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Steve Towers, CEO and CPP Champion

Steve Towers, CEO and CPP Champion

164 Followers
47 SlideShares 1 Clipboard 164 Followers 89 Followings
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47 SlideShares 1 Clipboard 164 Followers 89 Followings

Personal Information
Organization / Workplace
Greater Denver Area, Colorado United States
Occupation
CEO BP Group, Academy of Customer Experience Board, ISLSS Advisor, BPM Author & Keynote, PEX Judge, PMI, CX Authority
Website
www.successfulcustomeroutcomes.net
About
You know how hard it is to make Customer Experience Management & Business Transformation work? I solve this. I do this by providing you with 'insider' approaches to innovating your current ways of working to achieve immediate, tangible and significant improvement. Guaranteed. That includes 'hands on' individual 1-2-1, team workshops, C-level mentoring & enterprise transformation through certification, accreditation and consultancy. My mantra is "we have got to get more scientific about the customer experience". To kickstart this success call me on +44 7429 518277, & visit me at http://www.stevebtowers.com Founder of www.bpgroup.org in 1992, I developed the world’s first and premier...
Contact Details
Tags
bpm steve towers cem sco outside-in lean bpr cx customer experience six sigma cemmethod successful customer outcomes bp group lss bpgroup outside in pex towers outsidein process cxrating cpp customer centricity cxo cemm certified process professional 8 omega iqpc process management advanced bpm enterprise architecture lean six sigma customer experience management james dodkins gutenberg process excellence hpo apple high performance organization steve jobs customer expectation management ccp tqm ccp masters moments of truth oi mot ea sigma six management steve sixsigma the experience manager customer employee engagement design thinking iq business scrum agile agile software development compass business club togaf zachman cex we have got to get scientific about the customer e net promoter score nps customer satisfaction csi cxman virgin mobile reliance indigo gilead sciences mcdonalds samsung zappos zara hallmark cards lean. six sigma bpm. outside in bentley bmw southwest airlines cbpp sig sigma cpp master certified business process professional business process new business trends process excellence process bpm method profit through process towersassociatescom bpex bpms o-i sic sigma successful outcomes leansixsigma l6s crm business process management architecture enterprise einstein group bp excellence business schurter bennu supplier selection stevetowers www.bpgroup.org evaluation
See more
Presentations (46)
See all
Business Process Management 2 Bridging The Gap Between Business And Technology
14 years ago • 1137 Views
Business Process Management Succeeding With BPM
14 years ago • 759 Views
Business Process Management - Building The BPM Balanced Scorecard
14 years ago • 5862 Views
Business Process Management 1 Developing The Skillset
