Successfully support the implementation and execution of Program Increments (PI) according to the Scaled Agile Framework® (SAFe) with Objective Key Results (known from Google)
The discovery workshop allows participants to take a strategic view of their project by working towards achieving the business objectives, using business models to visualise, to explore, challenge and settle on the requirements that bring the most value to a project. The requirements analysis activity can include process design, requirements analysis in a user story - acceptance criteria format, data modelling and prototypes. The Discovery workshop pack illustrates how the end product would look as a presentation.
Agile IT Operatinos - Getting to Daily ReleasesLeadingAgile
Getting to Daily Releases with Agile IT Operations. Devin Hedge, Enterprise Transformation Consultant talks to a group at Triagile about the Six Key Areas to focus on when attempting to transform IT Operations with Lean and Agile principles. The talk covers Service Engineering, IT Operations, and the Tier 1 Support/NOC organizations. Kanban, Service Management (ITSM), and what it means to have a DevOps orientation.
Personally designed (content + graphics design), officially accredited AgilePM® (Agile Project Management) Foundation courseware.
AgilePM® is a Registered Trade Mark of Dynamic Systems Development Method Limited.
Trademarks are properties of the holders, who are not affiliated with courseware author.
A Comprehensive Approach to Application Portfolio RationalizationCognizant
A comprehensive approach to application portfolio rationalization will enable organizations to maximize the business value of their applications and focus on strategic opportunities.
Successfully support the implementation and execution of Program Increments (PI) according to the Scaled Agile Framework® (SAFe) with Objective Key Results (known from Google)
The discovery workshop allows participants to take a strategic view of their project by working towards achieving the business objectives, using business models to visualise, to explore, challenge and settle on the requirements that bring the most value to a project. The requirements analysis activity can include process design, requirements analysis in a user story - acceptance criteria format, data modelling and prototypes. The Discovery workshop pack illustrates how the end product would look as a presentation.
Agile IT Operatinos - Getting to Daily ReleasesLeadingAgile
Getting to Daily Releases with Agile IT Operations. Devin Hedge, Enterprise Transformation Consultant talks to a group at Triagile about the Six Key Areas to focus on when attempting to transform IT Operations with Lean and Agile principles. The talk covers Service Engineering, IT Operations, and the Tier 1 Support/NOC organizations. Kanban, Service Management (ITSM), and what it means to have a DevOps orientation.
Personally designed (content + graphics design), officially accredited AgilePM® (Agile Project Management) Foundation courseware.
AgilePM® is a Registered Trade Mark of Dynamic Systems Development Method Limited.
Trademarks are properties of the holders, who are not affiliated with courseware author.
A Comprehensive Approach to Application Portfolio RationalizationCognizant
A comprehensive approach to application portfolio rationalization will enable organizations to maximize the business value of their applications and focus on strategic opportunities.
Building upon well established Scrum, XP, and lean software development methods, agile scaling frameworks such as Dean Leffingwell's Scaled Agile Framework (SAFe) and Scott Ambler's Disciplined Agile Delivery (DAD) address large, complex software delivery initiatives through their full delivery lifecycle from project initiation to production. These frameworks have received significant interest in both federal government and private industries, recognizing the need for continued team-based iterative and incremental adaptive approaches to software development, balanced with scaling processes and factors at the Program and Portfolio levels and organizational governance models and guidance for large enterprise engagements. This session will provide a brief overview of these two agile scaling models, address the benefits of what both are trying to accomplish, and compare and contrast specific similarities and differences.
Project Management CoE (Centre of Excellence)’ is an initiative led by seasoned project management leaders with an objective to establish a culture of excellence in project execution. Our Services range from taking ownership of end to end Project Management to staffing for Project Management requirements. PMCoE is one stop solution for all Project management/Transformation requirements.
« Il était une fois la vie d’un Product Owner (PO) » est un retour d’expérience de 9 mois, une immersion dans la peau d’un Product Owner qui découvre son rôle et qui doit livrer son premier produit.
Entre les visionnaires, les utilisateurs, l’équipe de développement et les investisseurs, il évolue dans un environnement exigeant, sans filet. De l’initiation à la maturité, ce Product Owner va vivre des échecs, des réussites et construire pas à pas son produit en utilisant des techniques d’expression de besoins dans le seul et unique but de valider ses hypothèses.
Entre fiction et réalité, « Il était une fois la vie d’un Product Owner » est une illustration concrète et fantastique du quotidien et de l’apprentissage d’un Product Owner fraîchement débarqué qui va gérer son produit en mode startup.
Cette session illustre par des exemples concrets la réalité de ce rôle où rien n’est simple ni écrit d'avance avec des focus particuliers sur :
• L’évolution d’une approche déterministe de la gestion de produit vers la mise en place d’hypothèses et de mesures associées,
• L’articulation des outils actuellement à disposition des Product Owner : de la vision à la production en passant par les User stories, les exigences non-fonctionnelles, Kanban pour les Product Owner, l’impact mapping et le Lean Startup,
• L’apprentissage des erreurs commises, leurs analyses et des idées pour les éviter : UX, communication, gestion du backlog,
• La remise en question de la stratégie du Product Owner par son travail avec les parties prenantes
• Maintenir un équilibre fragile entre une approche analytique de l’expression de besoins et un contexte émergent inhérent à l’environnement startup.
Cette session s’adresse particulièrement à tous les Product Owner et les responsables produit qui souhaitent développer et enrichir leur gestion de produit agile.
Portfolio Management in an Agile World - Rick AustinLeadingAgile
When organizations move to agile for software delivery, there is often tension with traditional portfolio management. Rick Austin illustrates how an organization can move from traditional portfolio management approaches to one that embraces agile software delivery. Doing so enables organizations to become predictable, improve the flow of value delivered, and pivot more quickly if necessary.
Organizational project maturity model (opm3)Daniele Pinto
Introduction to Organizational Project Maturity Model is a guideline to set up and operate the enterprise linking the business strategy down to the operations.
For additional information: https://www.pmprofessional.ch
The Evolving Role of the Business AnalystTracy Cook
Two years ago, no one knew what a Business Analyst was. Today, companies around the world can’t find enough of them – what happened?
