This document provides a summary of Daniel Salameh's qualifications and experience. He has over 19 years of experience in program and project management, including managing large and complex programs consisting of multiple projects. Some of the industries he has worked in include banking, insurance, manufacturing, and higher education. He is proficient in various project management methodologies and has experience managing both traditional and agile projects.

1. DANIEL SALAMEH (PMP)
13450 S. Huron River Drive
Romulus, MI 48174
734-941-6796
itmgmtds1@hotmail.com
SUMMARY
• Certified Project Management Professional with 19 years of Program management/PMO and 12 years of Multi-Project Management
experience in roles such as Program Manager/Project Director/Senior PM with a strong combination of Program/Project
Management & Technical skills.
• Several years of Banking/ Financials Project/Program Management work experience
• Several years of Insurance (Commercial, Business, Life, Auto & Property & Causality) work experience.
• Several years of Manufacturing, Industrial, Telecommunications, Big four Consulting & Higher Education work experience
• Several years of Disaster recovery, Risk Management & Business Continuity Project Management experience.
• Technical skills - 6 years in Web based development, 10 years in Mainframe development, 8 years in Client Server environment, 10
years in Data Communications/Networking & Infrastructure
• 10 years experience with major methodologies - PMI, SDLC, Method I, Six Sigma, RUP, and Waterfall, RUP, Agile, Extreme
Programming
• Extensive Accounting and Financial applications work experience including all processes & procedures associated with GL, AP, and
AR…
• Experience building Oracle Financial Data Warehouses, in depth knowledge of Oracle 11i/R12 AP, AR, GL and PO. Strong data modeling
and data architecture experience within Oracle Financials and hands on experience working with ETL and BI tools such as Cognos,
Micro strategy, Informatica and Business Objects
• Extensive insurance, Banking & Financial work experience.
• 10 years in Quality Assurance (QA), Quality Control (QC) and Testing; 6 years in Data warehousing, Data Marts, Data Mining, Data
Retrieval
• 12 years in managing Users. Clients and Vendors relations
• 6 years experience in Corporate Training, Mentoring and Traditional class room teaching
• 12 years in Knowledge Management, Quality Management, Communication planning and 10 years of Management Consulting
experience including Big 5’s.
• 10 years of IT staff management
Program / Project Management Experience Summary
Several years of PMO, Large scale Programs & multi projects management work experience. High level roles, responsibilities & specifics
included the following:
• Managed programs and projects through their entire life cycle: initiation, planning, plans implementation to closing & delivery.
• Programs & projects included ERP software implementation, Data warehousing, Mainframe development, Web development,
Custom development, Application enhancement, Infrastructure management.
• Lead & managed Disaster recovery & Business Continuity effort for major organizations & managed all sub projects through their
entire life cycle.
• Budgets varied from $.5 million to $54 million; team sizes varied from 5 to 120 members, team orientation included in house,
remote, multi locations & Global (offshore) teams.
• Managed Planning, Plans implementation, & program/Projects tracking.
• Managed Program /Project Risk, Quality, & issues.
• Managed the Program/Project Financials (Budgeting & Forecasting)
• Managed Program / Project communication; Created Program / Project Metrics; Communicated the Program / Project status with
team members, PMO & project stats
• Worked with all different kinds of organizational structures including functional & Matrix
• Facilitated status meetings, with project teams, PMO, project sponsors, users & steering committee

2. • Created all the associated Program/Project plans, Statement of work, Business cases, Scope statement, Program/Project charter,
work plan (WBS), Quality Plans, implementation plans & risk management plans
• Participated in the requirement gathering & documentation (RAD & JAD sessions)
• Hands-on experience working with team members during the program, project & development life cycle, initiation, requirements,
design, coding, testing and implementation
• Mentored / trained a large number of team members on all the different functional areas
• Managed all implementation including user acceptance Testing (UAT)
TECHNICAL SKILLS
• Methodologies, Processes & Procedures: PMI, Method I, Fusion, RPM Express, CRM, SDM/SPI, Waterfall ISO standard, SDLC
PMO, Yourdon, Event Driven Customer/Production/Tech/Help Desk Support procedures, Process Reengineering, Iterative OO, Rational
Rose, SEI CMM CMMI, Structured RAD life cycle, QA & QC, EDP Auditing, Feasibility studies, Cost/Benefit Analysis, CPM, PERT,
Sampling, Prototyping, Statistical Analysis, Six Sigma, Rational Unified Process (RUP), Disaster recovery & Business Continuity, JD
Edwards
• Agile
Iteration planning, Feature events cost & duration estimation, Features prioritization, Iteration Risk Management plan,
Agile change management, Agile issue management, Agile team building, iterative and incremental software
development methodologies. Extreme Programming (XP), Scrum, Crystal, Dynamic Systems Development Method
(DSDM), Lean Development, and Feature-Driven Development (FDD). Coaching Agile teams, Mentoring Agile Teams,
Iteration Life Cycle, Backlog, Master backlog, Agile test planning, Inception, Elaboration, Construction, Product backlog,
Scrum, DSDM, Unified Process, FDD, Small, Cross-functional Teams, Iteration Planning Meeting, Feature Selection, Task
Planning, Iteration Adjustments, Warning Signs, Refactoring to Patterns, Agile Project Management Tools, Iteration
Planning and Tracking, Burn down Charts, Daily Stand-up, Agile Team Collaboration
Over 9 years of managing agile projects and utilizing the most popular frameworks for implementing
agile such as Scrum. Agile / Scrum best practices were used at my most recent Consulting Assignment for
Consumers Energy (Michigan Gas & Electric Utility Company). My Roles and responsibilities as a
Senior Program / Project Manager as they relate to Agile and Scrum did include but not only the
following:
1. Participated in Setting up Agile / Scrum best Practices, Methodology, Processes and Procedures
within a PMO for a large number of Organizations
2. Managed a Large number of Agile / Scrum Projects / Sprints thru their entire Life Cycle
3. Created all the needed Project Plans and Artifacts during Sprint 0
4. Created, populated, updated and monitored the Project backlog (features, Sprints , User Stories)
5. Managed and facilitated all Sprint activities including Sprint planning, Daily Scum Meeting /
stand-up, Sprint demo’s and Sprint retrospective
6. Managed All Sprint Communications and reporting including the Creation of the Sprint Burndown
charts
7. Worked with a large number of Agile/ Scrum Project Management and Development Software
tools such as JIRA & LeanKit
8. Worked closely and molded with entire Sprint team such as Product Owner, Agile Coach, Agile
developers and the rest of the team
9. Agile / Sprint Projects did involve SharePoint Development, BI and Data Warehousing, Web
Development and Ecommerce
10. Most of the Managed Agile / Scum projects were in a Matrix Organization Structure

