The document outlines a training course on the Business Information Services Library (BiSL) framework, emphasizing its importance in business information management (BIM). It details the course structure, including introductions, exam formats, and the relationship between BiSL and ITIL, while also providing insights into the professional background of the trainer. The course aims to enhance understanding of BIM, prepare participants for certification exams, and tailor the BiSL framework to organizational needs.

1. ASL®andBiSL®areaRegisteredTradeMarksofASLBiSLFoundation.

2. Start and finish Course style
LunchCoffee and breaks
M00 - Course introduction 2/11 2/194

3.  Good understanding of the domain
Business Information Management (BIM)
 Understanding of role BiSL framework,
processes, activities and products
 Understanding how BiSL connects to
ITIL and other related frameworks
Main goal
 Attempt Foundation exam with confidence
 Begin to apply the framework, tailoring it to
your own organisation’s needs
Secondary goal
 Benefits and value of business information
management and BiSL framework
M00 - Course introduction 3/11 3/194

4. • Please share with the class:
• Your name and surname
• Your organization
• Your profession (title, function, job
responsibilities)
• Your familiarity with the
project/programme management
• Your familiarity with the
ITSM/ITIL/COBIT5/TOGAF/ASL2
• Your experience with information
management
• Your personal session expectations
M00 - Course introduction 4/11 4/194

5. • Foundation Exam
• Paper based and closed book exam
• Only pencil and eraser are allowed
• Simple multiple (ABCD) choice exam
• Only one answer is correct
• 40 questions, pass mark is 26 (65%)
• 1 hour exam
• No negative points, no “Tricky Questions”
• No pre-requisite for Foundation exam
• Sample, one mock (official) exam is
provided to you
Candidates completing an examination in a language that
is not their mother tongue, will receive additional time
M00 - Course introduction 5/11 5/194

6. • Advanced Exam
• Paper based and closed book exam
• Only pencil and eraser are allowed
• Simple multiple (ABCD) choice exam
• Only one answer is correct
• 40 questions, pass mark is 26 (65%)
• 75 minutes exam
• No negative points, no “Tricky Questions”
• Foundation certification is required
• Sample, one mock (official) exam is
provided to you
Candidates completing an examination in a language that
is not their mother tongue, will receive additional time
M00 - Course introduction 6/11 6/194

7. BiSL syllabus section code and title
BF Business information management and Framework
UM Use Management
FM Functionality Management
CP Connecting Processes
MP Management Processes
SP Strategic Processes
Handbook PageSyllabus
Module slide number / total module slides
Slide number /
total slides
Module number
and name
BiSL
handbook page
BiSL syllabus
section code
M00 - Course introduction 7/11 7/194

