33. KM Readiness KM Strategy Leadership Behaviours Networking (Collaboration) Sharing & Learning Capturing Level 5 Clearly Identified Recognise and act as a role model Clearly defined roles and responsibility Common language, templates & guidelines Easy to get & constantly refreshed and distilled. Level 4 Not linked to Business Strategy A few jobs are dedicated to managing knowledge Organised around business needs Customers and partners participate in review session Individual acts as the owner Level 3 No Framework Views as the responsibility of a specialist team People are networking to get result Sharing & using are recognised Little or no distillation Level 2 Just saying Little visible support from top Ad hoc & limited among individuals who share a common interest Learn & review before doing Team capture lesson learn after a project Level 1 Only a few people realize View as management fad Knowledge hoarders get rewarded Sharing is for benefit of the team Rarely refreshed & few contribute