This presentation discusses knowledge management and its importance. It defines knowledge as information combined with human use and experience. Knowledge management is the process of capturing, sharing, and leveraging both tacit and explicit knowledge to benefit organizations. Examples show that knowledge management saves companies hundreds of millions of dollars by reducing duplication and spreading best practices. The elements of a knowledge management system and strategies are also outlined.

1. Knowledge Management by: Megat Zainurul Anuar bin Megat Johari DREAMSOFT (M)SDN BHD http://www.thedreamsoft.com

2. This presentation is presented in the MTCP (Malaysian Technical Cooperation Program) Workshop to promote and facilitate technical assistance to participating developing countries in 'Knowledge Management' and 'Open Source Software' implementation. Presently the MTCP covers 136 developing countries.

3. to be discussed what is knowledge? why knowledge? data + information + knowledge information and value working definition of KM why knowledge management how to articulate knowledge elements of KM KM strategy KM and technologies activities: lessons learned..

4. 1980 - Knowledge Is Power

5. what is knowledge?

6. what is knowledge HOW to do things WHERE to find examples WHOM to ask for help

7. basic scenario “ In a classic adventure of Star Trek, Dr. McCoy (the ship's Medical Officer) must restore Mr. Spock's brain to his body. McCoy, not having the knowledge to accomplish this task uses an alien learning device to impart the knowledge into his brain”

8. why knowledge? Why did Dr. McCoy need the knowledge imparted to his brain? Claim: Knowledge is what human beings need to perform necessary and optional tasks throughout their lives. Claim: Information & Data does not enable performance

9. types of knowledge tacit >implicit> explicit

10. data + information + knowledge What is the relationship between data, information and knowledge?

11. data + information INFORMATION= data + interpretation human

12. information + knowledge KNOWLEDGE= information + use human

13. when information become knowledge  comparison, consequences, connections, conversation and etc

14. information and value qualities that make information valuable - accuracy - timeliness - engagement - application - rarity

15. what is knowledge management ?

16. working definition of KM systematic process by which knowledge is created, captured, shared, and leveraged but KM is not only that…..

17. KM is the process of converting the tacit and implicit knowledge of individual, groups and organisational and to leveraged knowledge for further uses.

18. why knowledge management? Fortune 500 companies wasted $12 billion in 1999 as employees duplicated one another’s work.

19. why knowledge management? 90% of 800 North American and European Companies were working on some aspect of knowledge management

20. why knowledge management? Ford estimated that in 1997-99 knowledge management initiatives resulted in cost savings or additional revenues of $914 million

21. why knowledge management? Chevron estimates it has saved more than $650 million since 1991 by sharing best practices among mangers in charge of energy use at its oil refineries Source: http://www.chevron.com

22. why knowledge management? Texas Instruments reports savings of more than $1 billion by disseminating best practices throughout its 13 semiconductor plants

23. why knowledge management? By late 1999 1/3 of top 1,000 largest U.S. companies had begun KM initiatives; by 2003 more than half have done KM By 2008 all of 1,000 U.S companies used KM

24. knowledge sharing EXPERTISE DECISION-MAKING POWER Experts ‘T’ Expert ‘M’ Working and Learning together Expert ‘E’ Expert ‘G’ Experts ‘A’

25. Knowledge conversion: tacit & explicit Internalization [i&g&o] training mentoring tacit Socialization [i&i] brainstorming meeting Combination [g&o] repositories cop tacit tacit tacit explicit explicit explicit explicit Externalization [ i&g] videotaping knowledge map

26. Knowledge conversion: tacit & explicit- the bread maker example individual +group + org creation of the new product enriched MEGAT and the team's TK base tacit individual +individual MEGAT training with the hotel’s baker group + organisation standardization of this K into a manual and embodying it in the product Individual + group sharing the TK with product development team tacit tacit tacit explicit explicit explicit explicit

27. km modes personal collaborative enterprise

28. elements of knowledge management people - relate to culture, mindset, trust, insight, hunches process - activity such as research, recruitment, cataloging, indexing, verification

29. elements of knowledge management technology - km portal, discovery tools, server, applications organisation – the knowledge leveraged insight content – ontology, taxonomy, metadata, cluster and others

30. knowledge management strategies sets forth criteria for choosing what knowledge a firm plans to pursue how firm will capture and share it

31. knowledge management strategies Generally determined through strategic audit what sorts of knowledge are critical to support business positioning who needs to have what information? when do they need to know it?

32. knowledge management strategies..++ people Job Description Knowledge Sharing is Core Competency Staff Performance Acknowledgment & Assessment Networks/Communities of Practice process Programme Process Annual Reports SWAP, PRSP, Lessons Learned Project Reports Trip Reports PAD technology Document Management Collaboration Tools Connectivity Calendar Internet ERP Development Gateway Internet Supermarket KM organisation Methodology Corporate Memory Branding

33. knowledge management technologies….there is more EXTRANETS KACA Knowledge Management DATA WAREHOUSE WEB CONFERENFING DOCUMENT MANAGEMENT WORK FLOW DECSION S.SYSTEM GROUPWARE KNOWLEDGE REFINEMENT INTRANETS

34. knowledge asset 1 human capital Attitude Competencies Education Knowledge Skills Customer Brand customers capital Distribution Channels Franchise Agreements License Agreements Loyalty structural capital Copyright Corporate Culture Design Rights Financial Relations IT Infrastructure Management Processes Service Marks Trade Secrets Trademarks INTELLECTUAL CAPITAL 2 3

35. Yes of course there always be ‘financial capital’ but financial capital will be captured….this is what already known.

36. Q&A ask now or forever hold your peace!

37. thank you

38. still u want to know more..

39. please contact http:// www.thedreamsoft.com [email_address] [email_address]

40. enough for today…thank you