8. See Appendix #2 for more mind maps
M00 - Course introduction 8/11 8/194

9. quizlet.com/42710260/
M00 - Course introduction 9/11 9/194

10. M00 - Course introduction 10/11 10/194

11. twitter.com/mirodabrowski
linkedin.com/in/miroslawdabrowski
google.com/+miroslawdabrowski
miroslaw_dabrowski
www.miroslawdabrowski.com
Mirosław Dąbrowski
Agile Coach, Trainer, Consultant
(former JEE/PHP developer, UX/UI designer, BA/SA)
Creator Writer / Translator Trainer / Coach
• Creator of 50+ mind maps from PPM and related
topics (2mln views): miroslawdabrowski.com
• Lead author of more than 50+ accredited materials
from PRINCE2, PRINCE2 Agile, MSP, MoP, P3O, ITIL,
M_o_R, MoV, PMP, Scrum, AgilePM, DSDM, CISSP,
CISA, CISM, CRISC, CGEIT, TOGAF, COBIT5 etc.
• Creator of 50+ interactive mind maps from PPM
topics: mindmeister.com/users/channel/2757050
• Product Owner of biggest Polish project
management portal: 4PM: 4pm.pl (15.000+ views
each month)
• Editorial Board Member of Official PMI Poland
Chapter magazine: “Strefa PMI”: strefapmi.pl
• Official PRINCE2 Agile, AgilePM, ASL2, BiSL methods
translator for Polish language
• English speaking, international, independent
trainer and coach from multiple domains.
• Master Lead Trainer
• 11+ years in training and coaching / 15.000+ hours
• 100+ certifications
• 5000+ people trained and coached
• 25+ trainers trained and coached
linkedin.com/in/miroslawdabrowski
Agile Coach / Scrum Master PM / IT architect Notable clients
• 8+ years of experience with Agile projects as a
Scrum Master, Product Owner and Agile Coach
• Coached 25+ teams from Agile and Scrum
• Agile Coach coaching C-level executives
• Scrum Master facilitating multiple teams
experienced with UX/UI + Dev teams
• Experience multiple Agile methods
• Author of AgilePM/DSDM Project Health Check
Questionnaire (PHCQ) audit tool
• Dozens of mobile and ecommerce projects
• IT architect experienced in IT projects with budget
above 10mln PLN and timeline of 3+ years
• Experienced with (“traditional”) projects under high
security, audit and compliance requirements based
on ISO/EIC 27001
• 25+ web portal design and development and
mobile application projects with iterative,
incremental and adaptive approach
ABB, AGH, Aiton Caldwell, Asseco, Capgemini, Deutsche Bank,
Descom, Ericsson, Ericpol, Euler Hermes, General Electric,
Glencore, HP Global Business Center, Ideo, Infovide-Matrix,
Interia, Kemira, Lufthansa Systems, Media-Satrun Group,
Ministry of Defense (Poland), Ministry of Justice (Poland),
Nokia Siemens Networks, Oracle, Orange, Polish Air Force,
Proama, Roche, Sabre Holdings, Samsung Electronics, Sescom,
Scania, Sopra Steria, Sun Microsystems, Tauron Polish Energy,
Tieto, University of Wroclaw, UBS Service Centre, Volvo IT…
miroslawdabrowski.com/about-me/clients-and-references/
Accreditations/certifications (selected): CISA, CISM, CRISC, CASP, Security+, Project+, Network+, Server+, Approved
Trainer: (MoP, MSP, PRINCE2, PRINCE2 Agile, M_o_R, MoV, P3O, ITIL Expert, RESILIA), ASL2, BiSL, Change Management,
Facilitation, Managing Benefits, COBIT5, TOGAF 8/9L2, OBASHI, CAPM, PSM I, SDC, SMC, ESMC, SPOC, AEC, DSDM Atern,
DSDM Agile Professional, DSDM Agile Trainer-Coach, AgilePM, OCUP Advanced, SCWCD, SCBCD, SCDJWS, SCMAD, ZCE 5.0,
ZCE 5.3, MCT, MCP, MCITP, MCSE-S, MCSA-S, MCS, MCSA, ISTQB, IQBBA, REQB, CIW Web Design / Web Development /
Web Security Professional, Playing Lean Facilitator, DISC D3 Consultant, SDI Facilitator, Certified Trainer Apollo 13 ITSM
Simulation …
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13. 1. Introduction to Business Information Management and BiSL
2. BiSL Framework
3. Use Management
4. Functionality Management
5. Connecting Processes - Operational Level
6. Management Processes
7. Information Strategy
8. I-Organization Strategy
9. Connecting Processes - Strategic Level
10. Use of BiSL and implementation
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14. • Organizations depend on information systems and information
management is therefore critically important
• Essential to be in control of IT outsourcing
• Complex organizations have varied demands – BIM is the central
contact for both the business and IT
• BIM helps to deal with rapid change in organizations and their
requirements
• Operations and strategy must be linked
• BiSL is a generic framework for BIM
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15. • BIM is closely related to Application Management and IT
infrastructure Management
• BIM is part of the user organization
• BIM is portfolio holder for the business
• BIM is a customer for application management and IT infrastructure
management
• BIM represents business management
19M01 - Introduction to Business Information Management and BiSL 4/10 15/194

