This document provides an introduction to knowledge management. It discusses that knowledge management is not just a technology issue and should involve cultural and process aspects. It also differentiates between data, information, and knowledge. Effective knowledge management requires leadership, trust, collaboration, and the right culture. Technology can help manage knowledge content and enable knowledge sharing, but should not be the primary focus. The needs and roles of both knowledge workers and end users must be considered.
How to develop a Knowledge Management Strategy for your Library Practical Pr...unulwbpartnership
In simple terms a KM strategy is the process of generating, codifying, and transferring explicit and tacit knowledge within an organization, getting the right information, to the right people, in the right place and at the right time.
How to develop a Knowledge Management Strategy for your Library Practical Pr...unulwbpartnership
In simple terms a KM strategy is the process of generating, codifying, and transferring explicit and tacit knowledge within an organization, getting the right information, to the right people, in the right place and at the right time.
Study of Knowledge Management Articles:
Part 1: A Critical Review Of Knowledge Management As A Management Tool.
Part 2: The Use Of Tacit Knowledge Within Innovative Companies: Knowledge Management In Innovative Enterprises.
Part 3: Knowledge Management and Process Performance.
Part 4: Knowledge Outsourcing.
This presentation introduces Knowledge Management for organizations and includes some models of KM System we have developed. There are some models in Knowledge Mapping.
Presentation About what is Knowledge Management but specifically what is Knowledge Management Tools which are Available for Evaluating the Business Models of the Organisation.
Study of Knowledge Management Articles:
Part 1: A Critical Review Of Knowledge Management As A Management Tool.
Part 2: The Use Of Tacit Knowledge Within Innovative Companies: Knowledge Management In Innovative Enterprises.
Part 3: Knowledge Management and Process Performance.
Part 4: Knowledge Outsourcing.
This presentation introduces Knowledge Management for organizations and includes some models of KM System we have developed. There are some models in Knowledge Mapping.
Presentation About what is Knowledge Management but specifically what is Knowledge Management Tools which are Available for Evaluating the Business Models of the Organisation.
Knowledge Management basics; an introduction, covering definitions of knowledge and knowledge management, the three enablers of people, process and technology, the two routes of connect and collect, and the two motivators of push and pull. From http://www.knoco.com
Law Firm Knowledge Management, An IntroductionConnie Crosby
An introduction to law firm knowledge management by Connie Crosby and Stephanie Barnes, presented at lawTechCamp 2012 in Toronto on May 12, 2012.
Slide 14 (the Knowledge Management Technology graph) is further discussed here: http://www.slaw.ca/2012/06/11/km-101-more-on-technology-complexity/
Knowledge Management - It's Not a Good Idea If It Can't Be Implemented by Joe...Joe Hessmiller
This is a presentation developed for the management team of the Texas Teachers Retirement System. It focuses on doing something that would be effective (provide the knowledge when and where needed) and successful (could be implemented by the people the client has, quickly and at low cost.)
The concept of managing knowledge or knowledge management has attracted much attention in recent years. Knowledge is not new, but over the last decade or so the concept has grown from a convergence of ideas and existing practice.
The concept of managing knowledge or knowledge management has attracted much attention in recent years. Knowledge is not new, but over the last decade or so the concept has grown from a convergence of ideas and existing practice.
The concept of managing knowledge or knowledge management has attracted much attention in recent years. Knowledge is not new, but over the last decade or so the concept has grown from a convergence of ideas and existing practice.
מצגת הסוקרת נקודות מרכזיות בתחום ניהול הידע כיום.
למה מתכוונים כשאומרים ניהול ידע? מה זה ידע? מה נופל תחת הכותרת של ניהול ידע? מהם סוגי הידע? היכן נמצא המידע? כיצד מתמודדים עם הצפת מידע? כיצד האינטרנט מסייע בתהליך? מהם המכשולים בדרך? למה לשתף בידע? התשתית הנדרשת, תרבות ארגונית, תפקיד מנהל הידע, וכלים לבחירת טכנולוגיה.
המצגת באנגלית מאת שמעון ברק מנהל ידע באמדוקס הוצגה בקורס ניהול ידע.
This paper examines the attempt, by Sunderland Community Development Network, to build a dynamic model of community knowledge sharing to assist its strategic work in the cultural renaissance of the City of Sunderland. It explores the network’s use of community space, personalised networks and knowledge-sharing spaces and analyses the success, to date, in utilising the power of meta-networks.
PBL will provide you with the opportunity to develop the following skills:
Problem solving
Thinking
Time management
Information retrieval and evaluation
Communication
Computing
Data it's big, so, grab it, store it, analyse it, make it accessible...mine, warehouse and visualise...use the pictures in your mind and others will see it your way!
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
2. SO…
Exploiting knowledge is NOT a
technology issue…
If you spend more than one
third of your budget on
technology then it’s a
technology project...
Knowledge implies a knower;
the rest is information...
3. We need to avoid KM
Mumbo-Jumbo…for
example...
"We need to use a knowledge ecology paradigm to
synergistically decouple the informatic elements in the
emerging strange attractors in your company's marketplace
by deconstructing the knowledge worker and empowering
them to become an adaptive learner in a virtual workplace
within a chaotic and non-deterministic universe of data
derived economic value."
