1) The document discusses knowledge management systems and knowledge-based expert systems. It describes key capabilities like leveraging existing knowledge and creating new knowledge to position companies favorably in markets. 2) Important reasons for actively managing knowledge are to facilitate decision-making, build learning organizations, and stimulate cultural change and innovation. 3) Expert systems provide high quality performance solving difficult problems like human experts through vast domain knowledge and explanation capabilities.

1. KNOWLEDGE MANAGEMENT
SYSTEM
&
KNOWLEDGE BASED EXPERT
SYSTEM
PRESENTED BY,
JERRIN MARY JOHN

3. WHY KNOWLEDGE IS
IMPORTANT???
• Knowledge is dependent to
knowledge
• Useful information
• Information adapted to purpose
• Partial solution is still knowledge

4. • Personalized information
• State of knowing and understanding
• An object to be stored and manipulated
• A process of applying expertise
• A condition of information
• Potential to influence action

7. Capabilities of Knowledge
Management System
• To compete effectively, companies must
leverage their existing knowledge and create
new knowledge that favorably positions them in
their chosen markets
• To accomplish this, companies must develop
the ability to use prior knowledge to recognize
the value of new information, assimilate it, and
apply it to new knowledge and capabilities
• Many researchers have proposed capabilities
influencing knowledge management as
preconditions or organizational resources for
effective knowledge management

8. • Managers are bombarded with an almost
constant stream of data every day
• According to David Derbyshire, ”Scientists
have worked out exactly how much data is
sent to a typical person in the course of a
year” This overload of data is making
knowledge management increasingly more
important
• Three key reasons why actively managing
knowledge is important to a company’s
success are:
1) Facilitates decision-making capabilities
2) Builds learning organizations by making
learning routine
3) Stimulate cultural change & innovation

9. Capabilities of Knowledge
Based Expert System
• Expert system provides the high quality
performance which solves difficult programs in a
domain as good as or better than human experts
• Expert system possess vast quantities of domain
specific knowledge to the minute details
• It have explanation capability. It enables to
review its own reasoning and explain its
decisions
• It employ symbolic reasoning when solving a
problem. Symbols are used to represent
different types of knowledge such as facts,
concepts & rules
• It can advice, modifies, update, expand & deals
with uncertain & irrelevant data

10. TYPES OF KNOWLEDGE MANAGEMENT
SYSTEMS
1) ENTEPRISE- WIDE KNOWLEDGE
MANAGEMENT SYSTEMS
2) KNOWLEDGE WORK SYSTEMS
3) INTELLIGENCE TECHNIQUES

12. KNOWLEDGE MANAGEMENT VALUE
CHAIN
Knowledge refers to the set of business processes
developed in an organization to create , store ,
transfer ,and apply knowledge
Knowledge management increases the ability of
the organization to learn from its environment and
to incorporate knowledge into its business
processes

14. Development of knowledge
management systemand expert
system

15. Development of knowledge
management system
• Knowledge Creating
• Knowledge Sharing
• Knowledge Structuring
• Knowledge Using
• Knowledge Auditing

16. CLASSIFICATION OF KNOWLEDGE
CREATION
• Tacit knowledge: That type of knowledge
which people carry in their mind ,and is
therefore, difficult to access
• Explicit knowledge :That type of
knowledge which has been or can be
articulated ,codified ,and stored in certain
media

17. FEATURES
EXPLICIT
KNOWLEDGE
Tangible
Physical objects
Context
independent
Easily shared
Reproducible
TACIT
KNOWLEDGE
Intangible
Mental objects
Context affects
meaning
Sharing involves
learning
Not identically
replicated

18. CLASSIFICATION OF KNOWLEDGE
SHARING
 Social Communication Infrastructure
 Technical Communication Infrastructure

19. CLASSIFICATION OF KNOWLEDGE
STRUCTURING
• Information Mapping :it is a process by which
organization’s can identify and categories knowledge
assets within their organization
• Information Storaging : it contains knowledge
repositories such as databases ,data warehouses , and
information centres and indicates electronic
environment of organizational memory
• Information retrieving :in this stage ,knowledge is
stored and retrieved via information retrieval
systems.

20. KNOWLEDGE USING
Product
Service
Process
KNOWLEDGE AUDITING
It means what amount of
knowledge can be used in
organization’s products, services
and process.

21. Organizations use Knowledge
for three reasons
Knowledge can be used for determining
organization’s work processes and making
strategies for sustainable competitive
advantage
Knowledge can be used for designing and
marketing product
Knowledge plays a critical role of
organization’s service quality

22. Expert system development
Implementing Results
Construct Expert System Components
Identifying Experts
Determining Requirements