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ASL and BiSL Introduction Eng 2009
- 1. asl bisl foundation 2010 www.aslbislfoundation.org Introduction ASL BiSL Foundation
- 2. Management Summary Businessdepends on IT IT is a substantial investment IT Management is a relatively neglected domain Business and IT still don’t interact effectively Complexity and communication are key issues Process Models are part of the solution ASL BiSL Foundation can help
- 3. IT & BusinessDomains Supply Demand IT Service Provider IT & Business IT Service Consumer IT Component Suppliers Management Application Suppliers Business Information Management Users Technical Infrastructure Management Application Management Infrastructure Suppliers
- 4. Business Information ManagementAdvising Customer management as to strategic and tactical information requirements Specifying information requirements Designing and implementing non-automated Information systems Acquiring automated Information systems and related services Designing and implementing processes and procedures for use of Information systems Supporting the end users on how to use the Information systems Ensuring that Information systems are used appropriately Supply Demand IT & Business IT Service Consumer Management Business Information Management Users
- 5. What’s the Problem?“ Customers want providers to be more pro-active and innovative ” (Forrester, North American Applications Outsourcing, Q1 2007) “ Providers are challenged to deal with the immaturity of user organizations in approaching AO decisions methodically and strategically” (Gartner, Market Trends: Application Outsourcing, Worldwide, 2006) “ Cost takeout remains a key driver in AO, but process improvement, quality initiatives, vertical knowledge, packaged application expertise and core life cycle application skills are becoming more important to a service provider's sustained value proposition” (Gartner, Market Trends: Application Outsourcing, Worldwide, 2006)
- 6. Pains IT ServiceProviders Delivery not under control Quality issues, outages and delays Misunderstandings with customers and IT partners Staff not motivated for Application Management Mugged by Application Development Complex application portfolio Business doesn’t know what it wants Business refuses to take responsibility
- 7. Pains IT ServiceConsumers Outages and performance issues cause loss of production, sales and clients Extra costs, missed revenue and loss of market position due to slow IT change Missed opportunities to innovate with IT Damage to reputation when things go wrong No grip on costs, changes, projects IT not proactive and innovative IT just doesn’t understand us
- 8. ASL BiSL FoundationProfessional association for Information Management and Application Management Founded in 2002 in the Netherlands as Non-profit, Vendor-independent, Public domain organization Advance professionalization of IT from both a business and an IT perspective Funded by 30 Demand and Supply organizations who benefit from standards and best practices Standards and best practices are freely available http://www.aslbislfoundation.org
- 9. ASL BiSL Foundation- Partners Accedis Alliander ASR Netherlands (Fortis)* bITa Center (Events) BSI/KPMG (Certification) Capgemini Centraal Beheer / Achmea * Dutch Ministry of Defense * Dutch Ministry of Justice Dutch Ministry of Education Dutch Police Force * Dutch Tax and Customs Administration EXIN * Managing Partner HINFON ISES Ideas to Interconnect Innovative Consulting (Italy) Kenna Management Group (India) KZA NOVI Ordina * Quint Wellington Redwood Sogeti UWV Valori Van Haren Publishing (Publications) Ventus Blue = Business, not IT
- 10. ASL Testimonials TataSteel (Corus) uses ASL (and BiSL) to create integral information provisioning and improve efficiency in 500 furnaces Alliander uses ASL to improve interaction between Apps & Ops Capgemini uses ASL to reduce risks during changes Wincor Nixdorf uses ASL to ensure smooth transition from development to operations
- 11. Other ASL UsersAchmea ASR (Fortis) Dutch Central Financial Institute (CFI) Dutch Ministry of Defense Heijmans ING Ordina Various Municipal Authorities Water Control Board