This session will describe:
* What a Business Analyst is and what a BA does
* What are the factors that have driven the growth of the Business Analysis profession
* How does the type of organization impact its need for BAs
* What do you need to consider if you are a Business Analyst – or want to be one – both today and tomorrow?
Keep your audience glued to their seats with professionally designed PPT slides. This deck comprises of total of sixtyseven slides. It has PPT templates with creative visuals and well researched content. Not just this, our PowerPoint professionals have crafted this deck with appropriate diagrams, layouts, icons, graphs, charts and more. This content ready presentation deck is fully editable. Just click the DOWNLOAD button below. Change the colour, text and font size. You can also modify the content as per your need. Get access to this well crafted complete deck presentation and leave your audience stunned.
The processes from the PMBOK® Guide — Sixth Edition are separated into colors according to their respective knowledge areas. Only the main connections are shown in this process flow.
See related content at https://ricardo-vargas.com/pmbok6-processes-flow/
Free notes on Project Scope Management,PMP Chapter 5, PMBOK, PMP Exam Preparation training
Why Manage Scope
Plan Scope Management
Collect Requirements
Define Scope
Create WBS
Validate Scope
Control Scope
Online PMP Training,Instructor led PMP training,PMP training online,PMP Training in USA,PMP Training in California,PMP Training in Qatar,PMP training in Saudi Arabia,PMP training in India,PMP training in Mumbai,PMP Training in Bangalore
Program Management Office (PMO) tools shouldn't be overly complicated or difficult to use. With PMOView, your organization can quickly mash up data sources and build custom integration points between enterprise leading products like HP PPM, ALM, and Agile Manager.
[FR] Scaling agility in a hypergrowth context : Do It YourSAFe (REX ManoMano)...Agile En Seine
Présenté en français par Nicolas Martin et Fatima Katafer de ManoMano
Manomano est le site web spécialisé en bricolage qui vous a sauvé quand vous étiez confiné, seul face à votre douche bouchée ou votre jardin transformé en jungle.En quelques années nous sommes passés de 3 salariés à plus de 800 aujourd’hui et prévoyons de doubler nos effectifs l'année prochaine.
Une telle croissance sur plusieurs années, entraîne de très nombreux changements en très peu de temps et nécessite de revoir les schémas organisationnels pour garder le cap de la performance.
Dans ce contexte d’évolution rapide, quel modèle adopter pour répondre au mieux aux enjeux stratégiques, culturels et de gouvernance des startups en hyper croissance ?
Comment insuffler le changement à grande échelle sans trahir l’ADN de l’entreprise ?Pour faire face à cette hyper croissance et à la nécessité de constamment s'adapter, ManoMano ambitionne de créer un nouveau modèle d'organisation agile des équipes.
Et il a déjà un nom.... MACS: ManoMano Advanced Collaboration System !
Pour en savoir plus rendez-vous le 22 septembre.
Pendant cette session nous partagerons avec vous le cheminement organisationnel de ManoMano de ses débuts à aujourd’hui :
les différents modèles testés et adaptés au contexte de l’entreprise.
les apprentissages que nous avons fait et le concept ShuHaRi comme principe directeur
Jusqu’au lancement de six trains en même temps et la création récemment de notre propre modèle organisationnel « MACS » inspiré par des patterns SAFe et nos valeurs cœurs : audace, ingéniosité et bienveillance.
Exploring Agile Transformation and Scaling PatternsMike Cottmeyer
The goal of any enterprise agile adoption strategy is NOT to adopt agile. Companies adopt agile to achieve better business outcomes. Large organizations have no time for dogma and one-size-fits-all thinking when it comes to introducing agile practices. These companies need pragmatic guidance for safely and incrementally introducing structure, principles, and ultimately practices that will result in greater long term, sustainable business results. This talk will introduce a framework for safely, pragmatically, and incrementally introducing agile to help you achieve your business goals.
Toutes les clefs méthodologiques et techniques pour construire votre propre système d’évaluation et pour mener de façon efficiente un projet d’évaluation.
Partie 1/2
Personally designed (content + graphics design), officially accredited PRINCE2® Foundation courseware.
PRINCE2® (Projects IN Controlled Environments) is part of the AXELOS Global Best Practice Guidance.
Building upon well established Scrum, XP, and lean software development methods, agile scaling frameworks such as Dean Leffingwell's Scaled Agile Framework (SAFe) and Scott Ambler's Disciplined Agile Delivery (DAD) address large, complex software delivery initiatives through their full delivery lifecycle from project initiation to production. These frameworks have received significant interest in both federal government and private industries, recognizing the need for continued team-based iterative and incremental adaptive approaches to software development, balanced with scaling processes and factors at the Program and Portfolio levels and organizational governance models and guidance for large enterprise engagements. This session will provide a brief overview of these two agile scaling models, address the benefits of what both are trying to accomplish, and compare and contrast specific similarities and differences.
Project Management CoE (Centre of Excellence)’ is an initiative led by seasoned project management leaders with an objective to establish a culture of excellence in project execution. Our Services range from taking ownership of end to end Project Management to staffing for Project Management requirements. PMCoE is one stop solution for all Project management/Transformation requirements.
« Il était une fois la vie d’un Product Owner (PO) » est un retour d’expérience de 9 mois, une immersion dans la peau d’un Product Owner qui découvre son rôle et qui doit livrer son premier produit.
Entre les visionnaires, les utilisateurs, l’équipe de développement et les investisseurs, il évolue dans un environnement exigeant, sans filet. De l’initiation à la maturité, ce Product Owner va vivre des échecs, des réussites et construire pas à pas son produit en utilisant des techniques d’expression de besoins dans le seul et unique but de valider ses hypothèses.
Entre fiction et réalité, « Il était une fois la vie d’un Product Owner » est une illustration concrète et fantastique du quotidien et de l’apprentissage d’un Product Owner fraîchement débarqué qui va gérer son produit en mode startup.