3. 11. In addition to all of the above the following were done and were part of my roles and
responsibilities:
Iteration Life Cycle, Backlog, Master backlog, Agile test planning, Inception, Elaboration,
Construction, Product backlog, Scrum, DSDM, Unified Process, FDD, Small, Cross-functional
Teams, Iteration Planning Meeting, Feature Selection, Task Planning, Iteration Adjustments,
Warning Signs, Refactoring to Patterns, Agile Project Management Tools, Iteration Planning and
Tracking, Burn down Charts, Daily Stand-up, Agile Team Collaboration
• Project Management Software: MS Project -Workbench –Timeline, MS Office (Visio, Excel, PowerPoint, and Word)
Primavera, MS Project Server (2003/2007), SharePoint (2003/2007), Office Portfolio 2007, Quality Center 11 defect module; TFS
Team Web Access ( 2012 ) ,Jira to manage backlog and sprints, Clarity / EPMO / DPMO & project reporting
• OS: OS/MVS, OS 390 , DOS, UNIX, AS400, DX10, Windows 2000/NT/98/XP, Windows 3.1, Novell (Netware), Banyan Vines, 3 Com, HP-
UX 11i, Linux, Solaris 10, Windows NT
• DBMS & related: DB2, IMS, Sybase Oracle, Informix, Natural ADABAS, MS Access, PowerBuilder, FoxPro/FoxBASE, Crystal Report
Generator, Dbase, Erwin Case tools, Forest & Trees Oracle 8i, 9i and 10g , Oracle 11, R12, People tools, Peoplecode,reporting tools
(nVision, Crystal, Query, SQR, etc.), Business Objects, Informatica, ETL , First Logic, Data warehousing, Data Integration, Data Mining
and Master Data Management
• Business Intelligence / BI /Data Warehousing
BI Platform .NET SDKs, SAP Business intelligence / BI, BI Platform Java SDKs, · Data stage , BI Dashboards,
Microsoft Reporting Services / SQL Server Reporting, · Informatica Power center (upgrading to 9.5), · Exadata, · BOBJ, ·
Neteeza TwinFin, · rePortal – including Crystal Reports, Microsoft Reporting Services / SQL Server Reporting / (SSRS)/
SQL Server 2012, SQL Server 2008 R2, SQL Server 2005, Report Server, First Logic, Informatica, SQL, Queries, Data Marts,
Complex Queries, SQL commands, Oracle 10g, Oracle 11, Data Alerts, Data elements, Data Integration, DB2, IMS,
Informatica Power Center 8, Informatica Powercer Center 9.5, data governance, data migration, service-oriented
architecture (SOA), B2B data, exchange, and master data management (MDM), Big Data, data feeds, data services, data
quality, profiling, MDM use cases, Oracle Exadata Database Machine X3-8, database deployments, extreme performance
and scalability, Online Transaction Processing (OLTP), Data Warehousing (DW) and consolidation of mixed workloads,
Oracle Exadata Storage Servers, InfiniBand switches, fast transaction response times and high throughput. Oracle
Exadata, database appliance, OLTP, OLAP, Oracle Linux distribution), and storage software, Data acquisition, Exadata
Version 2, Data Integration, Data mapping, Data midstream, Data Objects, Data Services, Data Validation, Business
Objects, SAP Business Objects, IBM Info Sphere Data Stage, Version 8.7.0 .
- Define/Support Migration Architecture, Migration roadmap, Migration program structure
- Experience of working on Migration tools like Informatica
- Collaborated with different functional teams to define migration workflows, requirements, and high level
acceptance criteria.
- Defined approach for data governance and security
- Defined Data Analysis (DAN) architecture
- Maintained communication with programmer stakeholders
• Programming Languages & Related Software: VB, C, C++, Java, Java Scripts, COBOL, CICS, IMS, TSO, ISPF, BAL, COBRA, DOS,
OS/MVS, VSAM, ISAM, FORTRAN, ASSEMBLER, PASCAL, RPG, JCL, PL, Basic, RPG, RPG 4, Oracle HR, PeopleSoft
• Applications: Banking –Insurance – Financial - Manufacturing Applications - Financial Applications - Accounting Applications - Billing
Applications -Inventory Control Applications - Options & Stock Exchange Applications - Payroll Applications - Distribution Systems
Applications - Engineering Applications - Human Resources & Personnel Applications, Educational Applications - Marketing
Applications - Student Records & Personnel Applications, Health / Life Insurance Applications - Banking Applications
• Web Development related technologies: Java Beans, HTML, XML, RUP Netscape Application server, Biz Talk,
Java(JSP/Servlet, JDBC, JNDI,J2EE/EJB), ASP (VBScripts, Perl5,CGIXML/XSLNE framework(SOAP, MSXML), Rational Rose, MS Visual
Studio, Mercury Win Runner/Load Runner, LDAP, Macromedia, Event Driven, RUP, Iteration, WebSphere Application Server,
WebSphere Communication Server, WebSphere tool kits, WebSphere portals, Data warehousing, Data Marts, Data Mining, Unified
Modeling Language (UML)

4. EDUCATION
• PMP/PMI: several Project/Program management training companies, completed certification training
• Professional Certificates of Completion on different software, Hardware & Networking - SQL Server, Informix, Oracle, PeopleSoft,
Novell (Netware), Visual Basic, Java, Java Scripts, C, C++, Unix, WebSphere Application Server, WebSphere Communication server,
WebSphere Studio, WebSphere Portal
• Henry Ford Community College, Dearborn, MI, AS in Computer Information Services
• Buffalo State College, Buffalo, NY, BS in Electronics/Computer Engineering
• Buffalo State College, Buffalo, NY, MS in Computer Information Systems
WORK EXPERIENCE
TEKSystems
State of Michigan
December 2015 to Present
Senior Program Manager
Managing a Large scale Program (49 million budget) that consists of 15 Development Projects. The following are the details of
the Program Project scope & nature
1. Three ERP / PeopleSoft Upgrade projects. Upgrading the following modules from 9.1 to 9.2
a. PeopleSoft HCM module (HR Core, Benefits Administration and Absence Management)
b. PeopleSoft Financials (GL, AP, AR, Payroll)
c. PeopleSoft SCM (Department of Transportation
2. Six Business Intelligence / BI & Data-Warehousing Projects (Agile Development)
3. Six Web Development & Ecommerce projects (Agile Development)
Roles & Responsibilities include but not only the following:
a. Managing the Program thru its life cycle
b. Managing the Program Financials (Budgeting & Forecasting)
c. Managing Program Communications (Status meetings & reporting, demos, Dashboard Reports, PPT
presentations)
d. Program Tracking
e. Program Planning
f. Program Issue & Risk Management
g. Managing outside Vendor relationships
h. Facilitation of meeting with the business partners
i. Working very closely with the project Managers on resolving individual project issues
j. Facilitation of Process Mapping meetings and discussions