14 years ago • 1905 Views
Business Process Management CEM Method (update at http://www.slideshare.net/stowers/cemmethod-walkthough)
14 years ago • 6221 Views
Business Process Management - Choosing The Right Supplier
13 years ago • 1840 Views
Business Process Management Advanced concepts
13 years ago • 567 Views
Business Processes and Complexity
13 years ago • 2370 Views
Architecture World2009 Business Performance
13 years ago • 1077 Views
CEMMethod(tm) Overview
13 years ago • 2056 Views
ORCA Overview
13 years ago • 2629 Views
Moments of Truth Perth2009
13 years ago • 1818 Views
Outside In Process - Chicago V3
13 years ago • 1054 Views
BPM success in difficult times
13 years ago • 859 Views
Outside In The Secret Of The Leading 21st Century Companies Show
12 years ago • 2483 Views
Bp group oi_overview_2010
12 years ago • 737 Views
Ew10 Keynote
12 years ago • 732 Views
Steve Towers Workshop Florida January 2011
11 years ago • 843 Views
CEMMethod ORCA Overview
11 years ago • 3016 Views
Customer Centricity, BPM & Outside-In
11 years ago • 760 Views
Process Excellence & BPM State of the Industry Keynote
11 years ago • 1227 Views
Outside in The Secret_Architects_World_keynote_2011
11 years ago • 996 Views
Steve Towers process and productivity excellence _joburg_2011
11 years ago • 945 Views
BPGroup & PEX week worshop
10 years ago • 910 Views
Steve towers process excellence _africa_2012_cape_town
10 years ago • 983 Views
Steve Towers with six sigma on steroids
10 years ago • 999 Views
Steve Towers nasscom bpo summit 2012 opening keynote
10 years ago • 1354 Views
CEMMethod_Jan2013
10 years ago • 2648 Views
DEWA UAE DEC 2012
9 years ago • 1368 Views
CEMMethod advanced principles 2013
9 years ago • 2287 Views
Documents (1)
CEM meets BPM_London_April_2014
8 years ago • 23310 Views
Likes (16)
See all
The Age of Agile by Steven Denning
Rand Eaton- CSP, SPC4 • 4 years ago
Steve Towers PEX_Sydney_Why_BPM_fails
Steve Towers, CEO and CPP Champion • 8 years ago
Design Thinking PEX Australia_July_2016_final
Steve Towers, CEO and CPP Champion • 6 years ago
Stop Playing Get to Work
Gary Vaynerchuk • 7 years ago
7 Reasons You Need a Process Excellence Professional Cert Now
Steven Bonacorsi • 7 years ago
The New Rules of Selling
David Meerman Scott • 8 years ago
Go Big on Community Management!
Gary Vaynerchuk • 8 years ago
Enterprise and IT Architecture Awards 2013
iCMG International • 9 years ago
BMC BSM Newsletter October 2009
Kunal Sonawala • 13 years ago
The Myths of Innovation - Asian Remix
Benjamin Joffe • 13 years ago
China Mobile Internet Development
kevin han • 13 years ago
Business Process Management CEM Method (update at http://www.slideshare.net/stowers/cemmethod-walkthough)
Steve Towers, CEO and CPP Champion • 14 years ago
Business Model Innovation Matters
Alexander Osterwalder • 14 years ago
Strategy: beyond advertising
Zeus Jones • 14 years ago
Why are we even arguing about this?
Stephen Collins • 14 years ago
Experience Is The Product
Peter Merholz • 15 years ago
  • Activity
  • About