Cette session illustre par des exemples concrets la réalité de ce rôle où rien n’est simple ni écrit d'avance avec des focus particuliers sur :
• L’évolution d’une approche déterministe de la gestion de produit vers la mise en place d’hypothèses et de mesures associées,
• L’articulation des outils actuellement à disposition des Product Owner : de la vision à la production en passant par les User stories, les exigences non-fonctionnelles, Kanban pour les Product Owner, l’impact mapping et le Lean Startup,
• L’apprentissage des erreurs commises, leurs analyses et des idées pour les éviter : UX, communication, gestion du backlog,
• La remise en question de la stratégie du Product Owner par son travail avec les parties prenantes
• Maintenir un équilibre fragile entre une approche analytique de l’expression de besoins et un contexte émergent inhérent à l’environnement startup.
Cette session s’adresse particulièrement à tous les Product Owner et les responsables produit qui souhaitent développer et enrichir leur gestion de produit agile.
Portfolio Management in an Agile World - Rick AustinLeadingAgile
When organizations move to agile for software delivery, there is often tension with traditional portfolio management. Rick Austin illustrates how an organization can move from traditional portfolio management approaches to one that embraces agile software delivery. Doing so enables organizations to become predictable, improve the flow of value delivered, and pivot more quickly if necessary.
Organizational project maturity model (opm3)Daniele Pinto
Introduction to Organizational Project Maturity Model is a guideline to set up and operate the enterprise linking the business strategy down to the operations.
For additional information: https://www.pmprofessional.ch
The Evolving Role of the Business AnalystTracy Cook
Two years ago, no one knew what a Business Analyst was. Today, companies around the world can’t find enough of them – what happened?
This session will describe:
* What a Business Analyst is and what a BA does
* What are the factors that have driven the growth of the Business Analysis profession
* How does the type of organization impact its need for BAs
* What do you need to consider if you are a Business Analyst – or want to be one – both today and tomorrow?
Keep your audience glued to their seats with professionally designed PPT slides. This deck comprises of total of sixtyseven slides. It has PPT templates with creative visuals and well researched content. Not just this, our PowerPoint professionals have crafted this deck with appropriate diagrams, layouts, icons, graphs, charts and more. This content ready presentation deck is fully editable. Just click the DOWNLOAD button below. Change the colour, text and font size. You can also modify the content as per your need. Get access to this well crafted complete deck presentation and leave your audience stunned.
The processes from the PMBOK® Guide — Sixth Edition are separated into colors according to their respective knowledge areas. Only the main connections are shown in this process flow.
See related content at https://ricardo-vargas.com/pmbok6-processes-flow/
Free notes on Project Scope Management,PMP Chapter 5, PMBOK, PMP Exam Preparation training
Why Manage Scope
Plan Scope Management
Collect Requirements
Define Scope
Create WBS
Validate Scope
Control Scope
Online PMP Training,Instructor led PMP training,PMP training online,PMP Training in USA,PMP Training in California,PMP Training in Qatar,PMP training in Saudi Arabia,PMP training in India,PMP training in Mumbai,PMP Training in Bangalore
Program Management Office (PMO) tools shouldn't be overly complicated or difficult to use. With PMOView, your organization can quickly mash up data sources and build custom integration points between enterprise leading products like HP PPM, ALM, and Agile Manager.
[FR] Scaling agility in a hypergrowth context : Do It YourSAFe (REX ManoMano)...Agile En Seine
Présenté en français par Nicolas Martin et Fatima Katafer de ManoMano
Manomano est le site web spécialisé en bricolage qui vous a sauvé quand vous étiez confiné, seul face à votre douche bouchée ou votre jardin transformé en jungle.En quelques années nous sommes passés de 3 salariés à plus de 800 aujourd’hui et prévoyons de doubler nos effectifs l'année prochaine.
Une telle croissance sur plusieurs années, entraîne de très nombreux changements en très peu de temps et nécessite de revoir les schémas organisationnels pour garder le cap de la performance.
Dans ce contexte d’évolution rapide, quel modèle adopter pour répondre au mieux aux enjeux stratégiques, culturels et de gouvernance des startups en hyper croissance ?
Comment insuffler le changement à grande échelle sans trahir l’ADN de l’entreprise ?Pour faire face à cette hyper croissance et à la nécessité de constamment s'adapter, ManoMano ambitionne de créer un nouveau modèle d'organisation agile des équipes.
Et il a déjà un nom.... MACS: ManoMano Advanced Collaboration System !
Pour en savoir plus rendez-vous le 22 septembre.
Pendant cette session nous partagerons avec vous le cheminement organisationnel de ManoMano de ses débuts à aujourd’hui :
les différents modèles testés et adaptés au contexte de l’entreprise.
les apprentissages que nous avons fait et le concept ShuHaRi comme principe directeur
Jusqu’au lancement de six trains en même temps et la création récemment de notre propre modèle organisationnel « MACS » inspiré par des patterns SAFe et nos valeurs cœurs : audace, ingéniosité et bienveillance.
Exploring Agile Transformation and Scaling PatternsMike Cottmeyer
The goal of any enterprise agile adoption strategy is NOT to adopt agile. Companies adopt agile to achieve better business outcomes. Large organizations have no time for dogma and one-size-fits-all thinking when it comes to introducing agile practices. These companies need pragmatic guidance for safely and incrementally introducing structure, principles, and ultimately practices that will result in greater long term, sustainable business results. This talk will introduce a framework for safely, pragmatically, and incrementally introducing agile to help you achieve your business goals.
Toutes les clefs méthodologiques et techniques pour construire votre propre système d’évaluation et pour mener de façon efficiente un projet d’évaluation.
Partie 1/2
Personally designed (content + graphics design), officially accredited PRINCE2® Foundation courseware.
PRINCE2® (Projects IN Controlled Environments) is part of the AXELOS Global Best Practice Guidance.
Personally designed (content + graphics design), officially accredited COBIT®5 Assessor courseware.
COBIT® is a trademark of ISACA® registered in the United States and other countries.
Trademarks are properties of the holders, who are not affiliated with courseware author.
Personally designed, officially accredited Lean IT Foundation courseware.
Trademarks are properties of the holders, who are not affiliated with courseware author.
Personally designed (content + graphics design), officially accredited REQB® - Foundation Level Requirements Manager courseware.
Trademarks are properties of the holders, who are not affiliated with courseware author.
Personally designed (content + graphics design), officially accredited DSDM® AgilePF® (Agile Project Framework) Foundation courseware.