5. TEKSystems
Consumers Energy (Michigan Gas & Electric Utility Company)
June 2014 to Nov 2015
Senior Project Manager
• Managed program and projects through their entire life cycle: initiation, planning, plans implementation to closing & delivery.
• Managed the implementations through their entire life cycle from Discovery , Planning, Gap/fit Analysis, Design, Build, test and
implement
• Managed Projects included Web development, SharePoint , Infrastructure, WAN Transformation, Wireless Network Asset
Refresh, BI & Data Warehousing & third Party Software Implementation
• Managed the Quality Assurance & testing efforts for the above implementations
• Managed Planning, Plans implementation, & program/Projects tracking, Program/Project Risk, Quality issues.
• Managed the Program/Project Financials (Budgeting & Forecasting)
• Created Program/ Project metrics; communicated Program/Project status to team members, PMO & project stats; created
periodical status reports, technical & business presentations
• Worked in a Matrix organization structure.
• Facilitated status meetings, with project teams, PMO, project sponsors, users & steering committee
• Created all associated Program/Project plans, Statement of work, Business cases, Scope statement, Program/Project charter,
work plan (WBS), Quality Plans, implementation plans & risk management plans
• Participated in requirement gathering & documentation (RAD & JAD sessions)
• Hands on experience working with team members during the program, project & development life cycle, initiation, requirements,
design, coding, testing and implementation
• Mentored / trained a large number of team members on all the different functional areas
• Managed all implementation including user acceptance Testing (UAT)
• Participated in the Creation of the Company Tailored Agile Methodology, Processes, Procedures and Best Practices
Managed The Following projects:
PPJT02850 / GAS HISTORIAN (Gas Distribution and Gas Compression)
Scope: replacement of our current system with OSI soft PI System with an enterprise agreement. The OSI soft PI System is a suite of
software products that are used for data collection, historicizing, finding, analyzing, delivering, and visualizing. It is an enterprise
infrastructure for management of real-time data and events. The PI System refers to all OSI soft software products whereas the PI Server is
the core product of the PI System
PJT03123 / SharePoint Phases (Multi Phases/Releases. Agile / Web Development)
Scope: custom new development project using the accelerated agile development methodology. Adding new features to the SharePoint
Site. SharePoint was originally deployed with base features/functionality, with the expectation that those capabilities would be augmented
in phases in 2014 & 2015. This is the second phase for those annual SharePoint Phases projects to cumulatively add business value to the
SharePoint platform. This would reduce dependency on the helpdesk and IT support in provisioning new SharePoint sites, Breaking
Inheritance and self-management of security. Also, create a common look and feel across SharePoint sites
All Consumers Energy SharePoint users (specifically Power users and Site owners) will be affected by this newly developed Share Point
Features.
PJT03267 / External Partner Collaboration
Scope: The External Partner Collaboration, Productivity and Enablement project will allow the Enterprise to employ SharePoint to Vendors
and other entities outside the Company. Specific applications of this functionality includes, but are not limited to vendor sourcing and
collaboration, customer collaboration, data collection, Collaboration, information sharing with industry partners, online interaction,
collaboration with Federal, State and local governments on the SharePoint Platform.
Status: The plan and Define phases were completed then the project was canceled because of lack of funds / Budgeting

6. PJT04764 / Wireless Networks Asset Refresh 2015
Scope: Consumers Energy’s wireless devices are an essential part of its network communications infrastructure. These devices are
purchased, implemented, maintained, and refreshed by the Wireless Networks Team with assistance from contractors as needed. All
hardware have limited life spans when they can operate reliably. Some of the components work with software which continually is
upgraded and a point is reached when the software is no longer compatible with older hardware. Also, most of these devices/components
are governed by Federal regulations which are subject to change from time to time potentially causing the need to modify or replace them.
PJT02643 / WAN Transformation
Scope: Legacy WAN links will be converted to “Carrier Ethernet” providing increased bandwidth, improved reliability and
greater flexibility for future circuit changes. Adding bandwidth to various Consumers Energy WAN links
PJT03678 / SAP TDMS - Improve Test Data Quality
Scope: High quality testing requires high quality test data in the non-production systems. The SAP LT evaluation service for
TDMS helps to understand the setup of non-production systems using SAP TDMS. The project did involve the usage and
Utilization of SAP Data Improvement Methodologies and best practices. A lean and scrambled non production system was
setup was achieved by Building of custom scrambling rules and usage of existing scrambling rules based on customer
requirement, Object Based Reduction for SAP Utilities (HCM data was transferred in Full) and Object based reduction for SAP
CRM for Utilities
Hoda Technology Group LLC
RCG / Unum, Portland, Main, January 2013 to May 2014
Senior Project Manager
• Managed program and projects through their entire life cycle: initiation, planning, plans implementation to closing & delivery.
• Managed the implementations through its entire life cycle from Discovery , Planning, Gap/fit Analysis, Design, Build, test and
implement
• Managed the Quality Assurance & testing efforts for the above implementations
• Managed Planning, Plans implementation, & program/Projects tracking, Program/Project Risk, Quality issues.
• Managed the Program/Project Financials (Budgeting & Forecasting)
• Created Program/ Project metrics; communicated Program/Project status to team members, PMO & project stats; created
periodical status reports, technical & business presentations
• Managed a large scale PeopleSoft 9.1 / SCM /Supply Chain implementation. This was an upgrade and it did include all the
associated modules and features Inventory, Shipping and Receiving, Order Entry & Purchase Orders (PO’s)
a. Managed the implementation thru its entire life cycle ( initiation /Discovery, Requirements, Fit Gap Analysis, Design, Build ,
Test, User Training and Go Live)
b. The project Team size: (49 Team members & budget : 5.9 million dollars
c. Created baselined & tracked all associated project plans including Work Plan/WBS
d. Managed and Tracked Implementation issues
e. Managed Implementation Scope Change and Risks
f. Participated & facilitated Requirements & Design work sessions
g. Managed the Implementation Financials; Budgeting & Forecasting
h. Managed the Implementation Communications (Status meetings, Status Reports & dashboard reports)
i. Facilitated a number of demos for Management and users
j. Created and managed an Implementation , schedule and Cutover plan
k. Coordinated and managed effort between different functional & Technical groups
l. Created all the needed Project Plans and Artifacts during Sprint 0
m. Created, populated, updated and monitored the Project backlog (features, Sprints , User
Stories)

