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Jane Hart
Learning in the Social Workplace   Centre for Learning & Performance Technologies
                                    Social Learning Centre | Internet Time Alliance
© C4LPT, 2012   2
Agenda

How individuals are
using social media

How organisations
are using social
technologies

How frameworks
are guiding new
organisational
approaches



                      Available online at bit.ly/liswpwp

 C4LPT, 2011                                               3
INDIVIDUALS & SOCIAL TOOLS
Top 100 Tools for
 Learning 2011

 List compiled from
          the
     Top 10 Tools
  contributions of
         531
       learning
    professionals
      worldwide
“Today already 47% of business
                technology users at North American and
                European companies report using one or
                more website(s) to do parts of their jobs
                that are not sanctioned by their IT
                department. We expect this number to
                grow to close to 60% in 2011 as
                frustrated workers work around IT to
                self-provision technology”

                               Forrester Research, April 2011




© C4LPT, 2011                                                   6
“between one-third and two-thirds of your
                employees are meeting their needs
                by working around you”

                 Jensen & Klein, Blind spots, CLO Magazine, April 2011




© C4LPT, 2011                                                            7
Smart Workers




C4LPT, 2011                   8
8 key features
how the Smart Worker
uses social media
to work and
learn



C4LPT, 2011            9
1 - The Smart Worker :
               recognises she learns
                        continuously
                  as she does her job




C4LPT, 2011                         10
2 - The Smart Worker :
 wants immediate access
 to solutions to his
 performance problems




C4LPT, 2011               11
3 - The Smart Worker :
 is happy to share what he knows




C4LPT, 2011                        12
Source: Intel Newsroom
4 - The Smart Worker :
              relies on a trusted
              network of friends and
              colleagues




C4LPT, 2011                            14
ask and answer questions
     exchange ideas, resources
     and experiences
     brainstorm and solve
     problems together
     keep up to date with what
     their colleagues are doing
     and thinking
     learning from one another
     in many different ways –
     sometimes without
     realising it

C4LPT, 2012                       15
5 - The Smart Worker :
              learns best with and from others

C4LPT, 2011                                      16
6 - The Smart Worker : keeps up to date
              with his industry and profession




C4LPT, 2011                                       17
7 - The Smart Worker :
constantly strives to
improve her productivity




C4LPT, 2011                18
8 - The Smart Worker :
              thrives on autonomy




               "A sense of autonomy has a powerful
               effect on individual performance and
               attitude.“

               “Control leads to compliance;
               autonomy leads to engagement.”

C4LPT, 2011                                           19
ORGANISATIONS AND SOCIAL TOOLS
Adoption curve of
use of social tools
 in organisations




                                                          ban all
             Bring Your Own    social media marketing    access to
             Device strategy
                                                        and use of
                                                        social tools



             social business    ad hoc functional use
“A Social Business isn’t just a
company that has a Facebook
page and a Twitter account. A
Social Business is one that
embraces and cultivates a spirit
of collaboration and community
throughout its organization—
both internally and externally.”

                          IBM, 2011
“Social is not a feature. Social is not an application.
         Social is a deep human motivation that drives our
         behaviour almost every second that we’re awake … The
         leading businesses are recognizing that the web is
         moving away from being centred around content, to
         being centred around people. That is the biggest social
         thunderstorm, and all of us are going to have to
         understand it to succeed. So stop talking about social as
         a distinct entity. Assume it in everything you do.“

                            Paul Adams, Stop talking about social




© C4LPT, 2012
FRAMEWORKS
70:20:10 Framework




© C4LPT, 2012
Training/                   Workforce Development Services Framework 1/5
  Instructional
    Services
                                                 SERVICES

  Performance
    Support                             designing, delivering
    Services
                                       and managing training,
      Social
                                         e-learning and/or
  Collaboration                           blended learning
    Services                                   events

                                                                      supporting
                                providing access to,
                                                                collaborative working
                               and supporting use of
                                                                  and the building of
                                a range of resources
                                                                  internal networks,
  Performance                  (content and people)
   Consulting                                                     communities and
                                  for performance
    Services                                                     collaboration spaces
                                    improvement
  finding the most
appropriate solution
to a performance or
 learning problem



            v3, Mar 2012
            Jane Hart, C4LPT                                                            26
Learning in the Social Workplace
Oscar Berg’s
Collaboration Pyramid
Training/
Instructional
                                   Social Collaboration Services
  Services

Performance
  Support
  Services

    Social                                       HELPING TEAMS WORK
Collaboration                                      COLLABORATIVELY
  Services                                      & FACILITATING LEARNING
                                             THROUGH COLLABORATIVE WORK

                                                     encouraging workers to
                                                     connect and collaborate
                                             and engage in new collaborative practices

                                                developing new collaboration and
                                                        community skills
                                                   (by modelling not shaping)

                                                  Success measured in change in
                                                          performance
                                                    not in acquisition of skills
                                                        and/or knowledge

          Version 2, Mar 2012
          Jane Hart, C4LPT.co.uk
“… as for the new social and collaboration skills that
              you simply can’t train
  workers require, well

   people to be social! What was required was
 getting down and dirty and helping people understand what it
        actually meant to work collaboratively in the new social
    workplace, and the value that this would bring to them. My
 Internet Time Alliance colleague refers to this as modelling not
                                                       shaping”


                                                                            Jane Hart,
                         Collaboration and community skills are the new workplace skills