4. Information Management
1. Policies, guidelines,
authoritative sources
2. Policies for physical data stores
3. Improved information access
Knowledge Management
4. Intellectual assets linked to strategic direction
5. Knowledge management culture
6. Identify experts
7. Capture tacit knowledge and insight
8. Collaborative environment and culture
9. Extend KM to partners and customers
5. The Changing Organisational Environment
20th Century
Functional departments in
single locations
9 to 5, Monday to Friday
working
Hierarchical management
structures with fixed roles
Emphasis on intra-
organisational working
Organisationally structured
training and development
21st Century
Geographically distributed
individuals with remote and
mobile working
24/7 society
Flatter management
structures, matrix
management, multi-tasking
and project team based
Greater emphasis on
partnership and alliances
Personally tailored training
and development
6. What is an Organisation?
“And if you really think deeply about it, you discover
that every organisation and every institution, without
exception, has no reality save in your mind. It’s not
in buildings. Those are manifestations of it. It’s not
its name, it’s not its logo, and it’s not some fictional
piece of paper called a stock certificate. It’s not
money. It is a mental concept around which people
and resources gather in pursuit of common
purpose”.
Dee Hock: Founder & Former CEO of Visa International
7. Managing knowledge…
is not a new problem!!!
“An immense and ever-increasing wealth of knowledge
is scattered about the world today; knowledge that
would probably suffice to solve all the mighty difficulties
of our age, but it is dispersed and unorganised. We
need a sort of mental clearing house for the mind: a
depot where knowledge and ideas are received, sorted,
summarised, digested, clarified and compared.”
H.G. Wells:
The Brain: Organisation of the Modern World: 1940
8. Here is the Third Wave view!
“It’s not about an encyclopaedia that
captures everything that anybody ever
knew. Rather, it’s about keeping track of
those who know the recipe and nurturing
the culture and the technology that will get
them talking.”
Ward, Adrian:
Workers Frontier International
9. Differentiating between
Data, Information
& Knowledge
Data is facts, pictures or numbers
presented without a context
Information is organised data presented
in context
Knowledge is information in context
together with an understanding of how to
use it
10. Defining Knowledge & Knowledge
Management: The KPMG Model
Knowledge: The information contained
within the organisation about customers,
products and services which is contained
within people’s minds or filed in analogue or
digital format.
Knowledge Management: A systematic
attempt to use knowledge within an
organisation to improve overall performance.
Are these definitions valid?
11. Explicit & Tacit Knowledge
Data
Knowledge
Information
1, 2, 1, 4
Name # # # # #
Smith, J. 1 2 1 4 0
XXXXXX X X X X 0
XXXXXX X X X X 0
KNOW
HOW
SKILLS
EXPERIENCE
TRAINING
EDUCATION
ETC
Tacit
Tacit
Explicit
Explicit
The Knowledge in Knowledge Management - http://home.att.net/~nickols/Knowledge_in_KM.htm
12. Davenport & Prusak’s
33% KM Rule
Resource management
Organisational culture
Information technology
What about the missing 1%?
INNOVATION
INNOVERSITY
13. How should organisations approach KM?
Questions an organisation must ask
itself...
How should an organisation new to KM get started?
How do you create a culture favourable to KM?
How do you measure and reward progress?
How do you manage knowledge content
systematically?
How do you create a KM architecture which
encourages the flow of knowledge?
What level of human resources do you need to invest
in KM?
How do you sustain impetus in KM?
14. Knowledge Management:
Critical Success Factors
• Leadership
• Trust
• Collaboration
• Information & Communication
Technologies
• Human Resource Management
• Organisational Culture
15. Semiology
The theory of signs and symbols
“What is important in a text is not what it
means but what it does and incites to do. What
it does: the charge or affect it contains and
transmits. What it incites to do: the
metamorphoses of this potential energy into
other things.”
Jean-Francois Lyotard
18. THE KNOWLEDGE MANAGEMENT BURGER
Strategic Management
Meeting core
business objectives
ICT Management
Users define
technologies rather
than technology
defining the user
Knowledge Management
Learning to trust people’s
‘know-how’
Beer
&
Burgers?
It’s for Everyone
Organisational Culture as
“Snakes & Ladders”
19. In conclusion...
KM is NOT a definitive theory OR a
universal paradigm...
It offers a way of developing and
understanding:-
community; meaning; learning and identity
which improves:-
knowledge creation, sharing, storage and
transfer within an organisation
20. It started as a...
It may have started as a fad
but it is attempting to become
rigorous, however, it may be nonsense:-
The Nonsense of Knowledge Management
http://informationr.net/ir/8-1/paper144.html
21. Essential Reading
Brooking, Annie F. (1999) Corporate Memory: Strategies for
Knowledge Management London: Thomson
Collison, C. & Parcell, G. (2001) Learning to Fly: Practical
Lessons from One of the World's Leading Knowledge
Companies Oxford: Capstone
Davenport, Thomas H.& Prusak, Laurence (1998) Working
Knowledge: How Organisations Manage What They Know
Harvard: Business School Press
Wenger, E. et al (2002) Cultivating Communities of Practice: A
Guide to Managing Knowledge Boston, Mass.: Harvard Business
School
http://www.knowledgeboard.com