DSDM®, AgilePF® are a Registered Trade Marks of Dynamic Systems Development Method Limited.
Trademarks are properties of the holders, who are not affiliated with courseware author.
Personally designed (content + graphics design), officially accredited OBASHI® Foundation courseware.
OBASHI® is a Registered Trade Mark in the United Kingdom and other countries.
Trademarks are properties of the holders, who are not affiliated with courseware author.
Personally designed (content + graphics design), officially accredited AgileBA® (Agile Business Analysis) Foundation courseware.
AgilePB® is a Registered Trade Mark of Dynamic Systems Development Method Limited.
Trademarks are properties of the holders, who are not affiliated with courseware author.
Personally designed, Professional Scrum Master (PSM-I) courseware.
Trademarks are properties of the holders, who are not affiliated with courseware author.
Personally designed (content + graphics design), officially accredited SDI (Service Desk Institute) SDM (Service Desk Manager) courseware.
Trademarks are properties of the holders, who are not affiliated with courseware author.
Personally designed, Professional Scrum Product Owner (PSPO-I) courseware.
Trademarks are properties of the holders, who are not affiliated with courseware author.
Personally designed (content + graphics design), officially accredited COBIT®5 Foundation courseware.
COBIT® is a trademark of ISACA® registered in the United States and other countries.
Trademarks are properties of the holders, who are not affiliated with courseware author.
Personally designed (content + graphics design), officially accredited IQBBA® CFLBA (Certified Foundation Level Business Analyst) courseware.
Trademarks are properties of the holders, who are not affiliated with courseware author.
Personally designed (content + graphics design), officially accredited APMP: The APM Project Management Qualification courseware.
Trademarks are properties of the holders, who are not affiliated with courseware author.
Personally designed (content + graphics design), officially accredited REQB® - Advanced Level Requirements Manager courseware.
Trademarks are properties of the holders, who are not affiliated with courseware author.
Personally designed (content + graphics design), officially accredited Managing Benefits Foundation courseware.
Trademarks are properties of the holders, who are not affiliated with courseware author.
Personally designed (content + graphics design), officially accredited ITIL® Foundation courseware.
ITIL® is part of the AXELOS Global Best Practice Guidance.
Trademarks are properties of the holders, who are not affiliated with courseware author.
Personally designed (content + graphics design), officially accredited COBIT®5 Implementation courseware.
COBIT® is a trademark of ISACA® registered in the United States and other countries.
Trademarks are properties of the holders, who are not affiliated with courseware author.
Personally designed (content + graphics design), officially accredited SDI (Service Desk Institute) SDA (Service Desk Analyst) courseware.
Trademarks are properties of the holders, who are not affiliated with courseware author.
P a g e 1 Sy l l a b u s L a s t U p d a t e d 5 30 .docxgerardkortney
P a g e | 1 Sy l l a b u s L a s t U p d a t e d 5/ 30 / 2 0 1 7
Undergraduate Course Syllabus
OL 421: Strategic Management and Policy
Center: Online
Course Prerequisites
CE: Completion of 111 Credits; UC: ACC202, ACC205 or HOS202; MKT113 or MKT105; ENG200 and completion of
90 credits
Course Description
Business School Capstone Course. This interdisciplinary approach to the study of the process of strategic
management includes strategic analysis planning, implementation, evaluation and control from the perspective of
top management in profit-making U.S. and international corporations, and public and non- profit organizations.
Text and case studies are used extensively. Writing and team intensive course. Experience with Microsoft Office or
equivalent is required. Senior standing or permission of instructor.
Course Outcomes
Demonstrate business communication skills and etiquette for constructing personal and professional
reflections in a variety of business environments
Analyze strategic problem-solving skills for enhancing business success
Analyze the use of quantitative and qualitative tools for informing strategic decision-making
Assess ethical, legal, and social challenges for suggesting improvement and enhancement strategies
Assess peer-to-peer and peer-to-leader collaboration for improving performance and decision making
Analyze global business markets for informing future business expansion choices
Analyze entrepreneurial and innovative approaches for solving authentic business problems
Undergraduate Business Core Competencies
1. Communication: Students will demonstrate an ability to communicate effectively through written, oral,
and other forms of communication
2. Informational Technology: Students will master information technology principles and contemporary
information technology applications and will be able to apply information technology to the greatest
advantage in the many aspects of an organization’s operations
3. Problem Solving: Students will develop the skills to identify problems quickly, analyze them reasonably,
and find solutions creatively
4. Teamwork: Students will develop a broad range of interpersonal skills in order to function effectively as a
participant in team and group situations
P a g e | 2 Sy l l a b u s L a s t U p d a t e d 5/ 30 / 2 0 1 7
5. Analytical Skills: Students will appropriately use and apply quantitative and qualitative methods of
analysis, data, applied mathematical and statistical techniques, and decision sciences whenever possible
to attain organizational objectives
6. Global Orientation: Students will attain a multidisciplinary global perspective in order to understand
others and make more effective international business decisions
7. Legal and Ethical Practices: Students will realize the legal and ethical considerations and implications of
personal, social, business, and inter.
HR Hackathon 2016, Berlin - Keynote Birgit Mallow
Keynote Summary: What the hell is up-to-date leadership?
Today’s dynamic markets are challenging industries more and more. Birgit Mallow speaks practically about the skills and competences that managers need nowadays. She shows how managers stimulate creativity and innovation for one thing, and on how to manage growth and efficiency for the other. And HR has a key role in all of this!
The National Centre for Strategic Leadership in partnership with CMI forms part of the Silverstone High Performance Centre. This presentation formed part of the launch event for the centre.
Personally designed, officially accredited Facilitation courseware.
Trademarks are properties of the holders, who are not affiliated with courseware author.
