January 2018

1. Administration
(Professional Business)
Level 1 Award
Waterside
Tutor: Michelle Walsh
mwalsh@accross.ac.uk
01254 354413

2. Building Information -
Reminder
 Fire evacuation
 Toilets
 Smoking
 Phone calls / appointments
 Commitment = 8 sessions (break in February half-term)
 Absences to be reported – Always AIM for 100% attendance
 Brews – 25p per session – WASH OWN CUPS
 Questions?

3. Learning outcomes –
Session 4
 LO 1: Consider the importance of time management
(WBA Unit 4.1)
 LO 2: Follow instructions to complete routine
administrative tasks – Admin Task 2/Admin Task 3 (WBA
Unit 2.1) Produce routine business documents using the
appropriate communication style (CBD Unit 3.1) Check
documents for accuracy (CBD UNIT 3.2)
 LO 3: Use simple tools to organise your time (WBA Unit
4.1)
 LO 4: Use key equipment according to organisational
procedures (WBA Unit 2.2)
 LO 4: Be able to welcome visitors in a positive way (WV
Unit 1.1-1.5)

4. ICE BREAKER

5. During the practical tasks you
will meet the following
criteria;
Working in business and Administration
 AC 2.1 Follow instructions to complete
routine administrative tasks
 AC 4.1 Use simple tools to organise their
time
Creating business documents
 AC 3.1 Produce routine business
documents using the appropriate
communication style
 AC 3.2 Check documents for accuracy

6. Homework discussion
You needed to;
Research & complete 3.2 on Page 12
 List at least 3 skills and qualities you may
have when dealing with colleagues and /or
customers in a positive way
Answers must be in your own words – You
can type this and print it, if preferred, or
upload it to ItsLearning

7. ADMIN TASK 2
1. Follow instructions to complete routine administrative tasks - ADMIN
TASK 2 (handout) – this will take between 2 and 4 weeks
2. You need to create 3 separate documents from the Task sheet – These
need to be different types of documents but you can choose them (for
those able, try to choose the more difficult documents to challenge
yourself)
3. Proof read each document – Look for errors in layout, spellings, capital
letters, information is accurate, formatting is correct and professional
4. Save each file with an appropriate file name to the ‘documents’ folder on
the Computer (Ask if you are unsure)
5. Upload each document to ItsLearning (Ask if you are unsure)
6. If you have completed this for all 3 documents, ask me to check before
printing – Check ItsLearning for extension activities on Word Processing
and Word tables

8. Reception observation
Individually, you will be observed whilst covering
our reception area here at Waterside (15 minutes
each for now)
 You are to familiarise yourself with reception
area and information available
 If the phone rings, you can answer it (A hand-out
is available to guide you)
 If someone comes to reception, you can find out
what their query is

9. Whilst on reception - What
are you being observed on?
Turn to page 18 in your workbook and look at your
Visitor’s Log.
 1.1 Welcome visitors and establish the purpose for their
visit
 1.2 Follow organisational procedures for receiving
visitors
 1.3 Ask and answer routine questions
 1.4 Make visitors feel welcome during any period of
waiting
 1.5 Use appropriate tone and language, including body
language, when dealing with visitors
Photographs will be used as evidence in your portfolio
– This evidence will take a few weeks to gather

11. ADMIN TASK 2 Continued
1. Follow instructions to complete routine administrative tasks - ADMIN
TASK 2 – this will take between 2 and 4 sessions
2. You need to create 3 separate documents from the Task sheet – These
need to be different types of documents but you can choose them (for
those able, try to choose the more difficult documents to challenge
yourself)
3. Proof read each document – Look for errors in layout, spellings, capital
letters, information is accurate, formatting is correct and professional
4. Save each file with an appropriate file name to the ‘documents’ folder on
the Computer (Ask if you are unsure)
5. Upload each document to ItsLearning (Ask if you are unsure)
6. If you have completed this for all 3 documents, ask me to check before
printing – Check ItsLearning for extension activities on Word Processing
and Word tables

12. Did you…..
 LO 1: List things you need to do in order to dress
appropriately for a Business Administration role
 LO 2: Follow instructions to complete routine
administrative tasks – Complete Admin Task 1 & start
Admin Task 2 (WBA Unit 2.1) Produce routine
business documents using the appropriate
communication style (CBD Unit 3.1) Check documents
for accuracy (CBD UNIT 3.2)
 LO 3: Prioritise tasks in discussion with their
supervisor or manager
 LO 4: Give examples of information that should be
kept confidential (WBA Unit 5.2)
 LO 5: State the reasons why it is important to keep
some information confidential (WBA Unit 5.1)

13. ItsLearning
 If you haven’t already – Access ItsLearning to
have a look through some of the resources
available to you
 All resources from the session are there and
plenty more
 These resources will help you to further your
knowledge and improve your skills as an
administrator.

14. Home work
You need to…..
1. State how treating visitors politely and in a
positive way benefits the organization
2. Ensure your portfolio is up to date
(completed first unit, completed Admin Task
1 and made a good start on Admin Task 2)
3. Complete feedback on your assessed work
so far (for those who handed portfolios in
last week)

15. Next week…..
Using equipment
Completing your 3 documents
Welcoming Visitors