7. n. Managed and facilitated all Sprint activities including Sprint planning, Daily Scum Meeting /
stand-up, Sprint demo’s and Sprint retrospective
o. Managed All Sprint Communications and reporting including the Creation of the Sprint
Burndown charts
p. Worked with a large number of Agile/ Scrum Project Management and Development
Software tools such as JIRA & LeanKit
q. Worked closely and molded with entire Sprint team such as Product Owner, Agile Coach,
Agile developers and the rest of the team
r. Agile / Sprint Projects did involve SharePoint Development, BI and Data Warehousing, Web
Development and Ecommerce
s. Most of the Managed Agile / Scum projects were in a Matrix Organization Structure
t. In addition to all of the above the following were done and were part of my roles and
responsibilities:
Iteration Life Cycle, Backlog, Master backlog, Agile test planning, Inception, Elaboration,
Construction, Product backlog, Scrum, DSDM, Unified Process, FDD, Small, Cross-functional
Teams, Iteration Planning Meeting, Feature Selection, Task Planning, Iteration Adjustments,
Warning Signs, Refactoring to Patterns, Agile Project Management Tools, Iteration Planning and
Tracking, Burn down Charts, Daily Stand-up, Agile Team Collaboration
• Worked in a Matrix organization structure.
• Facilitated status meetings, with project teams, PMO, project sponsors, users & steering committee
• Created all associated Program/Project plans, Statement of work, Business cases, Scope statement, Program/Project charter,
work plan (WBS), Quality Plans, implementation plans & risk management plans
• Managed & supervised the Installation of SAP Applications
• Participated in requirement gathering & documentation (RAD & JAD sessions)
• Hands on experience working with team members during the program, project & development life cycle, initiation, requirements,
design, coding, testing and implementation
• Mentored / trained a large number of team members on all the different functional areas
• Managed all implementation including user acceptance Testing (UAT)
Kraft Foods Manufacturing Company
Northfield, IL, August 2011 – January 2013
Senior Project Manager
SAP Dairy Ingredient Supply Chain Optimization / DISCO project:
Scope: Evaluates the cost of the compositional elements from different dairy raw materials (based on available supply) and selects the
ones providing least cost to the company, while meeting all finished product targets and standards. It DISCO is aware of market conditions
and can take advantage of price or availability in the market to reduce the overall cost for Kraft.

8. Environment/Hardware/Software: SAP Business Suite, SAP CRM 7.0, SAP Net Weaver Portal 7.02, SAP Application Server, ABAP, SAP
Basis, ABAP runtime system, SAP SCM, UNIX (AIX, HP-UX, Solaris, Linux), Microsoft Windows, i5/OS, SUN, IBM DB2, Informix, Max DB,
Oracle and Microsoft SQL Server, Oracle 11.0, Procurement module, SAP Advanced Planner and Optimizer (SAP APO), Java, J2EE, Business
Intelligence (BI)
Budget/Size/Team Orientation: $6.9 million, 64 team members, Offshore/In house/ Multi locations and remote
SAP OTM Configuration Changes and Transportation Business Process Changes for Release DC M – Tactical DISCO project
Scope: Creating a tool that will automatically match plant cheese requirements with corporate inventory and supplier availability. Since
the solution is in daily buckets, it can be used by the plants. It will have interaction with other systems and have visibility to inventory and
demand. DISCO will determine what raw material cheese POs and STOs need to be created by SAP. Once created by SAP, they will be sent
to OTM for transportation planning. Dairy.com and Werner VAS will no longer be used for cheese transportation. These will be the first
raw material and inbound orders that systematically feed into OTM that the TOC plans.
Environment/Hardware/Software: SAP Business Suite, SAP CRM 7.0, SAP Net Weaver Portal 7.02, SAP Application Server, ABAP, SAP
Basis, ABAP runtime system, SAP SCM, UNIX (AIX, HP-UX, Solaris, Linux), Microsoft Windows, i5/OS, SUN, IBM DB2, Informix, MaxDB, Oracle
and Microsoft SQL Server, Oracle 11.0, Procurement module, SAP Advanced Planner and Optimizer (SAP APO), Java, J2EE, Business
Intelligence (BI)
Budget/Size/Team Orientation: $6.9 million, 64 team members, Offshore/In house/ Multi locations and remote
The following tasks and functions have been performed for the above two projects:
• Managed program and projects through their entire life cycle: initiation, planning, plans implementation to closing & delivery.
• Managed the implementations through its entire life cycle from Discovery , Planning, Gap/fit Analysis, Design, Build, test and
implement
• Managed the Quality Assurance & testing efforts for the above implementations
• Managed Planning, Plans implementation, & program/Projects tracking, Program/Project Risk, Quality issues.
• Managed the Program/Project Financials (Budgeting & Forecasting)
• Created Program/ Project metrics; communicated Program/Project status to team members, PMO & project stats; created
periodical status reports, technical & business presentations
• Worked in a Matrix organization structure.
• Facilitated status meetings, with project teams, PMO, project sponsors, users & steering committee
• Created all associated Program/Project plans, Statement of work, Business cases, Scope statement, Program/Project charter,
work plan (WBS), Quality Plans, implementation plans & risk management plans
• Provided overall Production and Implementation Support for SAP Application Integration and Solutions
• Managed & supervised the Installation of SAP Applications
• Participated in requirement gathering & documentation (RAD & JAD sessions)
• Hands on experience working with team members during the program, project & development life cycle, initiation, requirements,
design, coding, testing and implementation
• Mentored / trained a large number of team members on all the different functional areas
Managed all implementation including user acceptance Testing (UAT)
Kraft Sales / Nielsen Pricing Infrastructure and tools project
Scope: Establish a disciplined pricing infrastructure for Kraft North America. Leveraging Nielsen’s unparalleled granularity and breadth of
data in conjunction with their pricing domain expertise to provide Kraft a fully integrated solution building on the foundation of tactical
execution • Expanded model coverage: product coverage for 90% of Kraft’s national volume and customer level elasticity reports
for 80% of Kraft’s retailers
• Expanded model coverage: product coverage for 90% of Kraft’s national volume and customer level elasticity reports for 80% of
Kraft’s retailers
• Price Explorer2.0: Scalable insight platform with Quickcalc toolkit driving speed to activation and broad acceptance across the
organization
• GPPS: Predictive category, portfolio financial simulator to support post plan optimize, ad-hoc portfolio analysis, customer
activation and defensive stories,
• Nielsen Trade Analytics team: Provide in-depth domain knowledge, drive implementation, distil advanced research, and support
key customers & core business opportunities with custom analyses.
The following tasks and functions have been performed for the project:
• Managed the project through its entire life cycle: initiation, planning, plans implementation to closing & delivery.
• Managed Vendor relations
• Created and managed Contracts, RFP’s, RFI’s, and contract administration
• Managed the implementation through its entire life cycle from Discovery , Planning, Gap/fit Analysis, Design, Build, test and
implement
• Managed the Quality Assurance & testing efforts for the above implementations
• Managed Planning, Plans implementation, & program/Projects tracking, Program/Project Risk, Quality issues.