Learning Excellence in Australia - Are we in the race ? Learning Cafe Online ...LearningCafe
Online panel discussion on Learning Excellence in Australia - Are we in the race ? Learning Cafe Online Discussion was held on 5 July 2013. This is the slide pack for the webinar. recording can be viewed here.
https://www1.gotomeeting.com/register/601941520
So where does Australian organisational learning stand on the world stage. Are we aspiring for excellence or just cruising? Is the tall poppy syndrome at work? The Australian academic sector (Universities and Schools) has a structured and focused approach to defining what excellence in learning means and how to achieve it. This approach seems to be missing in organisational and corporate learning. Maybe we are running so fast that we may never stop to improve our running technique. We talk to an experienced panel that architect and manage Learning in their organisations to deliver business results. We will ask what Learning excellence means to them and how they plan to get there
Personally designed (content + graphics design), officially accredited AgilePM® V2 (Agile Project Management V2) Foundation courseware.
AgilePM® is a Registered Trade Mark of Dynamic Systems Development Method Limited.
Trademarks are properties of the holders, who are not affiliated with courseware author.
By popular demand we present the 'ready for Change' Roadshow slides covering the PRINCE2 2017 Update, Change Management and 'A Cocktail of PM Approaches' how it all fits together
Personally designed (content + graphics design), officially accredited Change Management Foundation courseware.
Trademarks are properties of the holders, who are not affiliated with courseware author.
Personally designed (content + graphics design), officially accredited BBC (Better Business Cases) Foundation courseware.
The Better Business Cases is a trade mark of Her Majesty's Treasury. DSDM, Atern, AgilePM, AgilePgM, AgilePF are Registered Trade Marks of Dynamic Systems Development Method Limited.
Personally designed (content + graphics design), officially accredited PRINCE2 Agile® Practitioner courseware.
PRINCE2® (Projects IN Controlled Environments) Agile is part of the AXELOS Global Best Practice Guidance.
Trademarks are properties of the holders, who are not affiliated with courseware author.
Personally designed (content + graphics design), officially accredited Earned Value Management Foundation courseware.
Trademarks are properties of the holders, who are not affiliated with courseware author.
Personally designed (content + graphics design), officially accredited AgilePgM® (Agile Programme Management) Foundation courseware.
AgilePgM® is a Registered Trade Mark of Dynamic Systems Development Method Limited.
Trademarks are properties of the holders, who are not affiliated with courseware author.
Personally designed (content + graphics design), officially accredited BiSL® (Business Information Services Library) Foundation courseware.
BiSL® is a Registered Trade Mark of ASL BiSL Foundation.
Trademarks are properties of the holders, who are not affiliated with courseware author.
Personally designed (content + graphics design), officially accredited ASL®2 (Application Services Library) Foundation courseware.
ASL® is a Registered Trade Mark of ASL BiSL Foundation.
Trademarks are properties of the holders, who are not affiliated with courseware author.
Personally designed (content + graphics design), officially accredited DSDM® Atern® Foundation courseware.
DSDM® and Atern® are a Registered Trade Marks of Dynamic Systems Development Method Limited.
Trademarks are properties of the holders, who are not affiliated with courseware author.
Personally designed (content + graphics design), officially accredited MoP® Foundation courseware.
MoP® (Management of Portfolios) is part of the AXELOS Global Best Practice Guidance.
Trademarks are properties of the holders, who are not affiliated with courseware author.
Personally designed (content + graphics design), officially accredited MSP® Foundation courseware.
MSP® (Managing Successful Programmes) is part of the AXELOS Global Best Practice Guidance.
Trademarks are properties of the holders, who are not affiliated with courseware author.
Personally designed (content + graphics design), officially accredited P3O® Foundation courseware.
Portfolio, Programme and Project Offices (P3O®) is part of the AXELOS Global Best Practice Guidance.
Trademarks are properties of the holders, who are not affiliated with courseware author.
More from Mirosław Dąbrowski C-level IT manager, CEO, Agile, ICF Coach, Speaker (11)
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesHolger Mueller
Holger Mueller of Constellation Research shares his key takeaways from SAP's Sapphire confernece, held in Orlando, June 3rd till 5th 2024, in the Orange Convention Center.
An introduction to the cryptocurrency investment platform Binance Savings.Any kyc Account
Learn how to use Binance Savings to expand your bitcoin holdings. Discover how to maximize your earnings on one of the most reliable cryptocurrency exchange platforms, as well as how to earn interest on your cryptocurrency holdings and the various savings choices available.
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
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Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
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2. Start and finish Course style
LunchCoffee and breaks
2/8 2/186M00 - Course introduction
3. Individual approaches and attitudes to improve
effectiveness during change
How to guide teams through their development
The nature and dynamics of achieving change in
organizations
The competencies, demands and practice
of leading change
Understand broad range of approaches
and tools that will improve your ability
to succeed with change
Main goal
Attempt Foundation exam with confidence
Secondary goal
Benefits and value of Change Management
Understand core principles and required skills of
Change Management
3/8 3/186M00 - Course introduction
4. Please share with the class:
Your name and surname
Your organization
Your profession
Title, function, job responsibilities
Your familiarity with the
project/programme management
Your familiarity with the change
management
Your familiarity with soft-skills aspects
Your personal session expectations
4/8 4/186M00 - Course introduction
5. Foundation Exam
Paper based and closed book exam
Only pencil and eraser are allowed
Simple multiple (ABCD) choice exam
Only one answer is correct
60 questions, pass mark is 30 (50%)
1 hour exam
No negative points, no “Tricky Questions”
No pre-requisite for Foundation exam
Sample, one (official) mock exam is
provided to you
Candidates completing an examination in a language that
is not their mother tongue, will receive additional time
5/8 5/186M00 - Course introduction
6. Practitioner Exam
Paper based and open book exam
Reference to Making Sense of Change
Management book ONLY allowed
Book is provided for students during exam
3 hours exam
Complex multiple choice - Objective Test
4 x 20 complex multiple choice questions =
80 question items/lines
Pass mark – 50% / 40 marks
Dictionary / translation lists allowed
Foundation certification is required
Candidates completing an examination in a language that
is not their mother tongue, will receive additional time
6/8 6/186M00 - Course introduction
7. Change Management syllabus section code and title
IC Individual Change
TC Team Change
OC Organizational Change
LC Leading Change
Syllabus Handbook Page
Module slide number / total module slides
Slide number /
total slides
Module number
and name
Change Management
handbook page
Change Management
syllabus section code
7/8 7/186M00 - Course introduction
8. twitter.com/mirodabrowski
linkedin.com/in/miroslawdabrowski
google.com/+miroslawdabrowski
miroslaw_dabrowski
www.miroslawdabrowski.com
Mirosław Dąbrowski
Agile Coach, Trainer, Consultant
(former JEE/PHP developer, UX/UI designer, BA/SA)
Creator Writer / Translator Trainer / Coach
• Creator of 50+ mind maps from PPM and related
topics (2mln views): miroslawdabrowski.com
• Lead author of more than 50+ accredited materials
from PRINCE2, PRINCE2 Agile, MSP, MoP, P3O, ITIL,
M_o_R, MoV, PMP, Scrum, AgilePM, DSDM, CISSP,
CISA, CISM, CRISC, CGEIT, TOGAF, COBIT5 etc.
