June 2016

1. Business Administration
Level 1 Award
Tutor: Michelle Walsh
mwalsh@accross.ac.uk
01254 354413

2. Learning outcomes – Week 4
 LO 1: Take part in an icebreaker
 LO 2: Re-cap on last week’s session
 LO 3: List things that you could use to organise your
time
 LO 4: Follow instructions to complete administrative
tasks
During the practical task you will meet the following criteria;
Working in business and Administration
 2.1 Follow instructions to complete routine administrative tasks
 4.1 Use simple tools to organise their time
Creating business documents
 3.1 Produce routine business documents using the appropriate communication style
 3.2 Check documents for accuracy
 LO 5: Be observed whilst welcoming visitors at the
Waterside reception
During the practical task you will meet the following criteria;
Welcoming Visitors
 1.1 Welcome visitors and establish the purpose for their visit
 1.2 Follow organisational procedures for receiving visitors
 1.3 Answer routine questions
 1.4 Make visitors feel welcome during any period of waiting
 1.5 Use appropriate tone and language, including body language, when dealing with visitors

3. ICE BREAKER

4. Workbook
 Complete 4.1 on Page 8
 Complete 2.2 on Page 9 (Think about
the checklist you completed)

5. HOMEWORK
You needed to…
Complete page 10
1. What kinds of information should be kept
confidential? Try to list 10 things
2. How would you keep it confidential?
3. Why is it important to keep things
confidential?
Think about the different roles in administration
– What type of information might you come
across?

6. TASKS YOU NEED TO
COMPLETE
1. You need to create 3 separate documents from the Task sheet
(you started this last week)
2. Proof read each document – Look for errors, spellings, capital
letters, information is accurate, formatting is correct (BEFORE
PRINTING)
3. Print each document
4. Save each file into ‘documents’ (Ask if you are unsure)
5. Upload each document to ItsLearning (Ask if you are unsure)
6. If you have completed this – Check ItsLearning Week 4 for the
next task (SPREADSHEETS)

8. Observation
In pairs, you will be observed whilst covering our
reception area here at Waterside (15 minutes each
pair)
 You are to familiarise yourself with the
paperwork at Reception
 If the phone rings, you can answer it (A hand-out
is available to guide you)
 If someone comes to reception, you can ask
them to sign in and help them with their enquiry
(Paperwork available)

9. What are you being observed
on?
Turn to page 11 in your workbook and look at your
Visitor’s Log.
 1.1 Welcome visitors and establish the purpose for
their visit
 1.2 Follow organisational procedures for receiving
visitors
 1.3 Answer routine questions
 1.4 Make visitors feel welcome during any period of
waiting
 1.5 Use appropriate tone and language, including
body language, when dealing with visitors

10. ANY QUESTIONS SO
FAR

11. Let’s begin!
 Any Volunteers for the first cover of
reception?

12. Feedback from Reception Task
Share with each other how it went

13. Did you…..
 LO 1: Take part in an icebreaker
 LO 2: Re-cap on last week’s session
 LO 3: List things that you could use to organise your
time
 LO 4: Follow instructions to complete administrative
tasks
During the practical task you will meet the following criteria;
Working in business and Administration
 2.1 Follow instructions to complete routine administrative tasks
 4.1 Use simple tools to organise their time
Creating business documents
 3.1 Produce routine business documents using the appropriate communication style
 3.2 Check documents for accuracy
 LO 5: Be observed whilst welcoming visitors at the
Waterside reception
During the practical task you will meet the following criteria;
Welcoming Visitors
 1.1 Welcome visitors and establish the purpose for their visit
 1.2 Follow organisational procedures for receiving visitors
 1.3 Answer routine questions
 1.4 Make visitors feel welcome during any period of waiting
 1.5 Use appropriate tone and language, including body language, when dealing with visitors

14. Home work
List at least 3 skills and qualities
you may have when dealing with
colleagues and/or customers in a
positive way. Describe why each one
is important.
Page 9 AC 3.2