9. • Managed the Program/Project Financials (Budgeting & Forecasting)
• Created Program/ Project metrics; communicated Program/Project status to team members, PMO & project stats; created
periodical status reports, technical & business presentations
• Worked in a Matrix organization structure.
• Facilitated status meetings, with project teams, PMO, project sponsors, users & steering committee
• Created all associated Program/Project plans, Statement of work, Business cases, Scope statement, Program/Project charter,
work plan (WBS), Quality Plans, implementation plans & risk management plans
• Provided overall Production and Implementation Support for Application Integration and Solutions
• Managed & supervised the Installation of the Applications
• Participated in requirement gathering & documentation (RAD & JAD sessions)
• Hands on experience working with team members during the program, project & development life cycle, initiation, requirements,
design, coding, testing and implementation
• Mentored / trained a large number of team members on all the different functional areas
Managed all implementation including user acceptance Testing (UAT)
HyperGen / Madison Area Technical College,
Madison, WI April 2011 July 2011
Senior Program / Project Manager
PeopleSoft 8.9, PeopleSoft 9.0, Runner Address Cleansing software
Within the capacity of my role as a Senior Program / Project Manager performed the following:
• Multi Project Management
• Managed the Address Cleansing project & the PeopleSoft upgrade projects thru their entire life cycle
• Created all the project plans including SOW, Business Cases, Charters, Work plans, Communication plans , Risk Management plans
• Done tracking, performance analysis , value added, feasibility studies, Earned value analysis, team building, team motivation
• Created weekly & monthly status reports, dashboard reports , scheduled, facilitated status meetings
• Managed the PeopleSoft Role security activities & the upgrade from 8.9 to 9.0
• Sent Request for Information (RFI), evaluated hardware / software vendors proposals & created a score card system for vendor
evaluation
• Was responsible for Program / Project Budgeting & forecasting
• Created Change Management plans & risk management plans
• Participated in the project / program requirement gathering using JAD/RAD sessions & other techniques
• Done fit gap analysis & participated in the design phase
• Created training , communication , test & implementation plans
• Mentored & trained team members on project management & several technical areas
• Participated in the Procurement process
Motorola / Computer Science Corporation (CSC) / Mastech

10. Chicago, IL, April 2010 to April 2011
Senior Program / Project Manager
Managed 12 Infrastructure & Development Projects / Motorola separation (Motorola is preparing to separate into two
companies. One company will be comprised of Motorola's current Mobile Devices (MDb) business unit and the other company will be
comprised of the Broadband and Mobility Sector (BMS) business units. In preparation for this split of the organizations, Motorola has
requested CSC to assist in creating replica application environments for the Mobile Devices business. These 12 projects are part of this
separation initiative.
Roles & Responsibilities include but not limited to the following:
• Multi Project Management; Managed projects thru their life cycles from initiation , planning, plans implementation to closing &
delivery
• Responsibility of Resourcing, Budgeting, Forecasting, change management, risk management & issue management
• Program & Project Communication Management / Status meetings, status reporting, technical presentations, dashboard reports,
& Management summary reports also managed the communication between the different project teams, users, Programs and
PMO
• The project team orientation consisted of in house, remote and Global / Offshore
• The twelve projects varied from small , medium to large / complex projects
• Project technical tasks included building /rebuilding servers, data communications, gateways/routers, security scans,
commissioning / de commissioning, application development, application installation , testing , MIPS security approval &
Operational Readiness Review (OAR/ ORR), IP address assignment/allocation/implementation & load balance
• Created all project plans & documentations, used several utilities, specialized programs/databases & software such as Performa,
NSR database, PI tracker, MS Project, epmo, icsr tracker
Ramzey Technology Inc
Chicago, IL, August 2007 to April 2010
Senior Program / Project Manager
Managed a large PeopleSoft Enterprise Campus Solution upgrade (People Tools 8.42 to 8.49, PeopleSoft Applications FSCM
8.4/8.8, HCM 8.8/8.9/9, EPM 8.8, CRM 8.9/9) for a major Higher Education Institution in Chicago Illinois (PeopleSoft Enterprise Campus
Solution 9.0).
Managed a large PeopleSoft HCM upgrade for a major telecommunications company ( PeopleSoft HR, PeopleSoft Payroll, PeopleSoft
BenAdmin, PeopleSoft Benefits, PeopleSoft eRecruit, PeopleSoft eDevelopment, PeopleSoft ePerformance, PeopleSoft Payroll, PeopleSoft
Compensation Planning, People Tools Specific (8.49 and 8.50), People Code, Application Package People Code, Component Interface,
Page Designer, Integration Broker, App Engine, Approval Rule Sets)
Managed a large AT & T ( Development Program) Hoffman Estates, Illinois
Within my role & responsibility as a Senior Program/Project /Implementation Manager the followings were performed:
• Managed program and projects through their entire life cycle: initiation, planning, plans implementation to closing & delivery.
• Created Proposals, and responded to client Request for Information (RFI)
• Worked along with Marketing and Sales Managers on closing deals with clients
• Gave a large number of functional & technical presentations
• Architected solutions that suits the needs & requirements for a large number of client s in different line of business