Presentations (46)
See all
Business Process Management 2 Bridging The Gap Between Business And Technology
14 years ago • 1137 Views
Business Process Management Succeeding With BPM
14 years ago • 759 Views
Business Process Management - Building The BPM Balanced Scorecard
14 years ago • 5862 Views
Business Process Management 1 Developing The Skillset
14 years ago • 1905 Views
Business Process Management CEM Method (update at http://www.slideshare.net/stowers/cemmethod-walkthough)
14 years ago • 6221 Views
Business Process Management - Choosing The Right Supplier
13 years ago • 1840 Views
Business Process Management Advanced concepts
13 years ago • 567 Views
Business Processes and Complexity
13 years ago • 2370 Views
Architecture World2009 Business Performance
13 years ago • 1077 Views
CEMMethod(tm) Overview
13 years ago • 2056 Views
ORCA Overview
13 years ago • 2629 Views
Moments of Truth Perth2009
13 years ago • 1818 Views
Outside In Process - Chicago V3
13 years ago • 1054 Views
BPM success in difficult times
13 years ago • 859 Views
Outside In The Secret Of The Leading 21st Century Companies Show
12 years ago • 2483 Views
Bp group oi_overview_2010
12 years ago • 737 Views
Ew10 Keynote
12 years ago • 732 Views
Steve Towers Workshop Florida January 2011
11 years ago • 843 Views
CEMMethod ORCA Overview
11 years ago • 3016 Views
Customer Centricity, BPM & Outside-In
11 years ago • 760 Views
Process Excellence & BPM State of the Industry Keynote
11 years ago • 1227 Views
Outside in The Secret_Architects_World_keynote_2011
11 years ago • 996 Views
Steve Towers process and productivity excellence _joburg_2011
11 years ago • 945 Views
BPGroup & PEX week worshop
10 years ago • 910 Views
Steve towers process excellence _africa_2012_cape_town
10 years ago • 983 Views
Steve Towers with six sigma on steroids
10 years ago • 999 Views
Steve Towers nasscom bpo summit 2012 opening keynote
10 years ago • 1354 Views
CEMMethod_Jan2013
10 years ago • 2648 Views
DEWA UAE DEC 2012
9 years ago • 1368 Views
CEMMethod advanced principles 2013
9 years ago • 2287 Views
Documents (1)
CEM meets BPM_London_April_2014
8 years ago • 23310 Views
Likes (16)
See all
The Age of Agile by Steven Denning
Rand Eaton- CSP, SPC4 • 4 years ago
Steve Towers PEX_Sydney_Why_BPM_fails
Steve Towers, CEO and CPP Champion • 8 years ago
Design Thinking PEX Australia_July_2016_final
Steve Towers, CEO and CPP Champion • 6 years ago
Stop Playing Get to Work
Gary Vaynerchuk • 7 years ago
7 Reasons You Need a Process Excellence Professional Cert Now
Steven Bonacorsi • 7 years ago
The New Rules of Selling
David Meerman Scott • 8 years ago
Go Big on Community Management!
Gary Vaynerchuk • 8 years ago
Enterprise and IT Architecture Awards 2013
iCMG International • 9 years ago
BMC BSM Newsletter October 2009
Kunal Sonawala • 13 years ago
The Myths of Innovation - Asian Remix
Benjamin Joffe • 13 years ago
China Mobile Internet Development
kevin han • 13 years ago
Business Process Management CEM Method (update at http://www.slideshare.net/stowers/cemmethod-walkthough)
Steve Towers, CEO and CPP Champion • 14 years ago
Business Model Innovation Matters
Alexander Osterwalder • 14 years ago
Strategy: beyond advertising
Zeus Jones • 14 years ago
Why are we even arguing about this?
Stephen Collins • 14 years ago
Experience Is The Product
Peter Merholz • 15 years ago
Personal Information
Organization / Workplace
Greater Denver Area, Colorado United States
Occupation
CEO BP Group, Academy of Customer Experience Board, ISLSS Advisor, BPM Author & Keynote, PEX Judge, PMI, CX Authority
Website
www.successfulcustomeroutcomes.net
About
You know how hard it is to make Customer Experience Management & Business Transformation work? I solve this. I do this by providing you with 'insider' approaches to innovating your current ways of working to achieve immediate, tangible and significant improvement. Guaranteed. That includes 'hands on' individual 1-2-1, team workshops, C-level mentoring & enterprise transformation through certification, accreditation and consultancy. My mantra is "we have got to get more scientific about the customer experience". To kickstart this success call me on +44 7429 518277, & visit me at http://www.stevebtowers.com Founder of www.bpgroup.org in 1992, I developed the world’s first and premier...
Contact Details
Tags
bpm steve towers cem sco outside-in lean bpr cx customer experience six sigma cemmethod successful customer outcomes bp group lss bpgroup outside in pex towers outsidein process cxrating cpp customer centricity cxo cemm certified process professional 8 omega iqpc process management advanced bpm enterprise architecture lean six sigma customer experience management james dodkins gutenberg process excellence hpo apple high performance organization steve jobs customer expectation management ccp tqm ccp masters moments of truth oi mot ea sigma six management steve sixsigma the experience manager customer employee engagement design thinking iq business scrum agile agile software development compass business club togaf zachman cex we have got to get scientific about the customer e net promoter score nps customer satisfaction csi cxman virgin mobile reliance indigo gilead sciences mcdonalds samsung zappos zara hallmark cards lean. six sigma bpm. outside in bentley bmw southwest airlines cbpp sig sigma cpp master certified business process professional business process new business trends process excellence process bpm method profit through process towersassociatescom bpex bpms o-i sic sigma successful outcomes leansixsigma l6s crm business process management architecture enterprise einstein group bp excellence business schurter bennu supplier selection stevetowers www.bpgroup.org evaluation
See more

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