Induction/Learning Mat/Assessment

1. Whilst waiting to start –
Please create a name
card

2. Introduction to
Administration
Waterside
Tutor: Michelle Walsh
mwalsh@accross.ac.uk
01254 354423 - Reception

3. Induction
 Fire evacuation / Toilets / Smoking
 Code of Conduct / ICT Acceptable Use Policy
 Phone calls / appointments
 8 sessions (including enrolment session) – Always AIM for 100% -
30/10/2019 – 18/12/2019
 Absences are to be reported (01254354423) and you are required
to catch up in your own time, with resources provided by your tutor
 Brews – 25p per session
 Questions?

4. Paper Airplane Game
So that we can get better acquainted with one another, we are going
to throw some paper planes around the room…
You will be given a sheet of A4 paper.
On this sheet ……
• Write your name
• Your favourite song
• What work have you done before?
• What kind of work/education do you want to do?
• Fold the sheet of paper into your best airplane.
• When we are all ready, we will commence throwing the airplanes
from one end of the room to see whose airplane reaches the
furthest (These are not to be thrown at each other)
• Pick up someone else’s plane and we will begin to introduce the
person on that plane.

5. Session Aim
 To provide an awareness of what
Business
Administration is, where it is used,
the types of activities involved in the
role and the skills and qualities
required

6. What can we expect in this
introductory session?
1. Identify Business Administration course
content, expectations and how it will be
delivered.
2. Define what is meant by business
administration and where this is used.
3. List skills and qualities needed for the
business administration role.
4. State 3 areas that you are able to develop to
become an effective administrator.
5. Identify further courses to support your
progression in the subject.

7. ALSO IN THIS SESSION…
Key terminology: Administration vs administrator,
goals – We will explore these over the next 2
sessions
Key English and maths skills: Communication,
speaking and listening, following instruction to
complete tasks, meeting deadlines
Key British Values: Respect – Developing group
rules to form mutual respect. Individual liberty –
Exploring next step and employment options

8. Create Group Rules
 In groups of 3 write a list of ground rules that you
would like everyone (including yourself) to adhere to
for the next 8 sessions
Consider what you would/wouldn’t like to happen
during the sessions
 Each team will have the opportunity to share their
ideas and then negotiate with other teams if they
would like to keep/get rid of their proposed rules
 Tutor will type up the agreed list for you to sign next
week

9. Introduction to your learning
mat
Your learning mat is the introductory part of
this course, before moving on to the formal
Level 1 qualification
Take a look at the front cover and complete
the details to identify your starting point
We will complete the learning mat over the
next 2 sessions

10. Start thinking…
Before joining the course, you thought about
business administration… what do you understand
it to be?
 Think about the role of an administrator – why are
they part of a business?
 What do they do?
 Do all businesses have administrators?
Discuss this with a partner – Write some notes

11. Research
In pairs, login to a computer in the classroom
(details are on the board) and research the
following;
What is business administration?
Take notes so that you are able to feed
this back to the group

12. What is Business
Administration?
Business administration covers all features of
managing day-to-day operations and decision
making for a company or non-profit
organisation.
It includes efficient organisation and
management of employees and other
resources to focus operations toward
organisational goals.

13. Why might you want to do the Level
1 course?
This qualification will allow you to understand the role to work in
business administration and to be aware of the skills needed to
become an effective administrator.
The aims of the qualification are to help learners to:
 Understand what working in business administration can be like.
In particular, understanding roles of those they are working with,
how to carry out routine tasks and the appropriate way to present
themselves.
 Develop knowledge, skills and understanding of administrative
tasks associated with welcoming visitors.
 Carry out tasks such as producing documents, storing
information, and it is essential to understand the purpose of office
equipment and how to use it safely and efficiently.

14. OCR - LEVEL 1 AWARD in
ADMINISTRATION (Business
Professional)
(8 credits)Working in Business and Administration
 Learners will be introduced to the different activities carried out by people
working in administration and they will be required to follow instructions in order
to carry out routine administrative tasks, using key office equipment. Learners
will also gain an understanding of the role that a person working in an
administrative role has, in helping the team to achieve its goals.
Welcome Visitors
 Learners who are interested in working in a business administration role are
often required to welcome and deal with visitors, either while working on
reception or as part of a wider role.
Using Office Equipment in a Business Environment
 In this unit learners will develop their knowledge of the different types of office
equipment that are available and how to use the equipment to carry out
administrative tasks. Learners will also develop their understanding of how to
use equipment safely and efficiently. The types of equipment used will reflect a
typical modern workplace and are likely to include the telephone, fax machine,
franking machine, photocopier and scanner.