© C4LPT, 2012
Learning in the Social Workplace
Learning in the Social Workplace
© C4LPT, 2012   33
CONTACT JANE HART

     Email: jane@janehart.com

     Centre for Learning & Performance Technologies
     www.C4LPT.co.uk

     Social Learning Centre
                                                       learning in the social
     www.SocialLearningCentre.co.uk
                                                            workplace
     Internet Time Alliance
     www.InternetTimeAlliance.com



     Twitter: @C4LPT
                                                            whitepaper
                                                      available as web or PDF
     Facebook: facebook.com/C4LPT
                                                                  at
                                                           bit.ly/liswpwp
     LinkedIn: linkedin.com/in/c4lpt


© C4LPT, 2012                                                                   34

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Learning in the Social Workplace

  • 1. Jane Hart Learning in the Social Workplace Centre for Learning & Performance Technologies Social Learning Centre | Internet Time Alliance
  • 3. Agenda How individuals are using social media How organisations are using social technologies How frameworks are guiding new organisational approaches Available online at bit.ly/liswpwp C4LPT, 2011 3
  • 5. Top 100 Tools for Learning 2011 List compiled from the Top 10 Tools contributions of 531 learning professionals worldwide
  • 6. “Today already 47% of business technology users at North American and European companies report using one or more website(s) to do parts of their jobs that are not sanctioned by their IT department. We expect this number to grow to close to 60% in 2011 as frustrated workers work around IT to self-provision technology” Forrester Research, April 2011 © C4LPT, 2011 6
  • 7. “between one-third and two-thirds of your employees are meeting their needs by working around you” Jensen & Klein, Blind spots, CLO Magazine, April 2011 © C4LPT, 2011 7
  • 9. 8 key features how the Smart Worker uses social media to work and learn C4LPT, 2011 9
  • 10. 1 - The Smart Worker : recognises she learns continuously as she does her job C4LPT, 2011 10
  • 11. 2 - The Smart Worker : wants immediate access to solutions to his performance problems C4LPT, 2011 11
  • 12. 3 - The Smart Worker : is happy to share what he knows C4LPT, 2011 12
  • 14. 4 - The Smart Worker : relies on a trusted network of friends and colleagues C4LPT, 2011 14
  • 15. ask and answer questions exchange ideas, resources and experiences brainstorm and solve problems together keep up to date with what their colleagues are doing and thinking learning from one another in many different ways – sometimes without realising it C4LPT, 2012 15
  • 16. 5 - The Smart Worker : learns best with and from others C4LPT, 2011 16
  • 17. 6 - The Smart Worker : keeps up to date with his industry and profession C4LPT, 2011 17
  • 18. 7 - The Smart Worker : constantly strives to improve her productivity C4LPT, 2011 18
  • 19. 8 - The Smart Worker : thrives on autonomy "A sense of autonomy has a powerful effect on individual performance and attitude.“ “Control leads to compliance; autonomy leads to engagement.” C4LPT, 2011 19
  • 21. Adoption curve of use of social tools in organisations ban all Bring Your Own social media marketing access to Device strategy and use of social tools social business ad hoc functional use
  • 22. “A Social Business isn’t just a company that has a Facebook page and a Twitter account. A Social Business is one that embraces and cultivates a spirit of collaboration and community throughout its organization— both internally and externally.” IBM, 2011
  • 23. “Social is not a feature. Social is not an application. Social is a deep human motivation that drives our behaviour almost every second that we’re awake … The leading businesses are recognizing that the web is moving away from being centred around content, to being centred around people. That is the biggest social thunderstorm, and all of us are going to have to understand it to succeed. So stop talking about social as a distinct entity. Assume it in everything you do.“ Paul Adams, Stop talking about social © C4LPT, 2012
  • 26. Training/ Workforce Development Services Framework 1/5 Instructional Services SERVICES Performance Support designing, delivering Services and managing training, Social e-learning and/or Collaboration blended learning Services events supporting providing access to, collaborative working and supporting use of and the building of a range of resources internal networks, Performance (content and people) Consulting communities and for performance Services collaboration spaces improvement finding the most appropriate solution to a performance or learning problem v3, Mar 2012 Jane Hart, C4LPT 26
  • 29. Training/ Instructional Social Collaboration Services Services Performance Support Services Social HELPING TEAMS WORK Collaboration COLLABORATIVELY Services & FACILITATING LEARNING THROUGH COLLABORATIVE WORK encouraging workers to connect and collaborate and engage in new collaborative practices developing new collaboration and community skills (by modelling not shaping) Success measured in change in performance not in acquisition of skills and/or knowledge Version 2, Mar 2012 Jane Hart, C4LPT.co.uk
  • 30. “… as for the new social and collaboration skills that you simply can’t train workers require, well people to be social! What was required was getting down and dirty and helping people understand what it actually meant to work collaboratively in the new social workplace, and the value that this would bring to them. My Internet Time Alliance colleague refers to this as modelling not shaping” Jane Hart, Collaboration and community skills are the new workplace skills © C4LPT, 2012
  • 34. CONTACT JANE HART Email: jane@janehart.com Centre for Learning & Performance Technologies www.C4LPT.co.uk Social Learning Centre learning in the social www.SocialLearningCentre.co.uk workplace Internet Time Alliance www.InternetTimeAlliance.com Twitter: @C4LPT whitepaper available as web or PDF Facebook: facebook.com/C4LPT at bit.ly/liswpwp LinkedIn: linkedin.com/in/c4lpt © C4LPT, 2012 34