This document introduces the concept of knowledge management. It discusses how knowledge management connects people who have knowledge with those who need it. It also describes how knowledge management provides value by facilitating knowledge creation, retention, and transfer to help organizations learn faster than their competitors and stimulate innovation. Finally, it outlines some common approaches to knowledge management, including using social tools, communities of practice, and networking to share both explicit and tacit knowledge across different levels from personal to organizational.

1. Introduction to Knowledge Management

2. The World Has Changed Knowledge economy Democratization of knowledge Knowledge workers – 21 st century set of literacies Perfect Storm

3. Its Social Everything is going social Web 2.0 Enterprise 2.0 KM 2.0 Library 2.0 Management 2.0 Project Management 2.0 Education 2.0 Government 2.0 Politics 2.0 Learning 2.0 World 2.0 People 2.0

4. WE have ungated access to whats going on in the world. WE have a voice WE can influence things WE are participants WE wish to make a difference WE can no longer be misled or controlled WE can collaborate, innovate Social tools enable this… Our mindset/willingness/awareness enables this…

5. Organizations exist To serve a mission To make money For legal reasons The only sustainable competitive advantage Is an organizations ability to learn faster than the competition. - Peter Senge, Author of the Fifth Discipline

6. Organizations are people People have knowledge Groups have knowledge Companies have knowledge

8. Data Numbers, words, images (symbols) Information Sets or patterns of data Knowledge Gain of understanding from sharing, analysis and experience

9. Explicit vs Tacit On paper In your head

10. Baking bread story

11. What is Knowledge Management? Many, many definitions… KISS: “Connecting Those Who Know With Those Who Need to Know”

12. What Value Does KM Provide? Knowledge Creation Knowledge Retention Knowledge Transfer Raise Awareness Helps you make better decisions - or the same decision faster Stimulates innovation and growth Makes it easier to find relevant knowledge, info and resources Helps you leverage existing expertise and experience Makes us more agile, sustainable and viable

14. Oh, ok, so it’s technology… NO. It’s enabled by technology…

15. Its People, Process and Technology People sharing what they know Processes to help people EFFECTIVELY share what they know Technology to help EFFICIENTLY share what they know People Process Technology Tacit Knowledge Communities of Practice Knowledge Sharing Events Storytelling Mentoring After Action Reviews Open Space Appreciative Inquiry Knowledge Map Capability Map Value Network Analysis Expertise Location Lessons Learned Social Network Analysis Organizational Network Analysis Web 2.0 Sharepoint IM Podcasts Presence RSS

16. So is it HR or IT? yup or training or learning or marketing or comms or quality or strategy?

17. History of KM TQM (TQL) BPR (BPI) CRM (BI, CI, SI) KM (TM)

18. Implications of KM Generations KM Generation Knowledge Carrier Type of Knowledge Implications 1 st Artifacts Explicit Infrastructure for acquiring, organizing, sharing and reusing knowledge 2 nd Individuals Tacit Individual behavior, capturing & exchanging knowledge 3 rd Networks Emergent Network connectivity, group collaboration and synergy

19. KM Levels Personal KM Social KM Organizational KM

20. Personal KM Personality type indicators Know how to deal with others Share your photos, videos, presence, thoughts, documents, friends, knowledge, wisdom, voice, etc.

21. Social KM Network emergence Mentoring Open space, appreciative inquiry Cafes, buzz Storytelling

22. Organizational KM Enterprise apps Communities of practice, expertise location, best practice transfer Knowledge market, talent market Learning organization - agility Personal mastery Building shared vision Team learning Mental models Systems thinking

23. Common Fears and Misconceptions If I share what I know, then its gone Its not safe to share what I know What if someone shares knowledge that is wrong I don’t think others will share valuable knowledge with me I don’t have time to share

24. MAKE Awards 2008 Most Admired Knowledge Enterprises Accenture (Global) Apple (United States) BP (United Kingdom) BBC (United Kingdom) Ernst & Young (Global) Fluor (United States) GE (United States) Google (United States) Wipro Technologies (India) IBM (United States) Infosys Technologies (India) Intel (United States) McKinsey & Company (Global) Microsoft (United States) Nokia (Finland) Royal Dutch Shell (The Netherlands/UK) Samsung Group (S. Korea) 3M (United States) Toyota (Japan) Wikipedia (Global)

25. What can I do tomorrow morning? Org Network Analysis Social Bookmarking Blogs Wikis Podcasts Communities of Practice Org Storytelling Mentoring Secondlife Knowledge Sharing Survey Knowledge Sharing Events KM Training After Action Review Incentivize Newsletters Internal/External Networking Facebook