This document discusses business process reengineering (BPR). BPR involves fundamentally rethinking and redesigning business processes to achieve dramatic improvements in areas like cost, quality, service, and speed. It seeks radical improvements through integrated, people-centered changes that focus on end customers and are based on analyzing and redesigning processes. The key steps to implementing a BPR strategy are to select the process and appoint a process team, understand the current process, develop and communicate a vision for an improved process, identify an action plan, and then execute the plan.