Steve Towers, CEO and CPP Champion

8 omega bp group bpgroup bpm bpr cem cemm cemmethod cpp customer centricity customer experience cx cxo cxrating lean lss outside in outside-in outsidein pex process sco six sigma steve towers successful customer outcomes towers more…

8 omega advanced bpm agile agile software development apple architecture bennu bentley bmw bp bp group bpex bpgroup bpm bpm method bpm. outside in bpms bpr business business process business process management cbpp ccp ccp masters cem cemm cemmethod certified business process professional certified process professional cex compass business club cpp cpp advanced master cpp champion cpp master crm csi customer centricity customer expectation management customer experience customer experience management customer satisfaction cx cxman cxo cxrating design thinking ea einstein enterprise enterprise architecture enterprise bpm evaluation excellence gilead sciences group gutenberg hallmark cards high performance organization hpo indigo iq business iqpc james dodkins l6s lean lean six sigma lean. six sigma leansixsigma lss management mcdonalds moments of truth mot nasscom net promoter score new business trends nps o-i oi outside in outside in outsidein outside-in outsidein pex process process excellence process excellence process process management profit through process reliance samsung schurter sco scrum selection sic sigma sig sigma sigma six six sigma sixsigma southwest airlines steve steve jobs steve towers stevetowers successful customer outcomes successful outcomes supplier tnc togaf towers towersassociatescom tqm virgin mobile we have got to get scientific about the customer e www.bpgroup.org zachman zappos zara …less