Following Instructions/Welcoming Visitors/Producing routine documents

1. Part of the Nelson and Colne College Group

2. Whilst waiting to start –
Add more to your name
card 

3. Business Administration
Level 1
Waterside
Tutor: Michelle Walsh
mwalsh@accross.ac.uk
01254 354423 - Reception

4. Induction - Reminder
• Fire evacuation / Toilets / Smoking
• Code of Conduct / ICT Acceptable Use Policy
• Phone calls / appointments
• 8 sessions (including enrolment session) – Always AIM for 100% -
30/10/2019 – 18/12/2019
• Absences are to be reported (01254354423) and you are required to
catch up in your own time, with resources provided by your tutor
• Brews – 25p per session

5. SESSION AIM
To confidently use office equipment
appropriately and safely, produce routine
business documents and welcome visitors
on reception

6. What can we expect in session 3?
• LO 1: Use key equipment according to
organisational procedures (2.2)
• LO 2: Follow instructions to complete Admin task
2 – Produce routine business documents (2.1)
• LO 3: Welcome visitors in the reception area
• LO 4: Discuss homework requirements

7. What else you can expect in this
session?
Key terminology: Body language
Key English skills: Following written and verbal instructions
to complete tasks, sharing ideas, formal written
communication, proof reading
Key British Values: Mutual respect – Following group rules
to help form mutual respect and comfortable learning
environment for everyone.
E-Learning: MOODLE for resources, Google for research if
needed & Microsoft Office package to produce routine
business documents

8. Any questions so far?

9. BUSINESS ADMINISTRATION
BOARD GAMEIn 4’s (where possible)​
Each group needs a knowledge board and a set of dice​
Instructions;
• Each person to take turns throwing the dice​
• Dice - BLACK = The column​
• Dice - YELLOW = The row​
Provide your group with as much as you can about the
topic/picture in the square – In relation to BUSINESS ADMINISTRATION!
• Team mates to then ask at least 1 OPEN question about that
topic/picture to gather more information
• Open Q’s include = Where, what, when, why, who, how?
20 minutes

10. Activity
• Communication

11. How do we communicate?
• People we communicate with will take away
from us:
7% of our words
38% of vocal characteristics : tone, volume,
inflection
55% of body language and facial expressions

12. How should we
communicate with visitors?
Discuss with your group to agree the standards for
making a good impression on customers
Consider the following and make notes for each
point;
• appearance
• body language
• greeting
• answering a query / helping the customer
• housekeeping and tidiness
10 minutes

13. HOMEWORK
DISCUSSION - MOODLE
• You were asked to login to Moodle (via your login
sheet) Your homework was set on Week 3
How did you get on?
When submitting work online, I will also mark it online so
please log back in the check.

14. During the practical tasks you
will meet the following criteria;
Working in business and Administration Unit
• AC 2.1 Follow instructions to complete
routine administrative tasks
• AC 4.1 Use simple tools to organise their
time
Creating business documents Unit
• AC 3.1 Produce routine business documents
using the appropriate communication style
• AC 3.2 Check documents for accuracy

15. Reception observation
During the course, you will be observed whilst covering our
reception area here at Waterside
Please take your portfolio with you. The ‘Visitor Log’
page will inform you of the evidence needed.
• You are to familiarise yourself with the reception area and
information available to you
• If someone comes to reception, you can ask them how you
may help them or who they are here to see
Whilst others are at reception – Everyone else will be
working on Admin Task 2
15 minutes each for today

16. ADMIN TASK 2
1. Follow instructions to complete routine administrative tasks - ADMIN TASK 2
(handout) – this will usually take 2 sessions to complete
2. You need to create 3 separate documents from this Task sheet – These need to
be different types of documents but you can choose them (for those learners
who are able, choose the more difficult documents to challenge yourself)
3. Proof read each document – Look for errors in layout, spellings, capital letters,
that information is accurate, formatting is correct and professional
4. Save each file with an appropriate file name to your pen drive (Ask if you are
unsure)
If you have completed this for all 3 documents, ask me to check before printing –
Check Moodle for extension activities on Word Processing and Word tables

18. Portfolios
Please look through your portfolios for any areas
that need to be completed.
As you know we do a lot of written work during
activities and these can be mapped in to your
portfolio, rather than writing it out again.
• Look through the first unit and check the
evidence you already have. Mark the section as
See AE (if you have completed it already)

19. To-do list
Please ensure the checklist (front
of class) is up to date so that it
reflects where you are up to with
tasks

20. Did you..?
• LO 1: Use key equipment according to
organisational procedures (2.2)
• LO 2: Follow instructions to complete Admin task 2
– Produce routine business documents (2.1)
• LO 3: Welcome visitors in the reception area
• LO 4: Discuss homework requirements

21. Next week…..
Prioritising tasks
Time management
Using equipment
Welcoming visitors