reengineering Principles
Organize around outcomes and not
around tasks
Assigning a person or a team to
accomplish a task, rather than using
assembly line approach
Have those who use the output of the
process actually perform the process
19. Reengineering Principles
Have those who use the output of the
process actually perform the process
Why does a marketing manager have to be
a customer of the purchasing deptt?
20. Reengineering Principles
Treat geographically dispersed units as
if they are centralized
Greatest inefficiencies occur because
decentralized divisions maintain their own
information systems
21. Reengineering Principles
Link parallel activities during the
process rather than at the end
Capture information once at the source
At mutual benefit life, the same information
was entered into as many as five different
databases. When the process was
reengineered, integrated databases were
designed.
22. Roles in Business
Reengineering
Sponsor Sees the big picture
Provides the resources
Steering committee Oversees the reengineering project
Design teams Knowledgeable operating
managers, creative
Champion Middle manager with leadership role
Direct line to sponsor
Implementation team Focuses on implementation
Open to change, motivate others
23. Steps in Business Process
Redesign (case Mutual Benefit Life)
Develop business vision and process
objectives
To reduce time and cost of underwriting an
insurance policy in order to provide timely and
competitive service to its customers
Identify processes to be redesigned
Underwriting an insurance policy. The current
process involves 40 steps, more than 100
people, 12 functional areas and 80 separate
jobs
24. Steps in Business Process
Redesign (case Mutual Benefit Life)
Understand and measure existing
processes
Management established a goal of improving
productivity by 40 percent
Identify IT levers
Created a new role, the case manager, to
perform and coordinate all underwriting tasks
centrally. This decision making process was
made possible by work station based computer
system capable of pulling data from all over the
25. Steps in Business Process
Redesign (case Mutual Benefit Life)
Design and build a prototype of the process
In the prototyping process the company made
some organizational changes. After a brief start
up period, the firm learned that some
underwriting cases needed two additional roles:
specialists like lawyers and clerical assistance.
With the new roles and redesigned processes, senior
managers believed the firm will reach the 40% productivity
improvement goal