11. • Managed the implementations through its entire life cycle from Discovery , Planning, Gap/fit Analysis, Design, Build, test and
implement
• Managed the Quality Assurance & testing efforts for the above implementations
• Managed Planning, Plans implementation, & program/Projects tracking, Program/Project Risk, Quality issues.
• Managed the Program/Project Financials (Budgeting & Forecasting)
• Created Program/ Project metrics; communicated Program/Project status to team members, PMO & project stats; created
periodical status reports, technical & business presentations
• Worked in a Matrixed organization structure.
• Facilitated status meetings, with project teams, PMO, project sponsors, users & steering committee
• Created all associated Program/Project plans, Statement of work, Business cases, Scope statement, Program/Project charter,
work plan (WBS), Quality Plans, implementation plans & risk management plans
• People Tools 8.42 to 8.49, PeopleSoft Applications FSCM 8.4/8.8, HCM 8.8/8.9/9, EPM 8.8, CRM 8.9/9
• PeopleSoft Security Administration, People Tools Utilities, Configuration Manager, Change Assistant, Change Impact
Analyzer, Performance Monitor, Project Migration, Compare Reports
• Maintenance Pack, Tax Updates, Bundles, Patches and POCs
• Provided overall Production and Implementation Support for PeopleSoft Application Integration and Solutions
• Managed & supervised the Installation of PeopleSoft Applications FSCM 8.8, HCM 8.9 & CRM 8.8 on People Tools 8.45/46
• Participated in requirement gathering & documentation (RAD & JAD sessions)
• Hands on experience working with team members during the program, project & development life cycle, initiation, requirements,
design, coding, testing and implementation
• Mentored / trained a large number of team members on all the different functional areas
Managed all implementation including user acceptance Testing (UAT)
Computer Science Corporation (CSC), Hyatt Hotel Corporation
Oak Brook, IL, Jan 2007 - August 2007
Senior Project Manager
Multi Project Management, tasks performed includes the following:
• Multi Project & Program Management including managing projects through their life cycles from Project initiation to Project closing
• Created all associated project plans including project charters. Work plans, Risk Management plans, Knowledge Management plans,
QMS plans, Communication plans, test plans & implementation plans
• Established and tracked program performance metrics, requirements analysis, program planning, managed program timeline and
budgets, and mastered project management processes and best practices.
• Worked with internal and external clients to create and support the strategic vision for the program, and assisted clients with business
case preparation, strategic and tactical planning as necessary.
• Managed projects communication including meetings & periodical reporting
Managed project list:
The Hyatt Daylight Interfaces project
Team size: 15, Budget: $1.9 million
Environment, Daylight, Powerbuilder, UNIX, Windows XP, Windows 2000, Java, Java scripts, HTML, XML
Scope: Building the Hyatt Hotel Daylight system interfaces and making the needed changes to other systems and applications
The Hyatt Hotel Data Cleansing project
Team size: 15, Budget: $1.9 million
Environment, Daylight, Powerbuilder, UNIX, Windows XP, Windows 2000, Java, Java scripts, HTML, XML
Scope: Working with an external vendor on the planning & the Hyatt Data
Ajilon Consulting LLC, ABN AMRO Bank (LaSalle Bank)
Chicago, IL, 2004 - Dec 2006
Senior Project Manager
Multi Project Management, tasks performed includes the following:
• Multi Project & Program Management including managing projects through their life cycles from Project initiation to Project closing
• Created Proposals, and responded to client Request for Information (RFI)

12. • Worked along with Marketing and Sales Managers on closing deals with clients
• Gave a large number of functional & technical presentations
• Architected solutions that suits the needs & requirements for a large number of client s in different line of business
• Managed Program & Project Financials in addition to Forecasting
• Created all associated project plans including project charters. Work plans, Risk Management plans, Knowledge Management plans,
QMS plans, Communication plans, test plans & implementation plans
• Participated in disaster recovery and business continuity planning.
• Ensured a timely and within budget completion of the different project deliverables.
• Managed testing and quality assurance effort for the different projects. This effort included the creation of test plans, cases and scripts
in addition to the creation of the test environments and test regions.
• Ensured that standard development, design, testing and implementation policies, procedures and methodologies were used.
• Ensured that staff are fully trained and prepared to effectively meet objectives, in full compliance with all policies, practices and
procedures.
• Chaired technical and customer project meetings.
• Established and tracked program performance metrics, requirements analysis, program planning, managed program timeline and
budgets, and mastered project management processes and best practices.
• Worked with internal and external clients to create and support the strategic vision for the program, and assisted clients with business
case preparation, strategic and tactical planning as necessary.
Managed projects list includes the following:
Kronos Upgrade Project
4/2004 to 12/2006, Team size: 46, Budget: $1.9 million
Environment, Kronos 5.0, Kronos 3.2, UNIX, Windows XP, Windows 2000, 16 servers, Crystal reports, Oracle 9, Kronos 5.0, Java, Java
scripts, Connect software
Scope: Upgrading the Enterprise payroll system (Kronos 3.2 to Kronos 5.0). The number of users of the Web based application exceeds
22000 users. Major custom development to the four interfaces; Payroll interface, Accruals, Employee interface was done
FLSA Compliance Kronos Project
12/2005 to 6/2005m Team size: 46, Budget: $300,000
Environment, Kronos 5.0, Kronos 3.2, UNIX, Windows XP, Windows 2000, 16 servers, Crystal reports, Oracle 9, Kronos 5.0, Java, Java
scripts, Connect software
Scope: Approximately 2000 employees in ABN AMRO US are being reclassified from salaried and Officer designees to non-exempt status.
Affected employees will now governed by the provisions of the FLSA. A decision has been made to grandfather vacation allotments for
many of these employees. Interface programs between KRONOS and the PeopleSoft MyHR application was made & modified to reflect
vacation accruals for these employees.
Counterparty ID (CPID) Project
4/2004 to 12/2006 Team size: 49, Budget: $2.6 million
Environment: ETL, Informatica, First Logic, Java, Java scripts, C++, UNIX, WebSphere, Oracle
Scope: This is a Basel II compliance project, scope includes the assignment, matching, adding, deleting of customers Counterparty ID’s. The
application consists of two major components, the ETL & the front end web application. The application involves the integration with other
banks systems at the global level & the historical data load
Collateral Management Project
4/2004 to 12/2006, Team size: 41, Budget: $1.6 million
Environnent: ETL, Informatica, First Logic, Java, Java scripts, C++, Unix, WebSphere, Oracle
Scope: This is a Basel II compliance project. Today, collateral value is maintained for existing non-retail loans as required by the bank’s
credit policy. The Basel II Accord requires the bank collect additional collateral details and conduct regular collateral valuations. All
collateral must be mapped to a defined list of collateral types defined by Basel II and all collateral data must be available for financial
reporting to meet regulator requirements. This project defines both the data needed to meet non-retail Basel II collateral requirements
and the reporting requirements need to address OCC requirements. In addition to addressing the regulatory requirement, LGD (Loss Given
Default) data requirements needed to process default loans have been included in the scope of this project to address existing LGD data
deficiencies.
External Ratings Project
4/2004 to 12/2006, Team size: 12, Budget: $ 460,000
Environment: ETL, Informatica, First Logic, Java, Java scripts, C++, UNIX, WebSphere, Oracle, File Transfer FTP