16. User
organization
IT
organization
Information
systems
 Infrastructure
 Hardware
 Equipment
 Networks
 Software
 Databases
Maintaining
software:
 Creation
 Maintenances
 Renovation
Provision of
information
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17. Data
Applications
Infrastructure
AM
ITIM
BIM
Business Information
Management
Information provisioning
 User / organizational
perspectives
 Managerial aspects
 System owner & business
information managers
Application Management
Information systems
& applications
 Maintenance
perspective
 Focused on IT
solutions
 Maintenance
organization /
application
management &
development
IT infrastructure
Management
Information technology
 Production perspective
 Technical aspects
 Data centers
 Storage
 Network
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18. Data
Applications
Infrastructure
Mgmt
Users
Serv
Team
AM
ITSM/
ITIM
Demand Supply
Agreements
BIM
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BF
BiSL®
ASL®
ITIL®
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19. BF
Information
provisioning
for the
business
Automated
information
provisioning
(IT) and IT
support
The BIM
organization
The policy of
the
organization
Specifying the
organization’s
information
requirements
Ordering IT
services and
monitoring IT
provider
Function that
controls the
information
provision for the
organization
BIM translates
demands into
automated and
non-automated
information
provisioning
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20. ©CopyrightmaterialisreproducedwiththepermissionofVanHarenPublishing
BF 28M01 - Introduction to Business Information Management and BiSL 9/10 20/194

21. M01 - Introduction to Business Information Management and BiSL 10/10 21/194

23. 1. Introduction to Business Information Management and BiSL
2. BiSL Framework
3. Use Management
4. Functionality Management
5. Connecting Processes - Operational Level
6. Management Processes
7. Information Strategy
8. I-Organization Strategy
9. Connecting Processes - Strategic Level
10. Use of BiSL and implementation
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24. • Effective BIM requires operational, managing and strategic processes
• BIM framework divided processes into 7 process clusters
• BIM success is strongly determined by interfaces between the various
process clusters and the various process levels
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31M02 - BiSL Framework 3/11 24/194

25. • Vendor independent public domain library for the implementation of
business information management
• BiSL offers guidance for the BIM domain, which deals with actively
managing, maintaining and supporting the functionality of
information systems
• BiSL assumes a business point of view and describes the processes and activities
related to information management that are a business responsibility
• BiSL aims to professionalize the demand function
• Not only within an organization, but also as a unifying factor between different
organizations
• One of the most important benefits of the framework is that a
common language and reference is provided to the market,
facilitating a better understanding and communication between the
involved parties
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26. • The library is promoted and supported by the
ASL BiSL Foundation and sponsored by both
IT service providers and user organizations
that benefit from sharing their best practices
and using a knowledge platform for
application management.
• www.aslbislfoundation.org
• In 2005, the Business Information Services Library Library (BiSL) was
launched into the public domain as a library for business information
management
• In 2012 a revised version of BiSL was published in which some of the
terminology was slightly updated
M02 - BiSL Framework 5/11 26/194

27. BiSL: A Framework for
Business Information
Management - 2nd
Edition
BiSL Pocket Guide - 2nd
Edition
BiSL Self-assessment -
Diagnosis for Business
Information Management
M02 - BiSL Framework 6/11 27/194

28. Management Processes
Information
Strategy
I-Organization
Strategy
Functionality
Management
Use
Management
Connecting
Processes -
Strategic
Level
StrategicOperationalManaging
Connecting
Processes -
Operational
Level
BF
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29. Planning and
Resource Management
Financial
Management
Demand
Management
Contract
Management
Use Management Functionality Management
Information StrategyI-Organization Strategy
Connecting processes -
Operational Level
Strategic User
Relationship
Management
Information
Coordination
Change
Management
Transition
Management
Strategic
Information
Partner
Management
Strategic
Supplier
Management
End User
Support
Business Data
Management
Operational
Supplier
Management
Specify
Information
Requirements
Design
Non-automated
Information
Systems
Prepare
Transition
Review
and Testing
Management
Processes
Define
I-Organization
Strategy
Connecting Processes -
Strategic Level
StrategicOperationalManaging
Information
Lifecycle
Management
Information
Portfolio
Management
Establish
Business
Process
Developments
Establish
Information
Chain
Developments
Establish
Technological
Developments
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M02 - BiSL Framework 8/11 29/194

30. Controlling the provisioning of information
Future of the content
of the information
provisioning
Organizing
the information
provisioning
Functionality
management
Use
management
Operational
Key user
Business information
administrator
Managing
Product manager
System owner
In line with policy
CIO
Information
manager
BF
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31. M02 - BiSL Framework 10/11 31/194

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