15. Assessing your work
 Your workbook and evidence will be marked by
myself on a regular basis – Usually every 2 weeks
 Please use correct grammar (capital letters and
punctuation) and be careful with your spellings. If you
are unsure, ask.
 Keep your workbook tidy and up to date
 Any corrections will be given back to you and marked
again once completed
 Completing the workbook and ALL associated tasks
(to meet criteria) will give you a Level 1 Award in
Business Administration

16. Work outside of class
You will be given tasks/assignments to complete, outside of
class time
 These will be set each week and they should be completed by in
your workbook/on paper or by logging into ItsLearning* (you will
be emailed your log in details for this)
 This work needs to be completed as it will always relate to
achieving the qualification and sometimes will expand on what we
have covered in the session or prepare you for the next session
*You must speak to the tutor if you are having trouble logging in
or are unable to complete any work set on ItsLearning

17. SUPPORT AVAILABLE
 Tutor – Michelle Walsh
 Each other
 Dictionaries available
 ACCROSS guidance team – Main College
 Varied assessment activities (to support all
learning styles)
 Variety of ways for work to be submitted
 ItsLearning – To look over materials from the
sessions
 Hand-outs can be on coloured paper if easier to
read

18. Computer Skills Self-
Assessment
Please complete the self-assessment
individually and honestly
Lots of these skills are required on the
Level 1 Administration programme and to
assist with employability skills when
looking for work.

19. What you need in order to be able to
complete the Level 1 course
You already need to have basic IT skills such as;
 Logging in to a computer
 Using Microsoft Word
 Typing
 Sending emails
 Saving attachments
 Uploading documents
You also need to be able to read, speak and write in the English
language;
 All documents and qualification evidence will be produced in the
English language
You don’t need lots of skills in these areas but you do need to be able to
work independently on tasks
If you aren’t able to do these then you would need to access an
IT/ESOL/English course before starting a programme like this

20. Any questions so
far?

21. 15 MINS

22. Did you know..?
… that there are over 3.25 million people
in the UK currently working in Business &
Administration roles? Millions more are
working in positions that require
administration skills in some respect.
It's the oil in the machine.

23. So what is an administrator?
If you enjoy keeping things in order and like
being part of a team, this job could suit you
perfectly.
As an administrative assistant, you would
be making sure that day-to-day office tasks
run smoothly.
So it’s important that you are organised,
accurate and pay close attention to detail.
Source: National Careers Service

24. What type of roles are
there?
Most companies have a range of administrative roles in
different parts of their corporate hierarchy.
At the office level, there are business support officers,
who might develop and maintain an office database,
oversee other employees for projects, and help the
manager with analysing performance trends…

25. ACTIVITY 2
Pairs
 List different job titles that are associated with
an admin role – What sectors of employment
may you work in as an administrator?
 See how many you can come up with
You will share this with other groups

26. Administrative & Clerical job titles
Administrative assistant Legal secretary
Credit controller Medical secretary
Data entry clerk Payroll administrator
Estates officer Personal assistant
GP practice manager Receptionist
Hotel receptionist School secretary
Human resources officer Typist

27. When you job
search…
Don’t just use administrator or receptionist
The same type of job could come up as a
number of other things!

28. ACTIVITY 3
Small groups
 Work in groups to identify five key skills and five
qualities needed to be an effective administrator
You will share this with other groups

29. Improve your own skills
 State 3 things you can do to improve your
own skills for an administration role.
 Consider your computer skills self-
assessment and the skills needed to be an
administrator

30. HOMEWORK
 Using the internet or newspapers, find administration job
vacancies or job profiles.
 Identify at least 5 different ACTIVITIES that the
administrator may be expected to do in their role and
describe how each one may be done, using your own
words.
 žExample 1: (Activity) Answering telephone calls -
(Description) The administrator may get a call from a
customer, their colleague or a manager. This could be an
enquiry or an instruction. They made need to take notes
whilst they are on the telephone to ensure they have the
full information. The administrator would be polite when
using the telephone and clarify what the message is or
what they are required to do.

31. Any questions?

32. Learning outcomes – Session 1
DID YOU……?
1. Identify Business Administration course
content, expectations and how it will be
delivered.
2. Define what is meant by business
administration and where this is used.
3. List skills and qualities needed for the
business administration role.
4. State 3 areas that you are able to develop to
become an effective administrator.
5. Identify further courses to support your
progression in the subject.

33. Next week…..
You will be looking into;
 The different roles of an administrator & the
activities they may perform
 Your current skills/experience
 Administrative equipment
 Administrative tasks

34. Paperwork time
We must sign up to the College for all of our
courses
Initial Assessment Includes...
To be completed by everyone
 Enrolment Form
 Destination and feedback form