A knowledge management system is an information system designed to assist in sharing and integrating knowledge within an organization. It facilitates key knowledge management processes like knowledge discovery, organization, sharing, reuse, and creation. Benefits of a KM system include giving all employees access to management and business knowledge, making it easier to adopt new technologies, and improving staff engagement. Examples of KM systems include feedback databases that share customer and employee feedback, shared project files that allow collaborative work, and research databases containing market information.

1. Knowledge Hierarchy

2. Types of Knowledge

3. Knowledge Life Cycle

4. Knowledge Management System
• A knowledge management system (KMS) is an
information system designed particularly to:
• assist the sharing and
• integration of knowledge

5. Knowledge Management Processes
• Knowledge Discovery &
Detection
• Knowledge Organization
& Assessment
• Knowledge Sharing
• Knowledge Reuse
• Knowledge Creation
• Knowledge Acquisition

6. Benefits of KM
• Every person in the company
has access to management
and business knowledge
• Makes it possible for you to
support new technologies
easily and capture new
knowledge for future use
• Due to the existing knowledge
base, the employees can
quickly find all the information
they need
• Create knowledge base
articles using the real-time
HTML editing tools
• Facilitates IT staff members
stay up to date on various,
ever-changing technologies
• Reduces IT costs without
having to compromise quality
service to internal and
external customers
• Improves staff engagement
and communication
• Helps in delivering better
measurement and
accountability

7. KM Systems Examples
• Feedback database –
– A company may have a database of feedback from
customers and employees
– shares this feedback with their design and
research and development departments
– All members of the organization would be able to
enter feedback into the database
– integrated approach would be taken to
understanding the shared information

8. • Shared project files –
– An employee team can work collaboratively on a
project
– They have a system of shared files and
information that allows everyone on the team to
upload and comment on work performed by
others.

9. • Research files –
– A company developing a new product conducts
research on their competitors and what is needed in
their product or market niche
– This information is entered into a database that
contains objective data on market sales potential and
indicates what assets and processes the company has
in place which can be used to meet this sales
potential, meet customer needs and fill gaps within
the marketplace

10. Key Terms of KM
• Knowledge Architect- staff member who:
– Overseas definitions of knowledge and intellectual processes
– Identifies technological and human requirements to use this
knowledge
• Knowledge Assets- or intellectual capital is:
– Human, structural and other resources available (assets)
– Knowledge is what is in the mind/intellect of these assets
• Knowledge Bridge- a connection between:
– Business processes and different functions of organization

11. • Knowledge Workers- employees and
managers who:
– Contributes significantly to the intellectual capital of the org
• Knowledge Economy- an economy of
knowledge focused on the:
– Production and management of knowledge
– Within the framework of economic constraints