Skills and qualities (including empathy, patience, compassion, communication, dedication) Demonstrating your skills and qualities Linking person specification to supporting information Building an Application with STAR

1. LTHTR Healthcare Assistant Pre-Employment
Programme with Lancashire Adult Learning
Day 2 – Session 1

2. Content for live session
• Welcome and introductions - Reminder
• Practicalities of live sessions - Reminder
• Transferable skills - Reminder
• Skills and qualities (including empathy, patience,
compassion, communication, dedication)
• Demonstrating your skills and qualities
• Linking person specification to supporting information
• Building an Application with STAR
• Next steps
• Invite for questions

3. Introductions
• Michelle Walsh – Presenting tutor – Lancashire
Adult Learning
Email: michelle.walsh@nelsongroup.ac.uk for
programme related enquiries

4. Practicalities of live sessions
• Please do not share personal details on group
chat/presentations
• Everyone will be on mute whilst the presentation is
taking place to avoid background disturbances
• Type any questions in the chat pane and/or click your
name, set status and choose an emoticon – we’ll try
and answer them as we go along or we will go over
them at the end
• Participate as best as you can in discussions or
when questions are asked

5. Your Time on Programme
Daily: 9:30am until 2:30pm
• Interactive live sessions – Each day – Details and
times are on your activity planner
• Tasks are set on Moodle in daily sections, with rough
timings on your activity planner
• All tasks should be completed by the end of each day,
to ensure you are on track, and allow us to mark and
provide feedback promptly

6. What you need for this
programme
• Access to a computer/laptop essential
• Internet connection
• Webcam/video/sound capability
• Photo ID – For assessments on Friday
If you only have a mobile phone or just a tablet – You need
to email me ASAP so we can check the device capability of
doing assessments whilst in a live session with your
camera/sound on.
This is a requirement of completing the end
assessments

7. • Use concise answers, giving examples where
you can.
• Link skills/qualifications/knowledge and
values/behaviours/qualities back to the person
specification
• Proof-read and use spell-checker
• Follow instructions within activities
Feedback
‘A day in the life’ reflection and
Assignment 1

8. Example: I can/I am able to effectively communicate
by actively listening, responding appropriately to
patient's needs and concerns, assessing body
language, and am able to demonstrate a non-
judgmental attitude and tone of voice.
What is meant by skill?
Something you can learn to do
well/competently

9. Transferable skills are a core set of skills and abilities, which can be
applied to a wide range of different jobs and industries.
They’re usually developed over time, and can be gained from
previous positions, charity or voluntary work, your hobbies, or even at
home.
Transferable Skills
What is meant by transferable
skills?

10. Example: I am a friendly, caring and compassionate
individual and pride myself on patiently discovering the
needs of each individual, so that I am able to provide
the best quality person-centred care and upmost
respect for everyone.
What is meant by qualities?
Features/characteristics of a person
Your personality

11. Entry requirements for the role
Applicants must be able to demonstrate the following:
Qualifications & Education
• Grade C/Grade 4-9/Level 2 Mathematics/English and have a copy of
certificates
Knowledge & Experience
• Previous Experience of dealing with the public
• Understanding of concept and application of confidentiality
Skills & Abilities
• Good written and verbal communication skills
• Organisational skills
• Ability to use initiative
Values & Behaviours
• Empathetic, enthusiastic and positive
• Able to work as part of a team and committed to working in a caring role
• Aware of boundaries of the Role and flexible to meet the needs of the
service

12. How can we demonstrate in writing…
•Empathy
•Patience
•Compassion
•Communication
•Dedication
•Experience of working with the public
•Understanding of patient confidentiality
Volunteers please – Anyone not volunteering,
please include a response in the chat pane

13. Building an application with STAR
For each example you are providing, you should follow
the STAR technique. This helps to provide a well-
structured and strong response, by following each step.

14. LTHTR Application Process
• Application is completed online – Via the trac-jobs website (you will
need to create an account).
• The private link will be live on Moodle, from Wednesday lunch-time
and you will need to submit your first application to them by
Wednesday tea-time.
• LTHTR are expecting a good standard of application, where you are
able to demonstrate in writing that you are the right person for this
role. (Remember that 70% of their applicants are unsuccessful
because of the standard of application).
• Following your application on Wednesday, LTHTR will begin looking
at them on Thursday morning.
• Applicants will be informed via email, if they are successful on their
first application.
• Successful applicants will be invited to an online interview (TEAMS)
by LTHTR staff, early next week.
• If you are not successful on your first attempt of the application,
you will have the opportunity to submit your application again.

15. Building on what we have done…
You have already begun to submit responses to
questions relating to the job description and person
specification. Now you are going to consider the
supporting information required in the application.
Use the feedback given to you in your
writing tasks to help you provide
outstanding responses in Assignment 2

16. Tuesday – Learning Outcomes
By the end of Tuesday you will be able to:
• Explain the LTHTR application process
• Explain what the STAR technique is
• Apply the STAR technique to application questions
• Describe occasions where you have treated people
with empathy, patience and compassion,
communicated effectively, shown dedication and
worked with the public
• State your understanding of patient confidentiality
• Submit a tailored draft application

17. Next Steps
• Initial Assessment - Tuesday
Working within Lancashire Teaching Hospitals activities;
• Assignment 2
• Read through – How to write behaviour statements (if you are struggling)
• You could catch up if there is anything you have missed from Monday
or re-submit anything necessary
After lunch
Practice application activities;
• Download the LTHTR practice application form
• Complete the practice form to the best of your ability
• Submit the application form on Moodle
• Live Session – 2pm – Moodle
• End assessment – Tuesday
I will provide feedback on
these this afternoon – Ready
for the live session tomorrow.

18. Questions for you… Use the chat
pane to answer. Please number
each response.
1. What is the FIRST activity on Moodle, after this live session?
2. When should you have submitted assignment 2 by?
3. What could you do, if you complete assignment 2 early?
4. What activity comes after lunch?
5. When is the next live session?
6. Why is feedback and development important?

19. Questions
• Questions from the chat pane
• Any one with only a mobile device (phone/tablet)
must get in contact today, as we need to arrange
a live meeting to check your device capability to
allow the running of video whilst doing
assessments
• Email: michelle.walsh@nelsongroup.ac.uk
• Next live session is 2pm today on MOODLE