- 12. BiSL Testimonials InlandRevenue uses BiSL to improve roles and responsibilities and proactively prevent damage as a result of ICT problems Public Prosecutor uses BiSL to assess and ensure quality of information systems during transition from development to operations Fortis uses BiSL to anticipate changes and use budget better Getronics uses BiSL to clarify roles and responsibilities and ensure that the business’ needs are translated to IT UVIT uses BiSL to align information management in four merged insurance companies Dutch Police Force uses BiSL to reduce mistakes and knowledge transfer costs
- 13. BiSL Users AchmeaANWB Dutch Ministry of Defense ING Various Municipal Authorities Wilma
- 14. ASL BiSL Foundation– Free Products & Services Process frameworks: ASL and BiSL Best practices Publications, Whitepapers, Presentations On-line support Examination specification Certification specification Theme sessions (free), Annual conference (fee)
- 15. Partners – CommercialProducts & Services Books (Van Haren Publishing) Training (Various) Professional Certification (EXIN) Consultancy (Various) Process Assessments (Various) Process Certification (BSI/KPMG)
- 16. International Ambitions Membersprefer widely acknowledged standards Members fund international promotion Presentations and publications Dutch standard NEN3434 for Application Management is based on ASL and is currently being ‘fast-tracked’ to ISO standard Supported by local ambassadors Using mutually beneficial knowledge-sharing liaisons with other professional associations
- 17. ASL recognized byGartner as a maintenance addition to the development oriented standards CMM and CMMI Dimension Data report that 32% of organizations in 50 countries are engaged with ASL Subject of future research by Forrester ASL mapped to ITIL V3 in an ITIL white paper (>60000 downloads) ITIL (OGC) recognizes ASL as having added value ASL and BiSL recognized by itSMF as complementary and closely related to ITIL ASL and BiSL presented at conferences in Europe, USA, India, SE Asia, Australia International Status
- 18. Geography Web traffic21% outside NL AGR 12% 121 countries Top 14 = 90%
- 19. Positioning ASL, BiSL& ITIL ITIL BiSL ASL Supply Demand IT Service Provider IT & Business IT Service Consumer IT Component Suppliers Management Application Suppliers Business Information Management Users Technical Infrastructure Management Application Management Infrastructure Suppliers
- 20. ACM Support EnhancementCapac. mgt Contin. mgt Incid. mgt Avail. mgt Config. mgt SW ctrl & distrib Chng. mgt Planning and control Cost management Quality management Service Level management ICT devel. strategy ICT portfolio management Customer environ. strategy Customer organ. strategy OCM Technology definition Service delivery definition Skills definition Market definition Account definition Connecting Operational Governance Life cycle management Impact analysis Design Realisa-tion Testing Imple-mentation ASL - Application Services Library Framework
- 21. Ensure long term alignment with the users’ business Keep application(s) up-and-running Keep application(s) up-to-date Ensure long term success for the appl.mgt organization Manage time, costs, quality, expectations ASL - Application Services Library Framework Operational Governance Connecting SW ctrl & distrib Chng. mgt
- 22. Planning and Control Financial management Demand management Contract Management Operational IT management Data management User support Infor- mation coor- dination Governance Management Operations Operations management Functionality management Requirements specification Design non- automated IS Transistion planning Review and test Define business process dev. Develop information strategy Supplier relationship management Chain partner relationship management Define organization User relationship management Develop I-organization strategy Information Lifecycle Management Define chain developments Define technological developments Change- mgt Transition Information Portfolio Management BiSL - Business information Services Library Framework
- 23. Ensure longterm alignment with the users’ business Keep the information provisioning up to date Keep the information provisioning up and running Manage costs and benefits, demand and supply Infor- mation coor- dination Governance Management Operations Operations management Functionality management Ensure long term success for the info.mgt organization Develop information strategy Develop I-organization strategy Change- mgt Transition BiSL - Business information Services Library Framework
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- 30. For more information[email_address] www.aslbislfoundation.org Questions?