• Creator of 50+ interactive mind maps from PPM
topics: mindmeister.com/users/channel/2757050
• Product Owner of biggest Polish project
management portal: 4PM: 4pm.pl (15.000+ views
each month)
• Editorial Board Member of Official PMI Poland
Chapter magazine: “Strefa PMI”: strefapmi.pl
• Official PRINCE2 Agile, AgilePM, ASL2, BiSL methods
translator for Polish language
• English speaking, international, independent
trainer and coach from multiple domains.
• Master Lead Trainer
• 11+ years in training and coaching / 15.000+ hours
• 100+ certifications
• 5000+ people trained and coached
• 25+ trainers trained and coached
linkedin.com/in/miroslawdabrowski
Agile Coach / Scrum Master PM / IT architect Notable clients
• 8+ years of experience with Agile projects as a
Scrum Master, Product Owner and Agile Coach
• Coached 25+ teams from Agile and Scrum
• Agile Coach coaching C-level executives
• Scrum Master facilitating multiple teams
experienced with UX/UI + Dev teams
• Experience multiple Agile methods
• Author of AgilePM/DSDM Project Health Check
Questionnaire (PHCQ) audit tool
• Dozens of mobile and ecommerce projects
• IT architect experienced in IT projects with budget
above 10mln PLN and timeline of 3+ years
• Experienced with (“traditional”) projects under high
security, audit and compliance requirements based
on ISO/EIC 27001
• 25+ web portal design and development and
mobile application projects with iterative,
incremental and adaptive approach
ABB, AGH, Aiton Caldwell, Asseco, Capgemini, Deutsche Bank,
Descom, Ericsson, Ericpol, Euler Hermes, General Electric,
Glencore, HP Global Business Center, Ideo, Infovide-Matrix,
Interia, Kemira, Lufthansa Systems, Media-Satrun Group,
Ministry of Defense (Poland), Ministry of Justice (Poland),
Nokia Siemens Networks, Oracle, Orange, Polish Air Force,
Proama, Roche, Sabre Holdings, Samsung Electronics, Sescom,
Scania, Sopra Steria, Sun Microsystems, Tauron Polish Energy,
Tieto, University of Wroclaw, UBS Service Centre, Volvo IT…
miroslawdabrowski.com/about-me/clients-and-references/
Accreditations/certifications (selected): CISA, CISM, CRISC, CASP, Security+, Project+, Network+, Server+, Approved Trainer:
(MoP, MSP, PRINCE2, PRINCE2 Agile, M_o_R, MoV, P3O, ITIL Expert, RESILIA), ASL2, BiSL, Change Management,
Facilitation, Managing Benefits, COBIT5, TOGAF 8/9L2, OBASHI, CAPM, PSM I, SDC, SMC, ESMC, SPOC, AEC, DSDM Atern,
DSDM Agile Professional, DSDM Agile Trainer-Coach, AgilePM, OCUP Advanced, SCWCD, SCBCD, SCDJWS, SCMAD, ZCE 5.0,
ZCE 5.3, MCT, MCP, MCITP, MCSE-S, MCSA-S, MCS, MCSA, ISTQB, IQBBA, REQB, CIW Web Design / Web Development /
Web Security Professional, Playing Lean Facilitator, DISC D3 Consultant, SDI Facilitator, Certified Trainer Apollo 13 ITSM
Simulation …
8/8 8/186M00 - Course introduction
9.
10. 1. The Organizational Context
2. Individual Change
3. Team Change
4. Organizational Change
5. Leading Change
2/4 10/186M01 - The Organizational Context
11. In groups:
Q1 - In organizations that you’re familiar
with what types of change do you see
happening?
Q2 - From a people perspective - what
seems to work well in managing change
and what doesn’t?
Q3 - What effect on the business might
badly managed change have?
Q4- What might some of the benefits be of
managing change well?
3/4 11/186M01 - The Organizational Context
16. Performance
Time
Based on Cognitive Theory and Motivation
Psychological learning
and adaptation space
Learning is not just the
acquisition of knowledge,
but also its practical use.
IC 17 4/60 16/186M02 - Individual Change
18. Competence:
Establish ways in which people’s competence can be assessed in
the new and ‘to be improved’ areas
Design, develop and deliver training and coaching programmes
Use strategies from the Learning Dip
6/60 18/186M02 - Individual Change
19. Concrete
Experience
(Activist)
Theoretical
Concepts
(Theorist)
Reflective
Observation
(Reflector)
Practical
Experimentation
(Pragmatist)
Having an Experience
Reviewing the
Experience
Concluding from the
Experience
Planning the
Next Steps
• Doing something new
• Start a discussion
• initiating action
• Trying things
• Volunteering
• Observation of new things
• Time to think about changes
• Viewing progress
• Participation in the study
• Planning
IC 19-21
• Reading theory
• Noticing inconsistencies
• Analysis of complex issues
• Matching pieces of a larger picture
• questioning the assumptions
• Practical things to do
• Creating Action Plans
• Experimentation
• Implementation of new knowledge
• Implementation of projects
7/60 19/186M02 - Individual Change
20. Q1. For a typical ‘self-assembly’ task,
what is your Kolb learning
preference? Position yourself in
relation to one or more of the
learning styles
Q2. Why are you in that position?
What is your strongest preference?
How does this reflect your preferred
approach to learning?
