The document outlines various aspects of IT service management including governance, risk, compliance, and portfolio management. It provides insights into CI/CD pipeline management, IT security, and software asset management. Additionally, it discusses the IT4IT tooling landscape and its implications for code quality and value stream management.

1. Service Monitoring &
Event Management
Governance, Risk
and Compliance
Strategy to Portfolio
Demand & Portfolio Backlog Management
Service / Application / Product Portfolio
Enterprise Architecture
Backlog Management
CI/CD Pipeline
Test Management
Source Code
Security Testing
Request to Fulfill
Request Management
Release & Deployment / Provisioning
Component / Element Management
Workforce / Human Resource
management
IT Financial
Management
Intelligence &
Reporting
Sourcing & Vendor
Management
IT Governance, Risk
and Compliance
Supporting Capabilities
Software asset / License
management
IT Security
Management
Collaboration &
Communication
Requirement to Deploy Detect to Correct
Artifact
Repository
IT Service Management
Security
Operations
CMDB & Discovery
IT4IT Tooling Landscape 2020 (Rob Akershoek)
Code quality
IT4IT / DevOps Tooling Landscape 2020
Value Stream Management