SITS - The ITSM Show

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Next-generation IT service skills - Duncan Watkins, Corporate Executive Board

Perfecting the service desk personality mix Ian Connelly and Gregory Baylis-Hall

Internal IT relationships in the world of virtual - IT John Murnane, Alemba

Essex County Council’s journey to ITIL maturity - Louise John, Essex County Council

Aligning your business to build better IT - Mark Smalley, ASL BiSL Foundation

Is collaboration the future of business IT? - Patrick Bolger, Hornbill

Business relevance: ITSM which delivers outcomes - Simon Kent, Sollertis

How Agile rescued the Telegraph’s service desk - Carol Johnson, Daily Telegraph

Getting value and ROI from ITSM training - Paul Wilkinson, GamingWorks

Marketing the value of your service desk, Simone Jo Moore

The four P’s of ITSM: People, People, People and People - Peter Hubbard, Pink Elephant