This document outlines Yale University's knowledge management strategy and roadmap. It discusses establishing subject matter experts and a community of practice to develop knowledge management. The strategy aims to integrate knowledge into business processes like incident, change, and problem management. Metrics will track the number of incidents linked to knowledge base articles and time between submissions and article creations. The roadmap focuses on people, process, and technology improvements over three years like automating workflows, creating an ITS knowledge portal, and further integrating the website and knowledgebase.