Management involves both art and science. There are different management styles such as reactive and proactive styles that can be punitive or supportive. The basic functions of management include planning, organizing, actuating, and controlling. Planning models and principles of organization like the unity of command are discussed. Employee motivation and performance are influenced by factors like ability, motivation, environment, and the manager. Controlling involves setting standards, measurement, comparison, and taking corrective actions. The balanced scorecard provides a framework to view an organization across financial, customer, internal process, and learning/growth perspectives.

1. MANAGEMENT www.humanikaconsulting.com

2. UNDERSTANDING MANAGEMENT Management is both art and science. It is the art of making everything more effective than they would have been without you. The science is in how you do that

3. MANAGEMENT STYLES The Reactive Management Style The Punitive Reactive Manager The Reactive Supportive Manager The Proactive Punitive Manager The Proactive Supportive Manager

4. P LANNING O RGANIZING A CTUALIZING C ONTROLLING

5. THE BASIC PLANNING MODEL

6. PRINSIP DASAR DALAM PENGORGANISASIAN Unity of command and direction Chain of command Span of management (flat and tall organization) Division of labor (specialization) Coordination Balanced responsibility and authority Delegation Flexibility

7. KEMAUAN & MOTIVASI PEKERJA SENDIRI ORGANISASI PEKERJA KINERJA PEKERJA KEMAMPUAN LINGKUNGAN KERJA MANAJER Kinerja = f (Kemampuan, Kemauan/Motivasi, Lingkungan) FAKTOR-FAKTOR YANG MEMPENGARUHI KINERJA

8. TAHAPAN CONTROLLING PENETAPAN STANDARD PERFORMANCE PENGUKURAN KEGIATAN PEMBANDINGAN KEGIATAN DENGAN STANDARD PELAKSANAAN TINDAKAN PERBAlKAN

9. The Balanced Scorecard; Melihat organisasi dalam empat perspektif

10. Tingkat pengembalianInvestas ( ROI ) Loyalitas Pelanggan Pengiriman tepat waktu Peningkatan Kualitas Penurunan Waktu produksi Keahlian Pekerja Pengukuran Kinerja Perspektif Keuangan Pelanggan Proses Internal Bisnis Pembelajaran dan Pertumbuhan

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