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ITIL,COBIT and IT4IT Mapping
The document outlines the mapping of ITIL 4 practices to COBIT 2019 governance and management objectives, detailing 34 practices and their relationships. It categorizes the practices into primary and secondary mappings, highlighting their roles in enabling IT governance and management processes. This mapping serves as a framework for integrating ITIL 4 with COBIT 2019 to enhance IT service management and governance.
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ITIL,COBIT and IT4IT Mapping
- 1. Version 1.0 May2019 Rob Akershoek Mapping of ITIL 4 practices (34 practices) to the COBIT 2019 governance and management objectives / processes EDM01EnsuredGovernanceFrameworkSettingandMaintenance EDM02EnsuredBenefitsDelivery EDM03EnsuredRiskOptimisation EDM04EnsuredResourceOptimisation EDM05EnsuredStakeholderTransparency APO01ManagedI&TManagementFramework APO02ManagedStrategy APO03ManagedEnterpriseArchitecture APO04ManagedInnovation APO05ManagedPortfolio APO06ManagedBudgetandCosts AP007ManagedHumanResources APO08ManagedRelationships APO09ManagedServiceAgreements APO10ManagedVendors APO11ManagedQuality APO12ManagedRisk APO13ManagedSecurity APO14ManagedData BAI01ManagedPrograms BAI02ManagedRequirementsDefinition BAI03ManagedSolutionsIdentificationandBuild BAI04ManagedAvailabilityandCapacity BAI05ManagedOrganisationalChange BAI06ManagedITChanges BAI07ManagedITChangeAcceptanceandTransitioning BAI08ManagedKnowledge BAI09ManagedAssets BAI10ManagedConfiguration BAI11ManagedProjects DSS01ManagedOperations DSS02ManagedServiceRequestsandIncidents DSS03ManagedProblems DSS04ManagedContinuity DSS05ManagedSecurityServices DSS06ManagedBusinessProcessControls MEA01ManagedPerformanceandConformanceReporting MEA02ManagedSystemofInternalControl MEA03ManagedCompliancewithExternalRequirements MEA04ManagedAssurance Architecture management P S Continual improvement S Information security management P P Knowledge management P Measurement and reporting Organizational change management P Portfolio management S S S S P Project management P Relationship management P P Risk management S S P S S Service financial management P Strategy management P S Supplier management S S P S Workforce and talent management S P Availability management P S Business analysis S S S S Capacity and performance management S P Change control P P Incident management P IT asset management P S Monitoring and event management S S S S S S Problem management P Release management S S Service catalogue management S P Service configuration management S P Service continuity management P Service design S S P S Service desk P Service level management P Service request management P Service validation and testing P Deployment management S S S Infrastructure and platform management S S S S Software development and management S P P P=Primary mapping (main relationship) S S=Secundary mapping (partically supported or partially enables the practice) General Practices Service Management Practices Technical Practices ITILManagementPractices ITIL 4 Practices Mapping table to COBIT 2019 Governance Objectives COBIT 2019 Evaluate, Direct and Monitor Align, Plan and Organise Build, Acquire and Implement Deliver, Service and Support Monitor, Evaluate and Assess
- 2. Version 1.0 May2019 Rob Akershoek Mapping of what ITIL 4 practices can be used to enable the IT4IT functional components. Architecturemanagement Continualimprovement Informationsecuritymanagement Knowledgemanagement Measurementandreporting Organizationalchangemanagement Portfoliomanagement Projectmanagement Relationshipmanagement Riskmanagement Servicefinancialmanagement Strategymanagement Suppliermanagement Workforceandtalentmanagement Availabilitymanagement Businessanalysis Capacityandperformancemanagement Changecontrol Incidentmanagement ITassetmanagement Monitoringandeventmanagement Problemmanagement Releasemanagement Servicecataloguemanagement Serviceconfigurationmanagement Servicecontinuitymanagement Servicedesign Servicedesk Servicelevelmanagement