13. Scope: This is a Basel II compliance project, project scope includes the delivery of External Ratings obtained from three different Agencies S
& P, Moodys & IDC to the Financial Reporting Warehouse (FRW) to be used as a benchmarking tool. External Ratings are required for all
non-retail Counterparties with rated debt.
Ramzey Technology Inc., Downers Grove, IL, June 2001 - August 2004
Sr. Program/ Project Manager /Sr. Management Consultant
• Multi Project & Program Management including managing projects through their life cycles from Project initiation to Project closing
• Managed a number of ERP software implementations & upgrades through their entire life cycles from Discovery, Planning,
Gap/fit Analysis, Design, Build, test and implement including Oracle Financials, Oracle HR, PeopleSoft HR, PeopleSoft Campus
Solution & SAP
• Managed a number of banking & financial applications programs & projects
• Managed Program & Project Financials in addition to Forecasting
• Created all associated project plans including project charters. Work plans, Risk Management plans, Knowledge Management plans,
QMS plans, Communication plans, test plans & implementation plans
• Managed several Hardware/Software Rollout implementation projects
Ernst & Young, Chicago, IL Jan 2000 – June 2001
Sr. Program/Project Manager (SA III)
• Multi Project & Program Management including managing projects through their life cycles from Project initiation to Project closing
• Managed Program & Project Financials in addition to Forecasting
• Created all associated project plans including project charters. Work plans, Risk Management plans, Knowledge Management plans,
QMS plans, Communication plans, test plans & implementation plans
• Wide range of project size 5-45 team members & $2 millions to 13.5 millions
• Mentored a large number of project managers on project management methodologies, standards & techniques in addition to
teaching the company’s standard project management class
• Participated in the different projects auditing process
• Staff performance evaluation, team building, team motivation, conflict & issue management
Managed the following projects:
SPRINT AMIS CBS & Data Store / Mainframe Development project
Role: Senior Management Associate /Sr. Program Project Manager
Platforms & technical Environment: COBOL, DB2, Natural ADABAS, VSAM, and ISAM in an IBM mainframe platform.
Team size: 35, Total Project Budget: $12.5 million, Project duration: six months
SPRINT Batch Architecture Removal and Standards Mainframe Development project
Role: Senior Management Associate /Sr. Program Project Manager
Platforms & technical Environment: COBOL, DB2, Natural ADABAS, VSAM, and ISAM in an IBM mainframe platform.
Team size: 42, Total Project Budget: $9.5 million, Project duration: six months
EY/AS Project Management Practice Program
Role: Senior Management Associate /Sr. Program Project Manager
Platforms & technical Environment: MS Project, EXCEL, ACCESS, MS WORD, and POWERPOINT
Team size: Senior Computer professionals, Total Project Budget: $4.6 million, Program duration: On going
Ramzey Technology Inc., Downers Grove, IL Feb 1992 – Jan 2000
Sr. Program/ Project Manager /Sr. Management Consultant
• Set up, started & Headed several PMO’s for major organizations
• Created Proposals, and responded to client Request for Information (RFI)
• Worked along with Marketing and Sales Managers on closing deals with clients
• Gave a large number of functional & technical presentations
• Architected solutions that suits the needs & requirements for a large number of client s in different line of business
• Handled Program/Project financials; participated in the strategic planning for several organizations
• Multi Program & Project Management; managed a very wide range of projects (small-medium & large scale) of HR & Financial
applications in Banking, Engineering, Utilities, Publishing & Manufacturing industries.
• Managed a number of ERP software implementations & upgrades through their entire life cycles from Discovery, Planning,
Gap/fit Analysis, Design, Build, test and implement including Oracle Financials, Oracle HR, PeopleSoft HR, PeopleSoft Campus
Solution & SAP

