The document outlines the key steps in a knowledge management system (KM) life cycle: 1) evaluating existing infrastructure; 2) forming a KM team; 3) capturing knowledge; 4) designing the KM blueprint; 5) testing the KM system; 6) implementing the KM system; 7) managing change and reward structures; and 8) post-system evaluation. The KM blueprint addresses important design issues. Testing involves verification and validation procedures. Implementation includes training employees and classifying users. Managing change deals with potential resistors. Post-evaluation assesses the system's impact.

1. Akash C.Mathapati
Assistant Professor
Kirloskar Institute of Advanced Management
Studies (KIAMS)
Knowledge Management System Life
Cycle
Akash C.Mathapati

2. Evaluating Existing Infrastructure
Form the KM Team
Knowledge Capture
Design KM Blueprint
Test the KM System
Implement the KM System
Manage Change & Reward Structure
Post-System Evaluation
Knowledge
Management
System Life Cycle
Process
Akash C.Mathapati

3. Design the KM Blueprint
Beginning of designing the IT infrastructure & the knowledge
management architecture
KM team relies on such a blueprint to proceed with the
actual design & deployment of KM system
KM blueprint referred to as the KM system design, addresses
several important issues
Akash C.Mathapati

4. Test the KM system
Testing involves two steps:
Verification procedure
Validation procedure
The role of Quality Assurance
Reasoning Error
Ambiguity
Incompleteness
False Representation
Akash C.Mathapati

5. Implement the KM system
Major part of the execution phase is training company
employees on the new KM system
Users range from novice to experts
Users are classified as tutor, pupil or customer
Tutor user acquires a working knowledge of an existing
knowledge base in order to keep the system current
Pupil & customer fall within the actual use of the KM system
Akash C.Mathapati

6. Manage Change & Reward Structure
The resistors include the following:
Experts
Regular employees
Troublemakers
Narrow-minded “superstars”
Akash C.Mathapati

7. Post System Evaluation
Several Key Questions are asked in the post implementation stage:
How has the KM system changed the correctness & appropriateness
of decision making?
Has the new system effected organizational change? How productive
have those changes been ?
How has the new KM sys affected the attitude of the end users? In
what way?
Was it worth it?
How has the new system changed the cost of conducting the business?
How significant is the saving or otherwise of it?
In what way has the new system affected relationship between end
users in the organization ?
Akash C.Mathapati