8/60 20/186M02 - Individual Change
26. Changing Behaviours with
REWARDS
Changing Behaviours with
PUNISHMENTS
Two approaches:
Positive Reinforcement
Pleasurable and increases probability of
repeat behaviour
Stopping something unpleasant
Avoidance of an unpleasant stimulus
increases the likelihood of repeat
behaviour
Two approaches:
Punishment
Unpleasant (for example, an electric
shock) leading to decrease in repeat
behaviour
Negative reinforcement
Removal of a pleasant stimulus
decreases the likelihood of repeat
behaviour
IC 22 - 24 14/60 26/186M02 - Individual Change
27. Financial
e.g. bonus, prize, tangible reward
Non-financial
Feedback - e.g. performance, coaching
Social - e.g. praise, recognition, name and shame
Reinforcement can take both
positive and negative forms
IC 25 - 26 15/60 27/186M02 - Individual Change
28. Theory X Assumptions (Behavioural):
People dislike work
They need controlling and direction
They require security
They are motivated by threats of punishment
They avoid taking responsibility
They lack ambition
They don’t use their imagination
IC 27
Douglas McGregor
(1960)
a.k.a. authoritarian
management style
16/60 28/186M02 - Individual Change
29. Theory Y Assumptions (Humanistic):
People regard work as natural and normal
They respond to more than just control or coercion, for
example recognition and encouragement
They commit to the organization’s objectives in line with
the rewards offered
They seek some inner fulfilment from work
Given the right environment people willingly accept
responsibility and accountability
People can be creative and innovative
IC 27
Douglas McGregor
(1960)
a.k.a. participative
management style
17/60 29/186M02 - Individual Change
30. Hygiene Factors: Motivators:
Pay
Company Policy
Quality of supervision/management
Working relations
Working conditions
Status
Security
Achievement
Recognition
Responsibility
Advancement
Learning
The type and nature of the work
IC 27 - 28
Frederick Herzberg
(1968)
18/60 30/186M02 - Individual Change
32. Assumption: ‘The clearer the goal, the greater
the likelihood of achievement.’
Self-concept &
values
Beliefs Attitudes Feelings Behaviours Results
What are my
core values?
What are my
limiting beliefs
and attitudes?
What is my most
effective state?
What do I
need to be
doing?
What specific
outcomes do I
want?
‘If you keep on doing what you are doing
you’ll keep getting what you get’
anon
IC 28 - 30 20/60 32/186M02 - Individual Change
33. Positive Listings – ‘I am good at…’
Affirmations – ‘I am always enthusiastic when…’
Visualizations – ‘This is the way I want to be…’
Reframing – ‘I can reduce my negative feelings…’
Pattern Breaking – ‘That wasn’t me, this is me…’
Detachment – ‘I can step outside of myself…’
Anchoring and resource states – ‘I can remember a time
when…’
s – ‘I can prove this is irrational!’
IC 32 - 35 21/60 33/186M02 - Individual Change
37. Helps understand the reactions of people during change
Gain an understanding of why people react the way they
do - what is going on in the ‘inner world’
Can be a complex process - individuals may not be aware
of going through these phases
The phases themselves may not have clear beginnings or
endings
People experience a range of different emotions that play
out in their behaviours
The highs and lows of transitions are perfectly natural and
normal
IC 43 - 44 25/60 37/186M02 - Individual Change
39. Combines insights from other approaches
Focus on:
Importance of subjective awareness
Importance of taking responsibility
Significance of the person as a whole entity
Emotional self-awareness
Ability to engage with others on an emotional level
Addresses motivation and behaviour
27/60 39/186M02 - Individual Change
41. Conditions for change to occur on ‘the journey towards
becoming a person’:
Genuineness and congruence
Unconditional positive regard
Empathetic understanding
Seven stage process that people go through - consistently
recurring qualities
IC 49 - 51
Carl Rogers
(1967)
29/60 41/186M02 - Individual Change
42. Key concepts when managing change at an individual
level:
Facilitating environment and stance of the change agent
(encouraging openness)
Surface and work through negative feelings
(get to the underlying issues and feelings)
Allowing creativity and risk-taking to occur
(opening up the opportunity)
Generating greater self-responsibility and choice
(increasing options and self-responsibility)
IC 52
Carl Rogers
(1967)
30/60 42/186M02 - Individual Change
44. How the Gestalt Cycle maps onto stages in managerial
decision-making:
Sensation - our direct and immediate experience
Awareness - present, past, future, experiences, others
Mobilization - focus on specific target, foreground
Action - release of energy, take action
Contact - make contact in and with the outside world
Closure - resolution, fade into background
IC 53 - 55
Edwin Nevis
(1998)
32/60 44/186M02 - Individual Change
45. Q1. What are the advantages and
disadvantages of each of the 4
approaches?
Q2. How might you use each
approach to enable people to
change?
33/60 45/186M02 - Individual Change
46. From the Behavioural Perspective: From the Psychodynamic Perspective:
Acknowledge the emotional side of
change
Treat people as adults
Surface negative feeling and talk
through
Seek to fulfil emotional needs
Reinforce two-way communication
channels
Address people’s higher aspirations
Develop a ‘learning organization’
Ensure new behaviours are clearly
communicated
Policies and procedures (especially
reward and recognition) are aligned
Communicate expectations
Link organizational goals with
individual goals
Focus on results
Develop motivating visions
From the Cognitive Perspective: From the Humanistic Perspective:
IC 64 - 66 34/60 46/186M02 - Individual Change
47. Minimize shock
Give full and early communication of intentions
Communicate possibilities
Show overall direction of change
IC 67 35/60 47/186M02 - Individual Change
48. Be patient
Discuss implications of change with individuals
Notice and pay attention to people’s small
Signals
IC 67 36/60 48/186M02 - Individual Change
49. Listen, empathise, offer support,
protection
Do not suppress conflict and expression of
difficult views or emotions
Help individuals weather the storm
Recognize how change can trigger off past
experiences in individuals
Try not to take others’ reactions personally
IC 67 37/60 49/186M02 - Individual Change
50. Help others complete
Allow others to take
responsibility
Encourage
Create goals
Coach
IC 67 38/60 50/186M02 - Individual Change
51. Encourage risk
taking
Exchange feedback
Set up
development
opportunities
IC 67 39/60 51/186M02 - Individual Change
52. Discuss meaning and learning
Reflection
Overview of experience
Celebrate success
IC 67 40/60 52/186M02 - Individual Change
53. Prepare to move on
IC 67 41/60 53/186M02 - Individual Change
55. Different people respond to change in different ways
Myers-Briggs Type Indicator™ (MBTI™) identifies eight
different personality preferences
Each individual has a preference for one particular
combination over the others
Four typical MBTI™ type combinations
help understanding of the change process
IC 56 - 58
Meyers Briggs
43/60 55/186M02 - Individual Change
56. Type Indicators Description
Extraversion –
Introversion
Where people prefer to focus their attention and
draw energy.