14. • Managed Mainframe Development, Client Server Development, Web Development, Data warehousing & Networking Infrastructure
projects through their life cycle from start to completion
• Managed New Development, Application Enhancement, Conversion & Migration projects.
• Lead & managed Disaster recovery & Business Continuity effort for major organizations & managed all sub projects through their
entire life cycle
• Established and tracked program performance metrics, requirements analysis, program planning, managed program timeline and
budgets, and a mastered project management processes and best practices
• Worked with internal and external clients to create and support the strategic vision for the program, assist clients with business case
preparation, strategic and tactical planning as necessary
The project list includes the following in addition to others:
Major Publishing Company. Des Plains, Illinois / The Company has five locations across the State of Illinois
Y2K Project Management Office (PMO)
Platforms, Technologies & environment: MS Project, Excel, PowerPoint, Workbench, Visio, Word Perfect, Lotus, Timeline, Crystal Report
generator, COBOL, CICS, DB2, IMS, TSO, ISPF, BAL, COBRA, DOS, OS/MVS, VSAM, ISAM. FORTRAN, ASSEMBLER, PASCAL, RPG, Multi Tasking,
NATURAL ADABAS, JCL
Netscape Application server, Allaire Jrun, Biz Talk, Java (JSP/Servlet, JDBC, JNDI, J2EE/EJB), ASP (VBScripts, Perl5, CGIXML/XSLNE framework
(SOAP, MSXML), Rational Rose/Clear Quest, MS Visual Studio, Mercury WinRunner/LoadRunner, LDAP, Macromedia
SQL Server, Sybase, ORACLE, INFORMIX, Powerbuilder, Paradox, MS Access, Dbase, Object Oriented (OO), Event Driven, Web Development,
Oracle HR, PeopleSoft, JD Edwards , Data Warehousing, Data Mining, Database design, Modeling, Design, ERWIN, CASE Tool
Role: Head of the Program Management Office (PMO) The PMO consisted of the following projects:
- The Mainframe Legacy systems & applications Y2k Compliance Project
- The Company’s Hardware & Networking Y2K Compliance Project
- The Company’s Small database applications Y2k compliance project
- The company’s Large and Medium size database applications Y2k Compliance project
- The Company’s new software Rollouts project
- The Program testing project
- The Web development & Automation project
- The Processes, policies, standards & methodologies project
Major Bank / Credit card processing department: Chicago, Illinois / Online Credit Cards application processing / Automation Project
Role: Senior Project Manager
Platforms & technical Environment: Java, Java scripts, Java Beans, HTML, XML Erwin, Netscape Application server, Allaire Jrun, Biz Talk, Java
(JSP/Servlet, JDBC, JNDI, J2EE/EJB), ASP (VBScripts, Perl5, CGIXML/XSLNE framework (SOAP, MSXML), Rational Rose/Clear Quest, MS Visual
Studio, Mercury WinRunner/LoadRunner, LDAP, Macromedia, SQL server
Team size: 9, Total Project Budget: $2.6 million, Project duration: thirteen months
Major Bank / Information services department: Milwaukee / Wisconsin Online / ATM machines Card base system enhancement Project
Role: Senior Project Manager
Platforms & technical Environment: COBOL, CICS, DB2, IMS, TSO, ISPF, BAL, COBRA, DOS, OS/MVS, VSAM, ISAM. Tandem
Team size: 16, Total Project Budget: $2.6 million, Project duration: thirteen months
Major Bank / Trading & securities services department: Chicago / Illinois Client Online billing system enhancement Project
Role: Senior Project Manager
Platforms & technical Environment: COBOL, CICS, DB2, IMS, TSO, ISPF, BAL, COBRA, DOS, OS/MVS, VSAM, ISAM. Paradox, VB, SQL Server,
Paradox PAL
Team size: 4, Total Project Budget: $1.4 million, Project duration: 6 months
Major International Bank / Credit Corporation / Legal department: Chicago / Illinois outside Counsel billing system enhancement Project
Role: Senior Project Manager
Platforms & technical Environment: windows NT, DOS, ORACLE, ORACLE Financial, ORACLE HR, Visual FoxPro, DB2, IMS, TSO, ISPF, OS/MVS,
VSAM, ISAM. Paradox, VB, SQL Server, Paradox PAL, Crystal report generator
Team size: 7, Total Project Budget: $1.9 million, Project duration: 6 months
Major Financial Institution / Option Stock Exchange: Chicago / Illinois Client Billing system Conversion
Role: Senior Project Manager
Platforms & technical Environment: windows NT, DOS, ORACLE, ORACLE Financial, ORACLE HR, Visual FoxPro, DB2, IMS, TSO, ISPF, OS/MVS,
VSAM, ISAM. Paradox, VB, SQL Server, Paradox PAL, Crystal report generator
Team size: 6, Total Project Budget: $2.9 million, Project duration: 9 months
Major Health Insurance Company (HMO): Itasca, Illinois / Claim Processing Automation Project

15. Role: Senior Project Manager
Platforms & technical Environment: Visual Basic, LAN/WAN, SQL Server, Windows NT, Online Multi User environment DB2, VSAM, ISAM in
an IBM mainframe platform.
Team size: 6, Total Project Budget: $1.5 million, Project duration: nine months
Major Life Insurance Company: Long Grove, Illinois / Management Reporting Automation Project
Role: Senior Project Manager
Platforms & technical Environment: Visual Basic, LAN/WAN, SQL Server, Windows NT, Online Multi User environment DB2, VSAM, ISAM in
an IBM mainframe platform.
Team size: 6, Total Project Budget: 2.3 million, Project duration: six months
Major Insurance Company (Auto Club dept): Arlington Heights, Illinois / Claim Processing System Enhancement Project
Role: Senior Project Manager
Platforms & technical Environment: IBM Mainframe, COBOL, DB2, IMS, DB2, TSO, ISPF, CICST, Online Multi User environment DB2, VSAM,
ISAM
Team size: 40, Total Project Budget: 6.4 million, Project duration: one year
Major Engineering Services Company. Chicago, Illinois / Company’s Internal Services Systems Enhancement Program
Role: Sr. Program Manager; the Program consisted of 3 sub projects (Total team size: 15 team members, Total Program Budget: $2.6
million)
Platforms & technical Environment: LANS/WANS, Windows NT, Novell (Netware), Gateways, Servers, Visual Basic, Dbase, FoxPro, Visual
FoxPro, ORACLE, SQL Server
Manufacturers Database System, Team size: 4
Client Auto CAD Billing System, Team size: 5
Employee Time & payroll system project, Team size: 6
Major Utilities Company/Tech Center: Maywood, Illinois Centers Sub Contractors Billing Systems
Role: Sr. Program Manager
Platforms & technical Environment: LANS/WANS, Windows NT, Novell (Netware), Gateways, Servers, Visual Basic, Dbase, FoxPro, Visual
FoxPro, ORACLE, SQL Server
Team member’s size: 6, Project duration: 1.5 years, Budget: $2.9 million
Telco Service America
Elk Grove, IL, Jan 1990 – Jan 1992
Sr. Program/Project Manager
• Used 6-Sigma, PMI, Fusion Method I methodologies; managed IS staff & established PMO.
• Created sets of business policies/processes/procedures, managed business continuity & disaster recovery effort.
• Managed the company’s QA & QC department & Managed the organization/vendor relationships
• Designed & implemented a se of Service Level Agreements for the different departments & Services
• Worked along with Service delivery managers to ensure customer satisfactions & Managed the Change management effort also
Supervised the Configuration management effort
• Implemented sets of standards methodologies & ensured the compliance with the standards
• Managed several Projects & participated in the identification of users technical requirements & specs
• Supervision of different Systems Implementation
• Developed several applications & Developed standard tech services procedures
• Creation of Systems documentation & Conducted user’s training
Managed the following projects:
Major Telecommunication Company specialized in Pay phone & large-scale business phone systems
Platforms, Technologies & environment: LAN/WAN, Windows, DOS, Novell (Netware), Routers, Bridges, Gateways, Basic, Visual Basic,
Paradox, Rebase, FoxPro, Tele magic, Lotus, Quattro Pro, Dbase, LANSCOPE
Company’s Sales & Marketing Automation Program: Program consisted of the following projects:
• Rebase order entry Project.
• Paradox Client Contact & Billing Project.
• MS Access Equipment Inventory & maintenance database Project.
• Visual Basic Sales Commission Project.
• FoxPro Marketing Productivity Info Project
University of Michigan

16. Ann Arbor, Ann Arbor, MI Feb 1989 – Jan. 1990
Computer Systems Specialist
• Managed & administrated the LANs & data communications and several Development & Networking Projects.
• Identification of user technical requirements & specs; Developed standard tech services procedures.
• Supervision of different Systems Implementation; Creation of Systems documentation; conducting user training
• Managed, Designed, Coded & implemented the Quick Basic Audits Dept. Time Project and Quick Basic Audits Tracking Project