Editor's Notes
- #21 Application Services Library ASL describes the management, maintenance and renewal of applications resulting in: better service concerning applications and their delivery according to agreement; less disturbances as one acts proactively instead of reactively; applications remain adapted to the demands and wishes of the customer. ASL describes responsibilities of application management: it is the theoretical basis for setting up management and maintenance processes. Thanks to ASL, employees speak the same language and know exactly what their activities and roles are in maintenance and management. Process improvements can be carried out by recognizing (sub) processes and by using the available best practices. This means IT services and products can be delivered according to pre-determined quality levels (service levels). An insight into the activities of management and maintenance also reveals the costs of this. The possibility of benchmarking provides organizations and processes a comparison with one another. ASL consists of a model and a theoretical framework, described in books and publications and a wide collection of so called ‘best practices’. The model consists of 25 processes, dividing the operational and tactical processes into two sub areas: Services: all processes directly concerned with the services and the daily use of the applications; Applications: all processes relating to the application portfolio, the lifecycle and the changes to the applications. The figure shows the division of the processes over the sub-areas. In addition to the division into services and applications, the processes are clustered according to the following subjects: Management: the management processes ensure optimal use of applications for supporting the business process with a minimum of resources and disturbance to the operation. In practice, these activities can quickly account for 20 to 40 percent of the activities of application management. Maintenance and renewal: maintenance and renewal processes ensure applications are changed according to the demands and requirements of the organization. Connecting processes: the processes change management and software control and distribution are the connection between the operational processes. Change management ensures the logistics of the changes to maintenance and renewal and software control and distribution ensures the logistics of the (physical) objects of the information system towards management. Management processes: the management processes ensure joint control of the operational processes and the coordination with the strategic processes. Applications Cycle Management (ACM): the long-term strategy for the various applications is described in these processes. Organization Cycle Management (OCM): the long-term strategy for the future of the IT service organization is developed in these processes. IT departments or IT organizations do not often give enough consideration to their own future and the services they wish to deliver or the partnerships necessary for this. Their future is central to this cluster of processes. The ‘best practices’ contain examples of processes in various situations and various businesses.
- #23 Business Information Services Library BiSL describes the processes of business information management and information management in order to control the information provision from a user’s and business perspective. It is a model with operational, tactical and strategic processes for setting up and implementing business information management. Organizations can use BiSL for formalizing their IT demands more efficiently, making optimal use of information provision. The BiSL processes are situated between the IT and business processes, between business information (systems) managers and information managers. BiSL describes all main processes and their mutual relationships. It provides suggestions for improving the processes and it provides business information (systems) managers and information managers’ unambiguous terminology. By using BiSL, organizations get: high quality support for the business processes by information provision; high quality support to end users by the information provision; managing and control of IT suppliers; good price-quality ratio of the information provision; the possibility of anticipating changes in the user organization, the business process and the environment of the organization. The BiSL model contains three levels: operational, tactical and strategic. Within these three levels, the processes are allocated to seven clusters: On the strategic level: Develop information strategy: translates developments in the business processes, the environment and the technology into the future information provision; Develop I-organization strategy: establishes communication, management and operating procedure for all parties involved in the decision-making process of information provision; Connecting processes: realizes coordination between all parties and all plans in the sub areas of the information provision. On the tactical level: These processes control the management tasks of maintenance and renewal processes (and connecting processes) from the point of view of planning, costs, needs and contracts. They form the connection between tactical and operational processes. On the operational level: Use management: supports the users in daily use of the information provision, provides operational control of the IT supplier and monitors the operational data maintenance; Functionality management: designs and realizes changes in the information provision; Connecting processes: provides decision-making regarding changes in the information provision and carries these out in the user organization.
- #24 So here are all of the 26 processes in the ASL Framework. Some processes are used more often than others. ACM and OCM maybe once to twice a year. Capacity mngt, Continuity mngt and Availability mngt possibly should be performed more than they usually are, but that’s how it is. To finish off dealing with the framework I’d like to take you through a subset.