Servicerequestmanagement Servicevalidationandtesting Deploymentmanagement Infrastructureandplatformmanagement Softwaredevelopmentandmanagement Strategy to Portfolio Enterprise Architecture P S S Policy S S S Proposal S P S Portfolio Demand S P S S S Service Portfolio S P S S S S S IT Investment Portfolio P S S S S S S Requirement to Deploy Project P Requirement S S S S S S S S S S S Service Design S S S S S P S P Source Control S S P Build S P Build Package S P Release Composition P S S S Test S S P S Defect S S P Request to Fulfill Engagement Experience Portal S S S S Offer Consumption S S P Offer Management P P S Catalog Composition P P S Request Rationalization S S P Fulfillment Execution P P P S Usage S Chargeback/ Showback S Knowledge & Collaboration P Detect to Correct Service Monitoring S S S P S Event S S S P S Incident S S S S P S S Problem S S S S P Change Control P Configuration Management S S P Diagnostics and Remediation S Service Level S S P Supporting Activities Governance, Risk and, Compliance S P S S Sourcing & Vendor P S S S Intelligence & Reporting S P Finance & Assets P S S Resource Management P P P=Primary mapping (main relationship) S S=Secundary mapping (partically supported or partially enables the practice) IT4ITValueStreamsandFunctionalComponents Mapping table IT4IT to ITIL 4 practices. ITIL 4 Management Practices General Practices TechnicalService Management
- 3. Version 1.0 May2019 Rob Akershoek Mapping of COBIT 2019 governance and management objectives / processes to IT4IT functional components EDM01EnsuredGovernanceFrameworkSettingandMaintenance EDM02EnsuredBenefitsDelivery EDM03EnsuredRiskOptimisation EDM04EnsuredResourceOptimisation EDM05EnsuredStakeholderTransparency APO01ManagedI&TManagementFramework APO02ManagedStrategy APO03ManagedEnterpriseArchitecture APO04ManagedInnovation APO05ManagedPortfolio APO06ManagedBudgetandCosts AP007ManagedHumanResources APO08ManagedRelationships APO09ManagedServiceAgreements APO10ManagedVendors APO11ManagedQuality APO12ManagedRisk APO13ManagedSecurity APO14ManagedData BAI01ManagedPrograms BAI02ManagedRequirementsDefinition BAI03ManagedSolutionsIdentificationandBuild BAI04ManagedAvailabilityandCapacity BAI05ManagedOrganisationalChange BAI06ManagedITChanges BAI07ManagedITChangeAcceptanceandTransitioning BAI08ManagedKnowledge BAI09ManagedAssets BAI10ManagedConfiguration BAI11ManagedProjects DSS01ManagedOperations DSS02ManagedServiceRequestsandIncidents DSS03ManagedProblems DSS04ManagedContinuity DSS05ManagedSecurityServices DSS06ManagedBusinessProcessControls MEA01ManagedPerformanceandConformanceReporting MEA02ManagedSystemofInternalControl MEA03ManagedCompliancewithExternalRequirements MEA04ManagedAssurance Strategy to Portfolio Enterprise Architecture S P P S Policy P S S S S S S Proposal S S S S S S Portfolio Demand P S S S P S S S Service Portfolio S S S S S S P IT Investment Portfolio S P Requirement to Deploy Project S P Requirement S S S S P S Service Design S S S P S Source Control P Build P Build Package P Release Composition P Test P S S S Defect P S S Request to Fulfill Engagement Experience Portal S Offer Consumption P Offer Management P Catalog Composition P Request Rationalization P S Fulfillment Execution P Usage P Chargeback/ Showback P S S Knowledge & Collaboration P S Detect to Correct Service Monitoring S S S S S S S S S Event S S P S S Incident S P S S Problem S P Change Control P S S Configuration Management S P S Diagnostics and Remediation S S S Service Level P S Supporting Activities Governance, Risk and, Compliance S P S P S S S S P P P P Sourcing & Vendor S S S S S P S S Intelligence & Reporting S P Finance & Assets S S S P P Resource Management P P P P=Primary mapping (main relationship) P S=Secundary mapping (partically supported or partially enables the practice) Capability / Practice mapping table IT4IT to COBIT 2019. IT4ITValueStreamsandFunctionalComponents Evaluate, Direct and Monitor Align, Plan and Organise Build, Acquire and Implement Deliver, Service and Support Monitor, Evaluate and Assess COBIT 2019