To review feedback from your portfolios Develop documents for Admin Task 2 & 3 by following instructions Welcome visitors at reception in a professional manner and following organisational procedure

1. Part of the Nelson and Colne College Group

2. Business Administration
Level 1
Waterside
Tutor: Michelle Walsh
mwalsh@accross.ac.uk
01254 354423 - Reception

3. Induction - Reminder
• Fire evacuation / Toilets / Smoking
• Code of Conduct / ICT Acceptable Use Policy
• Phone calls / appointments
• 8 sessions (including enrolment session) – Always AIM for 100%
• Absences are to be reported (01254354423) and you are required to
catch up in your own time, with resources provided by your tutor
• Brews – 25p per session

4. SESSION AIM
• To review feedback from your portfolios
• Develop documents for Admin Task 2 & 3 by
following instructions
• Welcome visitors at reception in a professional
manner and following organisational procedure
Why? Assessment is a good way to find out how you
are progressing and a useful tool to show what you
are doing well and any areas for improvement.
Assessment is an essential tool of any qualification.

5. What can we expect in session 4 of the
Lv 1?
• LO 1: Give examples of when to use a formal or informal communication
style (CBD UNIT 2.1)
• LO 2: State why some businesses adopt a ‘house style’ for certain
documents (CBD UNIT 2.2)
• LO 3: Identify the importance of time management in business
administration and consider things that you could use to organise your
time
• LO 4: Follow instructions to complete routine administrative tasks –
Continue Admin Task 2. Some may move on to Admin Task 3
• LO 5: Welcome visitors at reception in a professional manner and
following organisational procedure

6. Independent learning
You needed to…..
• Using a Word document (this could be Google Docs),
State how treating visitors politely and in a positive
way benefits the organisation (WV Unit 2.1)
Please write your answer in full sentences and
include detail in your answer.
• Answers must be in your own words – Please
upload the Word document to Moodle.
There will be a place to upload it on Session 3 of the
Lv 1 Business Admin
There is a deadline for uploading this homework. Tuesday
17th of March at 12:30pm so that I have time to look at is
and feedback before the session on Wednesday.

7. Group work – Know why it is
important to use the right
communication style in business
documents
• Give examples of when to use a formal or informal
communication style – 3 examples of each.
Examples must relate to business documents.
Consider the audience you are directing the
document at.
• State why some businesses adopt a ‘house style’ for
certain documents

9. What is a 'House Style'?
A house style is a set of rules which state how all documents
and written communication from a business should be
formatted.
It will govern things such as
- the colours to be used
- the font style and size
- where the logo should appear
- whether text should be right, centre or fully justified
- how the address and contact details should be
presented

10. House styles are needed:
• - To ensure consistency across all documents
• - To support brand recognition (people know
the documents belong to a particular
organisation)
• -To reduce the amount of time staff spend
setting up and formatting documents
• - To reduce the risk of mistakes e.g. address
being mispelt, logo being omitted

11. Workbook
Complete Page 18 in your own workbook

13. ADMIN TASK 2
1. Follow instructions to complete routine administrative tasks - ADMIN TASK 2 (handout)
2. You need to create 3 separate documents from the Task sheet – These need to be
different types of documents but you can choose them (for those able, try to choose the
more difficult documents to challenge yourself)
3. Proof read each document – Look for errors in layout, spellings, capital letters,
information is accurate, formatting is correct and professional
4. Save each file with an appropriate file name to the ‘documents’ folder on the Computer
(Ask if you are unsure)
5. Upload each document to ItsLearning (Ask if you are unsure)
6. If you have completed this for all 3 documents, and I have seen them, send them to the
Waterside office printer. You just need 1 copy, in grey scale.
Check ItsLearning for additional tasks 3 & 4

14. During the practical tasks you will
meet the following criteria;
Working in business and Administration
• AC 2.1 Follow instructions to complete
routine administrative tasks
• AC 4.1 Use simple tools to organise their time
Creating business documents
• AC 3.1 Produce routine business documents
using the appropriate communication style
• AC 3.2 Check documents for accuracy

15. Reception observation
Pairs, you will be observed whilst covering our reception area here at
Waterside (15 minutes)
• You are to familiarise yourself with reception area and information
available
• If the phone rings, you can answer it (A hand-out is available to
guide you)
• If someone comes to reception, you can find out what their query
is

16. Whilst on reception - What are
you being observed on?
Turn to page 18 in your workbook and look at your Visitor’s
Log.
• 1.1 Welcome visitors and establish the purpose for their visit
• 1.2 Follow organisational procedures for receiving visitors
• 1.3 Ask and answer routine questions
• 1.4 Make visitors feel welcome during any period of waiting
• 1.5 Use appropriate tone and language, including body
language, when dealing with visitors
Photographs will be used as evidence in your portfolio – This evidence will take a
few weeks to gather

17. Further Activities
• Admin Task 3 is on Moodle
• Download a copy of this to your pendrive and follow
the instructions to complete these tasks

18. Did you…..
• LO 1: Give examples of when to use a formal or informal
communication style (CBD UNIT 2.1)
• LO 2: State why some businesses adopt a ‘house style’ for certain
documents (CBD UNIT 2.2)
• LO 3: Identify the importance of time management in business
administration and consider things that you could use to organise
your time
• LO 4: Follow instructions to complete routine administrative tasks –
Continue Admin Task 2. Some may move on to Admin Task 3
• LO 5: Welcome visitors at reception in a professional manner and

19. Home work
You need to…..
• List 5 different types of business documents and suggest (in full
sentences) when they might be used
• State (in full sentences) at least 2 reasons why templates are used
for some business documents
This can be typewritten and printed, typewritten and emailed to me or
it can be completed on ItsLearning – the choice is yours!
You also need to…
• Ensure your portfolio is up to date - completed first unit, completed
Admin Task 1 and at least 2 different documents from Admin Task 2
• Check feedback and make any necessary amendments and
complete feedback on your assessed work so far

20. Next week…..
Time management
Using equipment
Welcoming visitors