Sensing –
INtuition
The way people prefer to take in information.
Thinking –
Feeling
The way they prefer to make decisions.
Judging –
Perceiving
How they orient themselves to the outside world
and their lifestyle.
IC 56 - 58 44/60 56/186M02 - Individual Change
57. IS Thoughtful Realist
Leadership through attention to what
needs doing
Cautious & careful about change
‘Let’s keep it!
IN Thoughtful Innovator
Leadership through ideas about what
needs doing
Plan and generate ideas and visions
‘Let’s think about it!’
ES Action-oriented Realist
Leadership through action, doing
Energy & enthusiasm to get things done
‘Let’s do it!’
EN Action-oriented Innovator
Leadership through enthusiasm
Will be wanting to move into new areas
and soon….!
‘Let’s change it!’
IC 59 45/60 57/186M02 - Individual Change
58. Focus:
Practical considerations, continuity
Wants:
To see the difference between what
should be preserved and what could be
changed
Concerned:
With what needs to be kept.
Hates:
Brainstorming, being rushed, empty
promises
Irritates others by:
Wanting to take their time over things
Looking into the detail
Being unwilling to embrace change for
change’s sake
You can help them by:
Ensuring that something stays the
same
Giving them plenty of time to adjust
Giving them relevant things to read and
think about
IC 59
Motto:
“If it isn’t broke don’t fix it”
46/60 58/186M02 - Individual Change
59. Focus:
Practical actions, results
Wants:
To get things to run more effectively
and efficiently
Concerned:
With improving results
Hates:
Reviews, theoretical discourse, long
emails
Irritates others by:
Starting without thinking
Ignoring interpersonal niceties
Bulldozing things through
You can help them by:
Giving them some practical first steps
to get on with
Establishing clear targets for them
Setting a focused direction
IC 59
Motto:
“Let’s just do it”
47/60 59/186M02 - Individual Change
60. Focus:
Thoughts, ideals, vision
Wants:
To develop an internal vision of the
future which ‘stacks up’
Concerned:
With new ideas and theories about
what needs doing
Hates:
Instruction manuals, training courses,
things that don’t make sense
Irritates others by:
Taking too much time to think things
through
Wanting to know how everything fits
together
Planning at the expense of doing
You can help them by:
Ensuring that the big picture makes
sense
Giving them time & space to think
things through
Making sure there’s room for new
ideas and strategies
IC 59
Motto:
“Let’s think about it!”
48/60 60/186M02 - Individual Change
61. Focus:
Systems, relationships, change
Wants:
To talk with others, be creative and try
something different
Concerned:
With putting new ideas into practice
Hates:
Small chunks of disconnected work,
long periods of reflection, repetition,
lack of vision
Irritates others by:
Wanting to change things quickly
Moving from change initiative to
another
Having too much enthusiasm for
change rather than consolidation
You can help them by:
Allowing them to take charge of a
significant area of work
Talking things through with them
enthusiastically
Tapping into their creativity
IC 59
Motto:
“Let’s change it!”
49/60 61/186M02 - Individual Change
62. Personality and Change
Large groups vs 1-1’s
Oral communication vs Written communication
Immediate response vs Considered reaction
Why change things? vs Here’s the new Vision
Specific Detail vs Big Picture
Business case vs How it affects people
Tight project plan vs Potential for changes
‘When communicating change and attempting to get people on board
you need to communicate different things in different ways
to different personality types.’
50/60 62/186M02 - Individual Change
63. Q1. What are the advantages and
disadvantages of each of the four
Myers Briggs Type Combinations?
Q2. Which personality
types/combinations are most useful
when managing individual responses
to change?
51/60 63/186M02 - Individual Change
65. Q1. Why do people resist change?
Q2. What does resistance to change
look like?
53/60 65/186M02 - Individual Change
66. I’d much prefer to do it the way I’ve
always done it
I don’t want to step outside my
comfort zone
I can’t be bothered
I might fail
I’m afraid people will think I’m stupid
I’ve lost all my support networks.
Why do we need to change the way
we do things?
I don’t know what to do
I don’t know how to do it
I don’t see where I fit in
I don’t have the technical support
I don’t have the management support
IC 61 - 64
Edgar Henry Schein
(1992)
54/60 66/186M02 - Individual Change
67. Change occurs in 3 stages:
Stage 1 - Unfreezing: creating the motivation for change:
Disconfirmation
Creation of survival anxiety/guilt
Creation of psychological safety to overcome guilt.
Stage 2 - Learning new concepts and meanings from old concepts:
Creation and identification of role models
Scanning for solutions and trial and error learning.
Stage 3 - Internalizing new concepts:
Incorporation into self concept and identity
Incorporation into ongoing relationships
Edgar Henry Schein
(1992)
55/60 67/186M02 - Individual Change
68. Survival Anxiety > Learning Anxiety
Must be greater
than Learning Anxiety
Must be reduced
2 principles for transformative change to work:
(What if I don’t change?)(Will I fail? Will I be exposed?)
IC 61 - 64
Edgar Henry Schein
(1992)
56/60 68/186M02 - Individual Change
69. A compelling vision of the future
Formal training
Involvement of the learner
Informal training of relevant family groups/teams
Practice fields, coaches, feedback
Positive role models
Consistent systems and structures
Imitation and identification
versus scanning and
trial and error
IC 63 - 64
Edgar Henry Schein
(1992)
57/60 69/186M02 - Individual Change
70. „When it comes to change…
some people make it happen,
some people let it happen, and
some people wonder what happened.”
anon
58/60 70/186M02 - Individual Change
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